LogMeIn Rescue vs ISL Light

TeamViewer ONE

Zoho Assist

AnyDesk

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams. 

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

Alerts/Escalation

Annotations

Assignment Management

Audit Trail

Authentication

Automated Routing

Availability Management

Blended Call Center

Call Logging

Call Recording

Campaign Management

Change Management

Chat/Messaging

Collaboration Tools

Commenting/Notes

Compliance Management

Computer Telephony Integration

Configuration Management

Contract/License Management

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Desktop/Browser Sharing

Diagnostics Tools

Diagnostic Tools

Electronic Signature

Employee Activity Monitoring

Event Logs

File Sharing

File Transfer

For MSPs

Inbound Call Center

Incident Management

Interaction Tracking

IT Incident Management

Live Chat

Mobile Access

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple Monitor Access

Multiple User Accounts

Presenter Control Management

Problem Management

Project Management

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Reporting

Real Time Screen Sharing

Release Management

Remote Access/Control

Remote Printing

Remote Support

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Secure Data Storage

Secure Login

Self Service Portal

Session Recording

Session Transfer

Single Sign On

SSL Security

Summary Reports

Surveys & Feedback

Targeted/Locked Screen Sharing

Task Management

Third-Party Integrations

Time Zone Tracking

Troubleshooting

Two-Factor Authentication

Unattended Access

Video Chat

Video Support

Whiteboard

Reviewers feel LogMeIn Rescue delivers reliable performance, but they say its price is much higher than alternatives. Some users report the lack of discounts and customization impacts value, and they often question if benefits justify the premium cost.

Value for money

By industry, LogMeIn Rescue reviewers are most commonly professionals in information technology and services (21%). The most frequent use case is remote support (88% of reviewers).

Proprietary

LogMeIn Rescue

Web-based

iPad

Android

iPhone

Windows

Linux

Chromebook

ScreenConnect

Kaseya VSA

BeyondTrust Remote Support

Remote Device Support

Rescue Enterprise

Vice President, Instructional Design Services

I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues.

We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products.

Project Manager

The remote access function is working flowless, like always.

Senior Procurement Specialist

It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required).

The value for money is not quite there, especially compared to other products on the market.

IT Support Engineer

Great tool in supporting out workers we have accross the country.

It allows instantaneous access to computers that are otherwise difficult to physically get to.

Desktop Support Engineer

best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec...

Senior IT Engineer

We can now support user devices (including mobile phones) via Rescue over an internet connection.

The password intake feature and remote process management and script features are awesome.

Team admin

The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great.

Teacher

Reports on user satisfaction, performance, and session statistics can be created.

IT Manager

I like it that you can leave a log of what you did after the employer has disconnected you from their computer.

Before starting sessions, there are some user access limitations to be completed in Windows.

It is possible to get remote help for computers, Macs, and mobile devices.

Technical support

The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

Service Desk Analyst

Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance.

Office Manager

Often, whoever is helping us troubleshoot our issues is working on multiple screens, therefore our screenshare is not always being worked on which makes us wonder whether the other person is still troubleshooting our issue or working on something separate or stepped away for a moment.  

Haven't found anything I don't like, so I'll keep using it. If I do find something to critique, I'll edit my review.

Director of Sales

We have not been using Rescue long but are already impressed by the capabilities and how easily our team and our customers took to using it.

Major Incident Manager

Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country.

This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

It generates both emails with embedded links and session numbers to make access for customer easy.

Senior Director of Operations

We love being able to remote support our team.

It offers ease of access for me as an admin to assist our users remotely especially during the pandemic.

Director

I have problems time to time with my IT and this solves them right away.

Easy of access in joining sessions both scheduled and impromptu.  

I like that it allows me to take over an end user's computer with almost complete access.

It reboots and reconnect automatically and can reboot in safe mode as well.

Telecom Lead Engineer

This allows us to be able to see their screens and figure out their issue much easier.

LogMeIn Rescue is how we support our clients and end users all over the world.

Systems Administrator

I generate a session, email the link and key to the user I'm supporting right in the app (literally just putting their email address in and pressing Send).

Event Specialist

I have really benefitted from the remote service that IT can provide me no matter where I am in the world.

OneSupport Lead Technician

It also needs a technician console for Linux.

It is a really well made option for remote repairs.

Missing the IOS application back in the days, not sure if it changed now.

This is very handy and allows me to do my job easier.

Marketing and Network Administrator

I like the easy interface and how simple it is for the remote person needing support

Sometimes it would be nice to have more advanced settings

Owner

I user for several years, until I found Zoho assis, way cheaper and with mobile support.

Mobile support not included (aditional licence payment).

IT Consultant

Good solid remote support product and the mobile phone element is very useful.

Student

Giving someone remote access to your computer can be a bit nerve racking

The technician client is a little cluttered and unintuitive.

Quite expensive but you get what you pay for.

Session Management

Ease of Use

Client Support

Mobile Support

Bugs and Issues

Customer Support

User Interface

Pricing

Security and Access Control

Large Enterprises

Reviewers indicate that LogMeIn Rescue offers strong functionality and reliability, which some feel justifies its higher price for organizations that can afford it. Some users say they are satisfied with the quality and are willing to pay more for the peace of mind and features provided. However, many reviewers find the cost significant and often higher than comparable alternatives, with some reporting that cheaper or even free tools offer similar or better value. Some reviewers feel the pricing is prohibitive for small businesses or individual users, and they express a desire for more cost-effective options.

GoTo

owner

it helps us saving time a lot, certainly having nearly unlimited permanent agents to quickly unattended take over, help us react very quick and easy on customer questions for support etc.

Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

LogMeIn Rescue vs ISL Light Comparison (2026)

LogMeIn Rescue

ISL Light

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives