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Ada
5
13
4
1
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI customer service agent platform for enterprise.
Last updated: June 2026
Ada Alternatives & Competitors (2026)
Top 6 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.3
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Fin
Perfect made possible
0.2
Value for money
Starting price
0.3
Functionality
Chatbot
4.6/5
Automated Routing
4.5/5
AI/Machine Learning
4.3/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Zoho Desk
Customer service software for businesses of all sizes
0.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Text
AI-powered support that turns every chat into revenue.
0.1
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
Access Controls/Permissions
N/A
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
HelpDesk
Ticketing software for effortless customer support
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Zendesk Suite
AI powered customer service across all channels
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Salesforce Service Cloud
AI powered customer service management platform
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Bitrix24
All in one business management workspace
0.1
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Intercom
AI-powered customer service with helpdesk
0.3
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.2
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.3
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.5
Value for money
No pricing info
Starting price
0.5
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.2
Value for money
Starting price
0.2
Functionality
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.2
Value for money
Starting price
0.3
Functionality
AI/Machine Learning
4.5/5
Automated Routing
4.5/5
Canned Responses
4.5/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.6
Value for money
No pricing info
Starting price
0.6
Functionality
Agent Interface
4.9/5
API
4.9/5
AI Copilot
4.7/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.2
Value for money
Starting price
0.1
Functionality
Chatbot
5/5
Activity Dashboard
4.7/5
Chat/Messaging
4.6/5
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
0.2
Value for money
Starting price
Functionality
Alerts/Escalation
4.2/5
Access Controls/Permissions
N/A
Activity Tracking
N/A
Top Features
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5