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Web.com Logo
Web.com
3.7
(125)

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Website Design and eCommerce Solution

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(20)

Web.com Pricing, Features, Reviews and Alternatives

Web.com product overview

Price starts from

1.95

Per month

Flat Rate

What is Web.com?

From hosting to marketing, Web.com is the one-stop shop for all your website and online needs.

Key benefits of using Web.com

Web(dot)com was founded with one core goal: to enable small businesses to succeed online.
Every Website or Facebook page they build starts with an in-depth interview with a design consultant. They have design consultants expert at optimizing for Google, Yahoo!®, Bing, and Facebook.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Videos

Web.com pricing information

Value for money

3.8

/5

125

Starting from

1.95

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Web.com features

Functionality

3.7

/5

125

Total features

29

14 categories

Most valued features by users

Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Monitoring
Real Time Monitoring

Functionality contenders

Web.com users reviews

Overall Rating

3.7

/5

125

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.26/10
Rating distribution

5

4

3

2

1

50

37

10

6

22

Pros
What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers.
Overall, I like the simplicity and ease of use of web.com software, as well as the variety of features it offers to help them create and maintain their website.
No more over-selling - and the best part is they integrate with sears.com - so we are expending our selling channels thanks to them. Tough it's a "young" company - they are super professional.
Cons
Worst of all the customer service is awful. One of the worst customer service I dealt with in the past 5 years.
I don't have have time for that. Waste my time for your failure to have a properly functioning integration...uh no.
The formatting is awful. Changing the font color and size never works properly the first time (for instance it will only change one letter when the entire sentence is highlighted).

Overall rating contenders

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Kelley H.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ecomdash makes it easier to sell online

Reviewed 3 years ago

I've been using Ecomdash since they were just getting up and running. They have done so many upgrades and made the software better and better. Their customer service has been great and very responsive. The price of the software is easily justifiable since they monitor all of my inventory, manage my orders and let me list to multiple online selling venues all in one system. As they have grown, their up-time has been incredible.

Pros

Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it. Ability to print shipping labels for orders. Ability to manage my inventory locations. Ability to upload my listing info via a CSV file.

Cons

I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

PC
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Peter C.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love it!

Reviewed 2 years ago

Wonderful

Pros

Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!

Cons

Nothing really, im not computer savvy and I been able to get it all going with some halp from support!

Vendor response

Hi Peter, Thanks so much for your positive feedback! We work hard to make it easier for customers like yourself to run their online store, so our team will be happy to hear you've had a great experience. We look forward to helping you continue to grow your ecommerce business. Thanks again, Ecomdash

RJ
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Ryan J.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It started off so good

Reviewed 3 years ago

I love ecomdash, and have invested hundreds of hours getting it setup, but once our subscription is up if the speed issues have not been fixed I will be forced to go somewhere else as it just completely kills productivity.

Pros

On boarding was really easy and customer support was great. The software does what it is supposed to and initially was a huge time saving investment for us. The price point they are offering their service at is great. As a small business the price point of some others out there are crazy, but there do seem to be some corners cut and a get what you pay for type thing going on here.

Cons

SLOW! Since we have started using it, it has gotten consistently slower month after month. There are some days where it take 30 seconds to a minute for a single page load. We contact support and they tell us everything is working fine on their end it must be a problem with our internet or to clear our cache.... Yeah no. When you need to manually edit 100 products and you have to spend over an hour just in page load times it kills your productivity. The only other thing I don't like is the software to manage listings is lacking and not the greatest so we do not really use it.

Vendor response

Hi Ryan - Thank you so much for your feedback. It's good to hear that the features and functionality fits your business's needs. We hate that you're experiencing slowness and it's hindering your productivity. We've recently implemented quite a few changes that should speed everything up. Someone from our team will be in touch to see if that helped and get any other feedback you may have. Thanks, Ecomdash

JB
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John B.

Publishing, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very powerful, but not as intuitive as it should be.

Reviewed 3 years ago

It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.) Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Pros

It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Cons

It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Vendor response

Hi John - Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product. Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :) Thanks, Ecomdash

EP
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Edward P.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Overall Opinion

Reviewed 5 years ago

I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them.

Pros

Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

Cons

If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

Web.com FAQs

Q. What type of pricing plans does Web.com offer?

Web.com has the following pricing plans:
Starting from: $1.95/month
Pricing model: Subscription


Q. Who are the typical users of Web.com?

Web.com has the following typical customers:
Freelancers, Non Profit, Small Business

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Q. What languages does Web.com support?

Web.com supports the following languages:
English

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Q. Does Web.com offer an API?

No, Web.com does not have an API available.

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Q. What other apps does Web.com integrate with?

Web.com integrates with the following applications:
WordPress

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Q. What level of support does Web.com offer?

Web.com offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support

See alternatives

Common Web.com comparisons

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