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IT Service
Page 4

IT Service Software with Workflow Management (2026) - Page 4

Last updated: April 2026

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Features

Workflow Management

API(77)

Third-Party Integrations(81)

Activity Dashboard(81)

Alerts/Notifications(84)

Integrated with

QuickBooks Online(13)

Microsoft 365(22)

Microsoft Outlook(21)

Google Calendar(14)

Jira(29)

Pricing model

Free(19)

Open Source(3)

Free Trial(67)

One Time License(5)

Subscription(76)

Devices supported

Mac(51)

iPad(43)

Android(45)

Linux(54)

Web-based(88)

iPhone(47)

Windows(65)

Organization types

Small Business(85)

Non Profit(54)

Large Enterprises(86)

Public Administrations(49)

Freelancers(31)

Mid Size Business(83)

User rating

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89 software options

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ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

TimO

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The modular Project-ERP Business Suite

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Digitize your processes from time tracking and resource planning to invoicing – flexible, secure, and 100% made in Germany.

Microsoft 365 for Jira

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Connect Jira to Outlook, Microsoft Teams Teams, and To Do.

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Streamline IT support by connecting Jira Service Management with Outlook, Teams, Calendar, and To Do for faster, smarter service.

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

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HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

theSavvySuite

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Comprehensive solution for identity management & IT services

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theSavvySuite is a comprehensive software solution that focuses on the integration between business and IT. It combines an intuitive service catalog, identity management, and automated processes to help organizations efficiently manage their IT services and resources. The product's modular design and extensive integration capabilities make it suitable for companies of all sizes, from small businesses to large enterprises.

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

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Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

fySales

(0)

Customer and sales management tool with custom integration

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fySales is an all-in-one customer and sales management tool developed by fyIT with built-in PoS, accounting, and e-commerce features. It enables business users to access global CRM data, generate invoices, record accounts receivable, draft P&L statements, file taxes, and access business analytics.

HappyFox Assist AI

(0)

AI & conversational ticketing for channels on Slack & Teams

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HappyFox Assist AI brings the power of AI and conversational ticketing to IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.

Sygma

(0)

Cloud-based & on-premise platform for IT management.

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Sygma is a cloud-based platform that helps streamline IT service processes with ticketing, time tracking, knowledge management, and online billing for managed services providers (MSPs) and developers. With Sygma's centralized platform, IT teams can efficiently manage tasks, information, and processes, all within a single platform. The software provides access to information from anywhere, at any time, with tools for quick and easy management of IT service-related operations.

IT Communication Assistant

(0)

Fast creation of effective IT communications

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IT Communication Assistant is a low-key web app that provides IT specialists a workspace with interactive IT communication templates and tools, born from real experiences and challenges within IT teams.

Read more about IT Communication Assistant

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KIX

(0)

Cloud-based ITSM software

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KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

TACO

(0)

Auditing Policy Monitoring Tool

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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Pyla

(0)

On/offboarding platform for IT teams

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Pyla is a on/offboarding IT platform for SMBs and Mid-caps. It simplifies the management of hardware and software when onboarding, transfer or offboarding employees and partners.

TACO

(0)

Auditing Policy Monitoring Tool

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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.