JumpCloud Directory Platform Reviews - Pros & Cons, Ratings & more

Rippling

NinjaOne

Bitwarden

Okta

Microsoft Azure

Jamf Pro

OneLogin

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

JumpCloud Directory Platform

Web-based

DevOps Engineer

Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help.

Consultant/Owner

Its licensing scheme was cost effective, its inherent ability to migrate users onto the platform easily was great, and  its administrative portal is very easy to use.

Director

JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team.

JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

It integrates well with M365 so signing on users are fast. Best thing is that the first 10 users are free so it's a great tool for companies that needs to manage less than 10 devices.

IT Support

Fantastic replacement for active directory and moving your on-premise IT infrastructure into the cloud.

IT Manager

Jumpclouds offering has great features and helps simplify the central user management issue we had.

The services are very good and I only remember one incident that directly affected me, but  the jumpcloud support resolved it quickly.

The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.

Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.

Operations Manager

This software was very easy to use and set up. Customer Service was great during the set up process.

Head of IT

Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible.

IT director

Still missing some functionality that we need as an organization.

Makes integration of other products like docusign or zoho seamless.

Director of IT

At times the instructions can seem vague and maybe presume too much.

Head of Information Security

Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.

Not having to maintain an internal LDAP directory has been a substantial burden that was lifted by JumpCloud.

Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc).

Fleetsmith

Azure Active Directory

Great MDM for WFH startups

Jumpclouds offering has great features and helps simplify the central user management issue we had. Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc)
Systems (which are devices) is the inventory of all your systems running the jumpcloud agent - the greatest feature here is being able to set MFA for logging into your mac, which is very useful if you'd like to bring that security practice in.
Actioning user changes is pretty quick and straightforward but there are some caveats on some of the more everyday features that could be laid out in a slicker fashion. For example resetting a users password cannot be done from a click of a button - you have to go into the account and manually set a new one, or invite the user to reset it themselves, but if you've integrated JC and Gsuite, and they cant get into their email, which partly breaks our self serve functionality we're tyring to bring to the company.
The idea of being able to deploy and manage the admin account when a mac is managed via the agent is a helpful addition taking away the need to implement one through various other means.
Policies as they stand are a little different to what your typical "mdm polices" are. So theres a bit of a distinction to pick up with that. 
The Agent & account tis a less forgiving implementation and requires that the account names on the macs match the JC directory.

Great functional product that tackles most of the Central management and directory functions

We are new to it, seems nice and easy to use but the MAJOR issue is locking us out of our PCs without any warnings and that caused us to pause the usage - a shame - as we worked hard to integrate it and were excited about using it.

Cylus Review

Jumpcloud has helped us move to one platform for Security, MDM and in the future I'm sure we will move for software updates and rolling software to users. I'm really enjoying the new features and roadmaps that Jumpcloud will bring to us all. 

Great Platform

It has allowed me to leave Microsoft. No more servers. Just Jumpcloud.com - 

M&C JC Review

Overall very much satisfied for the commitment made with JumpCloud with it’s features and timely aupport

Swiss army knife for IAM and IT management 

We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like. 

Satisfied Jumpcloud Organization

JumpCloud is an IT / Infrastructure admins dream. Not only is their entire team from sales, to customer success, to engineering, to support amazing, they are very fast to jump on any issues or features you are interested in to help. JumpCloud is my favorite product to date.

JumpCloud, the software that changed the game for companies all over the world.

Really like that they constantly improve the service and have great customer service as well.

JumpCloud is a solid solution for cloud directory.

Even without a global pandemic going on, our company is at least 60% remote. Solving the issues of users working remotely is what Jumpcloud specializes in. Cloud first was my philosophy when I began down this road, and JumpCloud definitely fits that model. No longer do you have to maintain on-prem servers and figure out how to securely allow remote access to them just so your users can log into their systems. JumpCloud handles all of that for you and frees you up to focus on more important issues. Its not "Active Directory in the cloud", but its close! What sets Jumpcloud apart from other solutions is their cross-platform support. Their support for MacOS is fantastic, and even linux workstations have some support!

