Cerebral Reviews

The sign up seemed easy initially and I liked that it can be done remotely

That some as simple as filing my insurance is not taken seriously. They also seem to have this system set up to try to get me to sign up without insurance. I'm not going to do that. If their system isn't taking it, then I feel I might end up holding the bag. I pay too much for insurance for it not to be able to be used.

I was able to identify areas where we could improve work productivity by restricting access to websites that were not work necessary.

I had to get outside tech help for initial set-up.

Customer support is at least honest - i.e. when I ask whether such or such feature does not work or whether I did not set it up properly they admit that the feature is not working.

Design, interface, non working features. "New version" is just a simplified layer on top of the same old buggy features, with now LESS control over the settings.

This product gives fantastic and easily browsable screen shots. Very easy to see what an employee is doing all day.

I find the reporting could be better. I cannot get a proper report on Internet activity.

Top-notch product. Easy to navigate high-level user information and easy to deep dive. Support is also quick to respond and solutions are on point.

As we rotate computers through their lifecycle, the host names change. This software, after all licenses are assigned to host names, cannot reassign a license to a computer with a different host name without calling support for a license reclaim.

This software is very, very, very thorough. Maybe it captures even a little too much data. Good for checking up on emails communicated to people outside of our network and good for seeing what sites an individual visits and how frequently.

This software makes it difficult to use a particular file to store passwords in, as it sees those items too! Many times the product has not recorded any data because it was waiting for an update to be done.

The idea of what it could do (but never did)

Cumbersome, not easy to navigate and regularly stopped working.

Please allow us the opportunity to fix this for you. Let's connect as soon as possible. Veriato is investing in customers and we want your use to be successful. Suzette Palmer Director of Customer Success spalmer@veriato.com

Great initial support from CSR, made the implementation smooth and efficient. Did a very good job going through all the features and settings where I did not have any questions at the end.

nothing so far, seems very intuitive and easy to use

Thanks for your review Jun. We appreciate it!

Installation was very easy. Software very intuitive and easy to work with. Handles all the requirements of business easily.

Nothing. I have yet to run into anything that I was not happy with.

The screenshots and keystroke monitror have been exceptionally valuable for identifying and prosecuting illegal activity.

The price is a little hefty and the server requirements and resource utilization can run a little higher than I like. It would be nice if we could set everything to update automatically.

How it runs silently, and doesnot inhibit computer performance

Complicated to set up. If you get a new pc, the exact ID must transfer with the PC otherwise you use a seat license.

Amount of functionality it gives is fantastic, makes it very easy to feel secure about my environment where it is installed

Setting it up, and learning all of the depth to it takes time. It has so many features that at first it definitely foreboding.

Ease of access to view the tremendous amount of data Veriato Captures

Setting up A/V Exclusions can be a bit of a pain, but it is well document for most all AV solutions.

Ease of use, user friendly and quick access

challenge that we cant switch system on fly

I like that it is very reliable. We have a dedicated server for Veriato and upgrades are smooth. Support is very fast and effective, they know their product.

Little hard to configure with all the firewall/antivirus. That's the only thing.

it's user friendly and works well including many features

the price is a bit much for most clients but other then that I dont find any issues with it as it just needs a decent fast server and its great

Ease of use and power and capability of this tooling

Much of the base configuration is unchangeable after installation.

Easy to get running and setup. Summary feature is great tool for discovery.

Subscription model is difficult to work with in some cases and is not ideal in a real world scenario.

Plenty of features, very intuitive, customization ready

Not compatible with newer versions of other OS. For windows is fantastic though.

The software does as promised. Data collection is great.

The interface feels clunky. While I am sure some of this is due to my being new to the product it just does not seem like is organized very well.

When we first bought the software, it worked great and all the features functioned properly. Then the system was modified, and since then it has never worked right.

No matter how many times we reached out for technical assistance, we could never get the system to function 100%. Basically the only part that functions properly that show us actual activity is the screenshots. The email features in the system don't work.

It was supposed to have a lot of bells and whistles

Was not easy to use and didn't have the features I was used to and able to easily access

Crystal, Veriato is investing in the customers and we would like to help you with your use and install. We also offer MSP services that may better suite your need. Let's connect ASAP so we can make this right for you. Suzette Palmer Director of Customer Success spalmer@veriato.com

Able to monitor users and review activity.

Software constantly has issues, stops recording, etc. Lately has been causing boot corruption on Windows 10 computers. Email alerts don't work.

I appreciated the ease of deploying the software, the interface is intuitive and well organized as well.

It is a bit pricey, but the functionality and what it does outweighs the cost in my opinion. For what it does it seems well worth it.

Ensures all employees are productive.

Can be hard to work around local antivirus.