Web.com Reviews

Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

If you only use ecomdash to synchronize inventories among online storefronts, it is the best money you will spend. But ecomdash is much more than an inventory management program. There are also well designed modules for listing management, order management, and reports. At a glance you will be able to see which products are listed on each of you storefronts and which are not. Pending and on-hold orders are readily viewed and those with problems are highlighted. Reordering inventory is simple whether by supplier or for all items meeting your predetermined reorder point. There are so many valuable features to ecomdash you will always check it first.

There is a learning curve to ecomdash. There are so many bells and whistles that it takes awhile to get the feel for the logic. The process for listing new products on various storefronts needs work but some of the limitations are created by the storefronts themselves. Example: to list on Amazon you must already have an ASIN so you must create the basic listing on Amazon. Otherwise you are limited to tagging on someone else's existing listing.

On boarding was really easy and customer support was great. The software does what it is supposed to and initially was a huge time saving investment for us. The price point they are offering their service at is great. As a small business the price point of some others out there are crazy, but there do seem to be some corners cut and a get what you pay for type thing going on here.

SLOW! Since we have started using it, it has gotten consistently slower month after month. There are some days where it take 30 seconds to a minute for a single page load. We contact support and they tell us everything is working fine on their end it must be a problem with our internet or to clear our cache.... Yeah no. When you need to manually edit 100 products and you have to spend over an hour just in page load times it kills your productivity. The only other thing I don't like is the software to manage listings is lacking and not the greatest so we do not really use it.

Hi Ryan - Thank you so much for your feedback. It's good to hear that the features and functionality fits your business's needs. We hate that you're experiencing slowness and it's hindering your productivity. We've recently implemented quite a few changes that should speed everything up. Someone from our team will be in touch to see if that helped and get any other feedback you may have. Thanks, Ecomdash

I was really looking for inventory management software as I was having trouble keeping track of eBay inventory in three different warehouses. This software really fixed that problem for us. I'm also considering branching out to other channels soon and I'm convinced this is program will work well for that too.

The integration was difficult, but that was my fault. We had been using eBay's Custom Label field for item location. I realize now that I should have downloaded that data and cleared the field before I started. If I would have contacted Customer Service early on, I'm sure it would have been seamless transition. I don't expect to get good "Help Desk" service, but Ecomdash's customer service has been the best. Friendly, easy to understand, and technically adept.

Hi Stephen, Thanks so much for your positive feedback. Our team works hard to prioritize customer experience and satisfaction, so they'll be happy to hear your kind words. Thanks again and we look forward to helping you continue to grow your online business.

Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it. Ability to print shipping labels for orders. Ability to manage my inventory locations. Ability to upload my listing info via a CSV file.

I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

Easy to handle sku differences across selling channels Excellent organization of inventory Purchase Orders are easy to make Best value for the money

Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet....

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GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process...

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I've found the customer support to be outstanding, They have gone all out in every way possible to assist me with getting started, extended my free trial, offered me a discount price while I get a feel for and learn how to use all the tools available ect.

I found it to be a bit complex and almost overwhelming at first site, but I think that is just because I've got so many iron in the fire already and wasn't really prepared for learning a new system and platform, thus I think any con's I mention is all on me, and not any fault of ecomdash.

We didn't have a software program tracking our warehouse inventory before ecomdash, but now we do!

Since we've been using the software, we've had several glitches causing hiccups in our inventory counts. When something ran out of stock, it doesnt show as out of stock so it wouldnt show up on our reorder sheet. Had orders waiting forever due to this problem

We use Web.com for website hosting and email. One of the best features that the software offers is that you are able to check business emails remotely from any computer with an Internet connection.

If you send an email from the Web.com site, whatever emails you send from the Web.com site only are accessible from the Web.com site. You cannot access them from anywhere else.

It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Hi John - Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product. Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :) Thanks, Ecomdash

We have been using Ecomdash for about 6 months now. The provided resources answered most of our set up questions and we started our learning curve with only one sales channel. As we added more sales channels, and as we asked more of the software, we found ourselves needing a bit more help. We initiated a "chat" within the Ecomdash dashboard where the support person (Catherine) initiated a support request with their support team. As it turned out, it was determined that the feature that we were trying to access required a software update fix. The support team followed up and quickly notified us of the fix. Catherine became available again, through chat, to help walk us through the required steps. GREAT customer support and everything now works perfectly!