Replace your old on-prem AD server with Jumpcloud

We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too. 

Excellent Solution for User and Device Management, Directory and Security

A feature-filled platform that you may never get configured correctly.

JumpCloud made a usually complicated process simple. That makes it easy to recommend.

JumpCloud allows you to easily set up directory access for remote users

My overall experience has been nothing but positive.  Now that all passwords are sync'd across both local and web services, our users rarely need password resets anymore.  Their technical support has been very helpful and responsive in the few (maybe two times in two years?) I've needed to call them.

Great Application Getting even Better

It is a great tool overall and would recommend it often. I have already to 2 other pals in the IT industry. I think in terms of initial use it, I am not sure of how using and getting useed to it is, but I think with the power it comes with, I feel it MIGHT be overwhelming

Overall Jumpcloud experience as user and admin

Asset management and software deployment. Policies can be implemented very easily as well with just a click of a few buttons.

The go to for a cloud domain controller

Easy directory management in the cloud

Great App that makes IT life easier 

I use Jumpcloud from many years now, and I love it. A new deployment is simple and take only some minutes to be available.

Management is also easy and not time consumming.

Very nice service

It's been great to manage our users' permission levels on their laptops. Easy for admins to manage.

JumpCloud is great!

When MacOS has been cloned for backups, we encountered error with the Jumpcloud agent requiring it to be uninstalled manually and deleted manually then reinstallation took place.

Jumpcloud Active Directory

Full of Features

The truth cloud directory as a service platform

Best for managing Windows devices

A great solution for a cloud-based business

Emerging Technologies Engineer

JumpCloud Directory Platform - Windows, MacOS, Linux

Layton:                                                Hi, I'm Layton. I'm a help desk associate, and I would give JumpCloud five stars. Click below for more ratings.
                                                       On a day-to-day basis, I use JumpCloud to manage our active directory system through Linux, Windows, and Mac environments. One of the biggest features I like about JumpCloud is how you can seamlessly manage your Google workspace admin portal while also taking control of Windows, Mac, and Linux devices all in one application. One thing I do wish JumpCloud had was a more seamless integration with Apple Business Manager. I do wish that we were able to integrate our company iPads and iPhones within the JumpCloud software.

Senior DevOps Engineer

Pricey, gets the job done, but not Active Directory

Justin:                                                Hi, I'm Justin, DevOps engineer, and I give JumpCloud five out of five stars. For more reviews like these, please click the link below.
                                                       Before using JumpCloud I considered using open source directory services, like OpenLDAP, as well as Active Directory, the gold standard for that sort of thing, and the open source equivalent like FreeIPA.
                                                       I ended up picking JumpCloud because it was just so easy to get everything working and I didn't have to get anything specific with Microsoft setup. JumpCloud has a number of different directory services all built in. So you don't just get LDAP, you can also do SMB authentication, you've got radius, you've got stuff like that. And in addition, they keep expanding the platform out further and further with every new release, they're giving you now the ability to do kind of a sort of MDM solution in addition to that. And they have a great access control system, they have user portals. It's just so many systems glued together, and it's so easy to get started.
                                                       Getting JumpCloud started was relatively simple. You get on there, you put a couple of users in and they have really great documentation on how to get stuff connected with let's say a SOMBA server or how to get stuff connected over LDAP. Once you get the basic ebb and flow of JumpCloud going, there's really not much to it.
                                                       If you're thinking about using JumpCloud, consider whether you're using tools that specifically require active directory, there are some that do so for instance, you can't use something like Google Cloud Directory Service with JumpCloud, because it requires AD specifically. For anything else that can just take an a directory platform, a directory service, it work just fine with that.

JumpCloud Directory Platform Reviews

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