Workato Features

Workato

Better Integrations through Intelligent Automations

4.74/5 (27 reviews)

Workato Feature Summary

  • Get up and running with an integration solution in minutes
  • Simple drag and drop user interface. No coding required
  • Multi-step integrations with multiple apps
  • More than 100,000+ pre-built integrations to choose from
  • Open community to share and clone pre-built integrations
  • Connect & automate 1000+ popular cloud applications
  • Real-time integration based on triggers
  • Customized error logs for convenience

IT Management Feature Comparison

Most popular features of all IT Management apps

API (310 other apps)
Access Control (103 other apps)
Activity Dashboard (149 other apps)
Activity Tracking (80 other apps)
Alerts / Escalation (75 other apps)
Application Integration (72 other apps)
Auditing (93 other apps)
Automatic Notifications (121 other apps)
Collaboration Tools (76 other apps)
Data Import/Export (108 other apps)
Data Visualization (69 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (209 other apps)
Real Time Data (86 other apps)
Real Time Monitoring (95 other apps)
Real Time Reporting (73 other apps)
Reporting & Statistics (106 other apps)
SSL Security (76 other apps)
Third Party Integration (142 other apps)
Workflow Management (98 other apps)

Competitor Feature Comparison

Mobile apps

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Workato Feature Reviews

21 reviewers had the following to say about Workato's features:

Peter Rifken

Verified Reviewer

Easy Integration

2016-10-31

Powerful platform that enables integration with 3rd party services.

Pros

-Intuitive development of recipes -Great support (the customer success team has been very helpful) -Easy to initiate help requests through the chat window

Cons

., ability to create new directors in Onedrive) -Learning curve was initially steep, especially when trying to use HTTP Get/Post with 3rd party APIs -Lacks existing recipe examples that demonstrate the use cases I was trying to build out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Workato

-Have a project in mind -Use their support -Bookmark the common formulas page (https://support.workato.com/support/solutions/articles/1000173152-list-of-common-formulas-operators-and-how-to-use-them)

Source: GetApp
1 of 1 people found this review helpful
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Michael Keaney

Verified Reviewer

Easy to use and very fast set up

2016-12-16

We use Workato to export invoices from 3 separate Xero accounting instances into a MySQL database hosted on AWS for connection to our cloud basd BI and reporting tool.

Pros

Easy to use, very intuitive user interface, and so far 100% reliable with great exception reporting

Cons

None yet, we have been using for about a month now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Workato

If you need to automate the extraction of data from systems like Xero or many other SaaS platforms try using Workato, it is very easy to use and so far it has been very reliable with great customer support

Source: GetApp
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Belinda Crisco

Currently working with workato for our sync program

2016-11-07

We are using workato for our sync between quickbooks and infusionsoft. It is a work in progress however I feel we will benefit in the long run.

Pros

Save time and money by using this software

Cons

Takes some time to make sure data is correct on both ends

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Workato

Don't be in a hurry for this product to work, however the rewards are well worth the time.

Source: Capterra
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Andy McKay

Verified Reviewer

Reliable DIY Integration We Trust

2018-09-24

Pros

After a 1 month trial and some minor recipe tweaking, we found that Workato simply outperformed all of the other integration solutions we tested in terms of reliability and real "hands free" automation.

Cons

However the only limitations we've encountered are with what is actually exposed by the target software's API (Quickbooks Online etc).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
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Brad Eisenberg

Verified Reviewer

An essential part of any business' systems

2017-01-03

Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes.

Pros

The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work.

Cons

When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Workato

Put in the time to learn Workato. You will get out of it what you put in.

Source: GetApp
3 of 3 people found this review helpful
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Isabelle Smith

Verified Reviewer

Workato - great automation and workflow tool

2017-08-14

Pros

You can really build complex and robust workflows that automate business processes.

Cons

A small con, but reasonably time consuming!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
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Bob Sturgeon

Verified Reviewer

Simple and powerful

2017-10-04

Pros

We've found Workato relatively simple to use, yet a very powerful tool, for integrating data between Quick Base, Zendesk, SFMC, Box, and our own platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
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Anonymous
Technology Director (Entertainment company, 11-50 employees)
Verified Reviewer

Great Customer Service

2018-11-29

Pros

I've only had one issue so far and it was resolved quickly and professionally. Representatives are very helpful and knowledgeable. Great customer service!

