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Web Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
Table of Contents
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Web Help Desk - 2026 Pricing, Features, Reviews & Alternatives
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Web Help Desk overview
What is Web Help Desk?
Web Help Desk by SolarWinds is a customizable help desk and IT asset management solution for businesses within industries such as education, healthcare, government, and more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time and billing, workflows, and more. Suitable for all business sizes, from SMBs to large enterprises, Web Help Desk is customizable and can be adapted to the needs of all business types in order to aid with knowledge management and customer issue resolution. Businesses can utilize the service management features within Web Help Desk to resolve service desk issues, track tickets, automatically route tickets to the relevant employees, escalate issues, receive SLA alerts, and more. Best practices can be documented and implemented though an an ITIL (information technology infrastructure library) and team members can use this information to resolve issues faster. Businesses are also able to give customers self service abilities by creating and maintaining an extensive knowledge base including self help articles, FAQs, video tutorials, and more.
Who uses Web Help Desk?
Reviews for Web Help Desk come from a wide variety of industries, including Information Technology and Services (13% of reviewers), Education Management (7%), and Electrical/Electronic Manufacturing (5%). The most frequent use case for Web Help Desk cited by reviewers is help desk support (71% of reviewers).
What do users say about Web Help Desk pricing?
Some users report that Web Help Desk is affordable and offers good value for money, especially for tight budgets or educational use. However, some reviewers feel user license costs and upfront expenses can be high, and indicate pricing features need improvement.
Starting price
Alternatives
with better value for money
Pros & Cons
Tracking
Configuration
Assistance
Analytics
Affordability
Functionality
Web Help Desk’s user interface
Web Help Desk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.0
Ease of use
4.1
Customer support
4.1
Reviews sentiment
What do users say about Web Help Desk?
Users report Web Help Desk streamlines ticket management, making it easy to submit, track, and resolve issues across departments. They find the system user-friendly, customizable, and appreciate the integration with email for ticket creation and notifications. They value the affordable pricing and responsive customer support, noting it works well for small to medium organizations.
Some say setup and initial configuration can be complex, and they encounter limitations with customization, reporting, and advanced features. They mention the interface feels outdated and wish for improvements in reporting, automation, and mobile usability. They note duplicate tickets and email-related issues occasionally disrupt workflow.
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Who uses Web Help Desk?
Based on 123 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Web Help Desk's key features
Most critical features, based on insights from Web Help Desk users:
All Web Help Desk features
Features rating:
Web Help Desk alternatives
Web Help Desk
Starting from
753
One-time payment
Zendesk Suite
Starting from
55
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
Web Help Desk pricing
Starting from
753
One-time payment
Flat Rate
User opinions about Web Help Desk price and value
Value for money rating:
Of 20 reviews that provide robust commentary on Web Help Desk's price and value, 65% mention it in a positive light.
Some users report that Web Help Desk is affordable and offers good value for money, especially for those on a tight budget or in educational environments. They say it is priced well for the features it provides and appreciate the cost reduction compared to other similar products. Users think the pricing system is a bonus and find it easy to use without much training. However, some reviewers feel that the cost for user licenses can be high and mention issues with the upfront cost. They also indicate that certain pricing features and mobile application development need improvement.
, and
To see what individual users think of Web Help Desk's cost and value, check out the review excerpts below.
Web Help Desk support options
Typical customers
Platforms supported
Support options
Training options
Web Help Desk FAQs
Web Help Desk has the following pricing plans:
Starting from: $753.00
Pricing model: One Time License, Free
These products have better value for money
Q. Who are the typical users of Web Help Desk?
Web Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Web Help Desk support?
Web Help Desk supports the following languages:
Chinese (Simplified), English, French, German, Japanese, Korean, Portuguese
Q. Does Web Help Desk support mobile devices?
Web Help Desk supports the following devices:
iPad, iPhone
Q. Does Web Help Desk offer an API?
Yes, Web Help Desk has an API available for use.
Q. What level of support does Web Help Desk offer?
Web Help Desk offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support
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