So far, we have no "cons" to report. We do realize that as we ask more of the software and as we utilize more of its capabilities that there will be a learning curve. We are just grateful that the customer support team will be there if we need them again!

No pros were added to this review

I was on a live chat with a customer service rep to get the issue of my products quantity not feeding from my FBA Amazon account to their dashboard and I followed the step exactly how I was told and it did not solve the problem but instead they back fed information to my amazon account that set all of my inventory to zero and made all 2000 of my listings set to stranded, which the majority are going...

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Hi Zach, Thank you for sharing your feedback. We're so sorry to hear you've had a difficult experience. After speaking with our team, we're glad to hear that they were able to work with you to resolve the issues. Please let us know if there's anything else we can assist with.

This product was great until the past year. Easy to implement and manage.

Just absolutely horrible customer service. The product stopped working for us and they are simply not willing to troubleshoot what is going on. There seems to be even a crucial knowledge gap from customer service on how their product even works.

We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.

About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.

It is a great platform for entry and mid-level business who are expanding to multiple marketplaces. Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service. Would like to mention team which has been great and has helped us in resolving all our issues promptly. They have added lot more videos in 2018 which definitely help a lot.Overall ecomdash is a great value for the money and hope they invest more in providing additional functionality.

Ecomdash is slow at times and UI/UX needs a major improvement. Although it does a great job in syncing the inventory but listing products to various marketplaces is still very painful. They need to improve listing functionality a lot if they want to grow in business.

Looks good

Doesn't work

We have been able to fully set up our warehouse, inventory product and seamlessly take orders from Shopify and ship them out. It does it all. Sometimes it isn't intuitive, and takes a bit of learning and perhaps a chat with tech support to figure it out. That said, support has always been fast (minutes at most) and has delivered an answer that works.

There has been some development ongoing and sometimes areas have been renamed. I find myself having to try one or two ways to get stuff done sometimes just to remember the work path. It sometimes feels a bit clunky to get the job done.

Hi Bill, Thanks for your feedback! We put customer satisfaction as our priority, so our team will be happy to hear you've had a positive experience. I'll be sure to pass your feedback along to our team, and we look forward to helping you grow your online business.

Inventory management Supplier management

No variation listings No business rules to combine data Can be a little slow at times

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Customer support and ease of use.........

The listing software could use some improvement

Hi Nicholas, Thanks for providing your feedback! Our team will be happy to hear you've had a great experience. Your review reaffirms the hard work our support team puts in each day. I'm happy to pass your feedback along to our team, and we look forward to helping you grow your ecommerce business.

Inventory management is the best aspect of this product. Not only are we able to send accurate inventory across several different marketplaces, but we can also set rules for each marketplace too. We can set products to have a max available quantity, send out a quantity reserve, and even submit products through the program itself without having to bounce between various marketplaces.

Sometimes the software isn't quick enough to send out an inventory update when we run out of stock. This only happened when we were selling a crazy amount of inventory per day, but it still needs to be kept in mind when considering this product.

Hi! Thanks so much for sharing your feedback. Our team will be happy to hear you've had a great experience. Thanks again and we look forward to helping you grow your ecommerce business.

I do like adding content. It is easy and efficient. You can drag pictures/documents anywhere and it gives you a grid to make sure it is all aligned.

The formatting is awful. Changing the font color and size never works properly the first time (for instance it will only change one letter when the entire sentence is highlighted). For a web builder that should be easy to fix. Also the format of the site looks different on different computers.

--User-friendly interface-Wide range of services:-24/7 customer support-Cost-effective

-Limited customization options-Upselling-Limited control on the backend-Lack of scalability

It made our order processing a lot easier

I would like to customize dashboard to my liking to make the process easier to use in my day to day operation but there is no way to customize default filters or preferred view settings. It always defaults to whatever is default which is not useful.

Hi Jen, Thanks for sharing your feedback! Our team will be happy to hear you've had such a positive experience. I'll be sure to pass your feedback along to our team as they continue to work on ways to improve the product. Thanks again and we look forward to helping you grow your online business.