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Spiceworks Cloud Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Server and website monitoring software
Last updated: March 2026
Spiceworks Cloud Help Desk Alternatives & Competitors (2026)
Top 4 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.4
Value for money
Starting price
0.2
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.3
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.2
Value for money
Starting price
0.1
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
ManageEngine Endpoint Central
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop, mobile device & patch management software
0.1
Value for money
Starting price
0.4
Functionality
Whitelisting/Blacklisting
5/5
Portable License
5/5
SSL Security
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Atera
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud and mobile-based IT management platform with AI
Value for money
Starting price
0.1
Functionality
Problem Management
5/5
Configuration Management
5/5
Uptime Reporting
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
0.2
Value for money
Starting price
0.1
Functionality
Single Sign On
5/5
Billing & Invoicing
5/5
Widgets
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.3
Value for money
Starting price
0.2
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Asset Panda
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based asset relationship management platform
Value for money
No pricing info
Starting price
0.3
Functionality
Warranty Tracking
5/5
Label Templates
5/5
Multi-Location
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
ManageEngine OpManager Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Achieve holistic IT infrastructure monitoring with OpManager
Value for money
Starting price
0.4
Functionality
IT Asset Management
5/5
Data Import/Export
5/5
Uptime Reporting
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Acronis Cyber Backup
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
#1 Hybrid Cloud Backup-as-a-Service Solution for Providers
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Alerts/Notifications
5/5
Backup Scheduling
4.6/5
Data Replication
4.6/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.1
Value for money
Starting price
0.2
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
ManageEngine OpUtils
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Hassle-free management of IP addresses and switch ports
0.1
Value for money
Starting price
0.3
Functionality
Search/Filter
5/5
Simple Network Management Protocol (SNMP)
5/5
Performance Metrics
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.2
Value for money
Starting price
0.1
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.1
Value for money
Starting price
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Deel
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
End-to-end global workforce platform.
0.1
Value for money
Starting price
0.6
Functionality
Employee Scheduling
5/5
Employee Self Service
5/5
Employee Engagement
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simplified WebOps and web hosting
0.1
Value for money
Starting price
0.3
Functionality
Database Support
5/5
Website Hosting
5/5
File Management
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud management platform for enterprise IT teams
0.1
Value for money
Starting price
0.3
Functionality
Event Logs
5/5
Multi-Cloud Management
4/5
Enterprise Risk Management
N/A
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workload automation and job scheduling orchestration tool
Value for money
Starting price
0.5
Functionality
Mobile Access
5/5
Third-Party Integrations
5/5
Service Level Agreement (SLA) Management
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce management across HR, finance, and IT.
0.2
Value for money
Starting price
0.6
Functionality
Provider Management
5/5
Sick Leave Tracking
5/5
COBRA Administration
5/5
Top Features
Uptime Reporting
5/5
Issue Scheduling
5/5
Application Management
5/5
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