Cons

Might help if transaction limits/balance was displayed on the main recipe dashboard. It's possible to run out of transactions with one recipe if you have a lot of data and don't set up a trigger properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
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Jeff Corn

Verified Reviewer

Incredibly powerful Integrator

2018-07-01

Pros

Workato was able to replace other less fully featured integrators when it became necessary as our business grew.

Cons

Steep learning curve to understand how the integrations work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
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Blake Harrison

Verified Reviewer

Great Product If You Know What You're Doing

2017-03-07

I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase.

Pros

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Cons

Pricing / Plans lack any real sense of transparency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Workato

If you do not have any background in programming, seriously consider if you are willing to tackle this learning curve. Unless there are functions that you need that Workato offers and other services do not, "Citizen Developers" beware. Aside from that, just be prepared for lots of trial & error Recipe building and you should do fine.

Source: GetApp
1 of 1 people found this review helpful
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Musa Nkuna

Verified Reviewer

Made my life at work easier

2018-08-07

Pros

It can integrate and connects almost with all my applications i work with at my office.

Cons

There is a lot i need to understand and learn before i can master it. Some documentations would really be helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
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Jose M. Segura

Verified Reviewer

Easy wasy to integrate applications

2018-09-03

Pros

Very intuitive user interface, creating a new recipe takes just a few steps.

Cons

In case of issues it´s not easy to find what´s happening.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
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Paul Mallin

Has Potential to be Amazing!

2018-11-04

It seems like their needs to be better guides and walkthroughs for each App integration.

Pros

The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes.

Cons

I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
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Leo D Dwyer

Verified Reviewer

Great Product - Fantastic Customer Service

2016-10-19

We were looking for product that would get us up and running quickly with an integration between SalesForce and Quickbooks.

Pros

Customer support could not be beat. A joy to work with. We actually enjoyed the process and the product performs as promised. All software should be as good as Workauto.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Workato

It will take you some time to learn how to write recipies but once you master it the world is your oyster.

Source: GetApp
2 of 2 people found this review helpful
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Anonymous
A verified reviewer

One of the best integration tools I've used.

2018-04-12

Pros

The ability to create my own integrations without the need of any developer.

Cons

There is a lot of community recipes available to choose from. It can get pretty overwhelming so having a system to sort more would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
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Daniel Carvallo

Verified Reviewer

Very Powerful Tool

2016-04-26

Still a lot of apps missing but time will fix that.

Cons

Please add unbounce.com and app.sendgrid.com/

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Anonymous
Data Evaluation Manager (Higher Education company, 11-50 employees)
Verified Reviewer

Excellent Support

2018-08-28

Pros

Excellent training and support. Exceptional customer service, was thrilled to receive immediate follow-up on an user-error issue alongside options for continued training and support.

Cons

But it certainly was not as intuitive as other platforms that I am learning at the same time.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
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Ryan Hart, MBA

Verified Reviewer

A Must Have

2016-04-01

There have even been several feature requests we have suggested and they have added them quickly.

Pros

There have even been several feature requests we have suggested and they have added them quickly.

Cons

It still requires some manual work when a syncing error happens and has to be resolved.

Time used: Free Trial

Source: GetApp
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Anonymous
Data Manager (Medical Practice company, 51-200 employees)
Verified Reviewer

Great Replacement For ItDuzzit

2016-07-15

The transition was very easy and came with a lot of customer support.

Pros

Very powerful program. I can see it being capable of a lot of things.

Cons

Not as many applications available, but if you need a specific request, they can create it for you.

Rating breakdown

Customer support

Time used: Less than 6 months

Source: GetApp
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Muaz Rana

Verified Reviewer

Lots of features and an amazing support and sales team

2018-10-29

Pros

Workato has been very useful for us in integrating tools with Salesforce, with freedom for us to customize as much as we want.

Cons

Recipes are a bit difficult to learn at first but you get used to it. Luckily, there is a good amount of documentation that your assigned success team could refer you to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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Russell Hunter

Verified Reviewer

Great Support Team and Product!

2018-10-04

Pros

We were looking for an integration solution and Workato was great to work with during the process.

Cons

The biggest challenge I have had working with Workato has been trying to figure out why an error has occurred.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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