TeamDynamix Reviews - Pros & Cons, Ratings & more

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TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

TeamDynamix

Android

Linux

Web-based

Windows

iPad

iPhone

 Junior Data Integration Developer

It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

Technical Lead

Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.

Sr Computer Support Specialist

Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve.

Lead Apple Technician

Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

IT Support Manager

From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive.

 Sr. Systems Administrator

Support with this software is AMAZING. Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running.

Director of Client Services & Operations, ITS

They listen to customers and work to constantly improve the product. It is great value for the money.

Associate Director

What I like most about Teamdynamix's solution is that all modules are included in one package and it's up to you what you want to use. Other companies often charge for each module separately.

Office and Purchasing Coordinator

The ease at which you can use it, the customer service, and the asset management.

LMS System Admin - Service Desk Manager

The ease of setup and end user interface. The training and support are excellent.

Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback.

Director Unified Support

TD is a great tool - highly customizable and easy to integrate.

Help Desk Manager

Even the things that are missing product enhancements can be made so I wouldn't say there are any cons.

No videos for new users, and no way to track software licenses (maybe in the future?).

Web Content Specialist

It's almost so dull looking that your eye isn't drawn anywhere on the page.

The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though.

Project management is comprehensive and fairly straightforward to set up. I use this at least once a week and more often when in project planning mode.

Business & Project Coordinator

The ability to attach an asset to a  ticket is a game changer for us. I am able to track assets, add contracts, manage tickets,  and work on budget requests all in one software platform.

FootPrints

KACE

It has been a great tool that we have expanded several times to better serve the organization.  

Streamlined Service Desk

Great Product

ITSM Review

TDX Review

Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

An Excellent Tool: TeamDynamix

Capacity planning, time tracking - seems to work for what we need it to, still in the midst of a learning curve though (having just implemented)

S Glick Kish Bank Review

From procurement to go-live, the process has been very smooth with TeamDynamix.  The sales, implementation and support teams are great and very responsive.  Probably the easiest roll out I've been a part of.  

TeamDynamix for government Incident Management

TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system! 

TDX ITSM & PPM Review

Great Service Management Platform

Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management. 

Great platform for service management needs

TD for IT Support

The software is truly fitting our needs and is completely fulfilling our expectations at this point. I do love TeamDynamix!

TeamDynamix - an Exceptional Solution for Higher Education I.T. Support

meeting SLAs, accurate follow up on tickets

It is one of the best

TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information required from me is slow to resolve. Now that our organization is focusing on reports above all else I often feel like I'm fighting against the system.

Easy to use, but works at a camel's pace

So far, we have not been very successful in using this internally after two years.  Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time.

Missing key functionality to be great

For the most part, I like it because it is easy to use. My only real complaint is it really does need better knowledge integration. However, at least it does have a knowledge component so that is nice. From what I hear, other systems that support the type of integration I would expect to be fully KCS compliant are significantly more expensive. 

Perspective from a Service Desk Team Lead and Knowledge Manager 

It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments.

Good overall

We rely heavily on the incident management.  It has been a very stable platform and functions well for ticketing.

Our Experience With TeamDynamix

Adopting TD has allowed us to mature as an organization. 

TD from an ed-tech perspective

Review

TeamDynamix for a WIN

It's lightweight and relatively easy to scale, we've deployed it across many schools and colleges within our instance and people have been very happy with the product.

Easy to use and manage

The tdx folks are great to work with. They respond to tickets I submit typically within an hour of submitting them.  Always kind and professional 

Team dynamix is a great product

They seem very interested in developing the product's capability based on feedback from the user community. Would like to see greater though leadership and more focus on enhancing the PPM side of the product. 

Great start for immature organizations trying to elevate their Project Portfolio and Service Mgmt

TeamDynamix has allowed us to continue to support our end users with a robust tool that all of our students, faculty, and staff have access to. Since we have switched to TeamDynamix, we have had at least 5 other departments decide to offer support through TeamDynamix. In addition, we are in the process of deploying TeamDynamix's Project Management tool for IT usage and expect for other departments to be interested in the tool as well.

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