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JumpCloud
5
183
4
71
3
12
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A cloud directory platform for secure access to resources
Table of Contents
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JumpCloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
JumpCloud overview
Based on 267 verified user reviews
What is JumpCloud?
By industry, JumpCloud Directory Platform reviewers are most commonly professionals in information technology and services (26%). The most frequent use case cited is IT management (56% of reviewers).
What do users say about JumpCloud pricing?
Reviewers indicate that JumpCloud Directory Platform provides valuable features for the price, and some users appreciate the free tier and cost savings. However, some reviewers find modular pricing frustrating, and they report rising costs with added features or users.
What are the most popular integrations for JumpCloud?
The JumpCloud Directory Platform integrations most frequently cited by reviewers are: Google Workspace (a document management product rated 4.9 out of 5 for its integration with JumpCloud Directory Platform) and Microsoft 365 (a document management product, 4.4).
Starting price
per month
Pros & Cons
Device Management
Directory Services
Device and User Management
Log Reporting
JumpCloud’s user interface
JumpCloud review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about JumpCloud?
Users say JumpCloud Directory Platform streamlines user and device management across Windows, Mac, and Linux, making onboarding, provisioning, and access control efficient. They appreciate its cloud-based approach, strong SSO, MFA, and centralized security, as well as the intuitive interface and flexibility for mixed environments. Many highlight responsive customer support and frequent feature updates, though some mention a learning curve during setup and deployment.
They report that pricing can increase quickly with advanced features or larger user counts, and note occasional gaps in Linux support, device management, and certain integrations. Some feel the platform could improve in feature completeness and user interface consistency.
Select to learn more
Who uses JumpCloud?
Based on 267 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
JumpCloud's key features
Most critical features, based on insights from JumpCloud users:
All JumpCloud features
Features rating:
JumpCloud alternatives
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JumpCloud pricing
Pricing plans
Pricing details:
User opinions about JumpCloud price and value
Value for money rating:
Of 23 reviews that provide robust commentary on JumpCloud's price and value, mention it in a positive light.
Reviewers appreciate that JumpCloud Directory Platform offers essential features like SSO, MFA, and MDM at a reasonable or even free price point, helping them reduce IT and server costs. Some users say the included functionalities provide good value, especially for small teams or those under the free usage limit. However, some reviewers feel the platform becomes costly as needs grow, citing rising prices, feature-gated modules, and extra charges for advanced support or training. Users indicate that separate costs for additional modules and frequent price increases can impact their budget planning and perceived value.
, and
JumpCloud integrations (7)
Integrations rated by users
We looked at 267 user reviews to identify which products are mentioned as JumpCloud integrations and how users feel about them.
Integration rating: 4.8 (50)
Integration rating: 4.5 (24)
“Helps keep track of all communications through Outlook and immediately import documents through Word.”
Mark A.
IT Manager
Integration rating: 5.0 (13)
Integration rating: 4.8 (4)
“Integration with GitHub is important because it keeps our project boards in sync with code changes.”
Vijendra K.
Full-stack Application Developer
Integration rating: 4.5 (2)
“Spotlight only as a threat scanner”
“I use CrowdStrike Falcon with ManageEngine Endpoint Central to combine endpoint threat protection with centralized patching and endpoint management.”
Muralidhar S.
Global Head - IT
Integration rating: 5.0 (2)
JumpCloud customer support
What do users say about JumpCloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of JumpCloud customer support.
A significant portion of users highlight JumpCloud's support team as responsive, helpful, and quick to resolve issues.
Multiple users appreciate the willingness of support staff to jump on calls and listen to feature requests.
A minority of users report slow response times, limited information, or less knowledgeable support, especially without paid plans.
Support options
Training options
To see what individual users say about JumpCloud's customer support, check out the review snippets below.
“Finally, the support received from Jumpcloud is definitely second to none. If you have any issues, they're more than happy to jump on a call with you to work through an issues you may have, or to listen to any feature requests you're needing.”
Lee R.
Director
“We love the support service, their incredibly enthusiastic and helpful staff.”
Carl S.
Head of IT
JumpCloud FAQs
JumpCloud has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. What is JumpCloud used for?
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group. With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies. Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.
Q. What level of support does JumpCloud offer?
JumpCloud offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat
