Learn why GetApp is free

Usersnap Comparison

Add to Compare

Overview

Visual feedback and issue tracking makes communication easy with your team and developers. Streamline your QA process...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(38)

5

4

3

2

1

29

8

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.
Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.
Quick implementation, super easy to use, works perfectly for internal and external feedback.

Cons

Performs poorly in 'lighthouse' tests for web performance. Very limited widget customisation - limited form options.
The biggest downside is that customers don't always use it for the purpose intended.
The plans are not cheap as we needed the client error recording but do not need that many projects, etc.
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features14
  • API
  • Ad hoc Reporting
  • Bug Tracking
  • Commenting
  • Communication Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Issue Tracking
  • Receiving
  • Software Testing Management
  • Surveys & Feedback
  • Widgets

Integrations

  • Total integrations33
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Select your country

© 2010-2020 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.