Ada Ada is an easy to use customer support automation platform. ( 5.0/ 5 2 reviews) Alternatives to Ada
Explore a recommended list of Ada alternatives for your business in 2020. Compare alternatives to Ada side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying. Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.
Artificial Intelligence-based knowledge management solution
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
An all-in-one CRM, sales and marketing automation software
What users mention about Keap See all reviews I love the support team, they are so helpful, they won't stop until you're completely satisfy. They know their business and they not just helpful but super nice. The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while. We like it to be easy to manage the life cycles of our clients, and improve our relationships with them thanks to its integrated CRM tool. Your E-commerce management system is the best.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Complete CRM for sales, marketing, and operations
What users mention about GreenRope See all reviews Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software. I like the ease of keeping track of events and members and how they RSVP for events. And the interface for member profiles is good to interface with the website. I like the ease of moving a contact from one group to another (or having them in multiple groups). The ability to customize which information you'd like to collect from a contact is a huge plus.
All in one inbound marketing platform
What users mention about HubSpot Marketing Hub See all reviews They have a very easy platform to navigate and great resources to help you create great emails. The email analytics are very simple and straightforward and provide great detailed information. It's a great tool for email automation, building out landing pages, scheduling and monitoring social media posts, and maintaining a blog. On top of that they provide great customer service 24/7. I couldn't believe i was already done when my forms uploaded to my site. I love the tutorials...they not only help me with the software but give me great marketing ideas as well.
CRM & Lead Management Solution
What users mention about LeadMaster See all reviews The ability to now expand on the simplicity of the product that we began with, will open up even more opportunities for our sales people. When we have a question, the answers are provided immediately. It is a great tool and a great service. Pricing is actually accessible for smaller companies. The support is excellent, with very helpful technicians who do a LOT to provide guidance, information, and service.
Cloud marketing automation platform
What users mention about Act-On See all reviews Their sales department is good at selling this product, the reality is that it's not very good. Act-On is a very good marketing automation software. It helps my organization in selling our products and services through digital platforms like email, facebook, other social media platforms. It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
Marketing platform for businesses of all sizes
What users mention about Marketing 360 See all reviews As promised it is taking off and extremely excited for what else is to come in the future and what executives can work now they have a great website to send all of my leads to. I like that the team is responsive to all requests, I like that the CRM is very easy to use and that the emails can be automated based on various selections. We enjoyed using the Marketing 360 because this platform has an excellent and intuitive toolbar, as well as an amazing support service that helped customize everything to fit our needs.
Artificial intelligence (AI)-based chatbot creation platform
Social media management suite
Social Customer Service Software
Customizable, AI-powered customer service
Smith.ai Live Chat & AI Chatbot is the superior 24/7 service
What users mention about Smith.ai Chat See all reviews Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. Great customer service and great free bot. Definitely recommend this chatbot. I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.
AI-powered customer engagement platform
What users mention about Bold360 See all reviews Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade. I like being able to send GIFs, they make the conversation more fun and similar to texting. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.
Help desk and customer service solution
What users mention about Gorgias See all reviews Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users. Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service. They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.
Cloud-based messaging and conversational AI platform
Business messaging solution - SMS, FB Messenger, Kik, & Chat
What users mention about Quiq Messaging See all reviews I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. This is a great company with wonderful customer service and people that really care about their clients. We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used.
Self-learning conversational AI for lead nurture on websites
What users mention about Acobot See all reviews I would like to say Aco chat bot is an amazing chatbot, that is easy to use, install, and excellent support. Easy, affordable AI chatbot that is perfectly suited for growing businesses without the ability to hire a round the clock customer service team. It worked more than what we expected. It's ability to select particular product as per user instruction is amazing.
Customer service platform for asynchronous messaging
What users mention about Sparkcentral See all reviews I like that it is easy to use, useful when helping customers and there are a lot of good features on it. Help us to understand why we should use Social Media. The functionnalities are very great and new are coming. Very easy to user, good & fast support, nice reporting features.
Converting existing traffic into leads & online sales
What users mention about Leadoo See all reviews It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too. It's super easy to implement and easy to use. It serves for many purposes e.g. like customer service and for lead generation. Fantastic onboarding and usage experience, highly recommended.
Marketing automation with email, workflows & landing pages
What users mention about iContact Pro Automation See all reviews Customer support is pretty good. The value for the price is the big deal for me. If you're on a budget but still want to implement some marketing automation, it's a great value for your money. You can't do everything, but you can still do a lot. It's probably the best platform for the price, and it's flexibility really puts it above the rest.
Build your bot now, no coding required.
What users mention about Chatfuel See all reviews Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free. Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger. Documentation is also poor. There is no support for subroutines, jumping around a conversation.
Live chat software for websites
What users mention about ProProfs Chat See all reviews Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly. I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price.
Returns management and product service tracking solution
What users mention about RenewityRMA See all reviews We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Premium live chat software
What users mention about HappyFox Chat See all reviews For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price. The best live chat I've used, great features included in the free version. New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick Live Chat Software See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
Call center CRM-integrated software
Multi-channel Customer Communication Platform
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
Gladly is a Cloud-based customer service platform
The Customer Friendship Platform
What users mention about Dixa See all reviews They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot. The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality. No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
Help desk and ticketing solution for customer service
Call center software for outbound sales & BPO teams
Digital call experience platform for call centers
Customer engagement tool for omnichannel communication
AI-based customer service management solution
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Collaborative remote access solution
What users mention about SolarWinds Take Control See all reviews Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself. Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central. When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Unified customer service platform
What users mention about Kayako See all reviews Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles. Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions. Good features, good support, meets our needs. Has been very reliable for our needs.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Automatic callbacks for website visitors within 25 seconds
All-in-one customer service solution
Free online appointment booking software
What users mention about Bookafy See all reviews The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way. Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's. I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Live chat for customer support
What users mention about ClickDesk See all reviews Terrible business practice and on principle alone would NEVER advise doing business with this company. This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Digital customer service platform and ticketing system
What users mention about Helpshift See all reviews Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM. Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk. The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.
Communicator for businesses. live chat, messenger and email
What users mention about Tidio See all reviews Bot for collecting leads are super powerful - easy to build conversation flow so the user thinks he talks with a real persongreat for automation. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable. This is an amazing and easy to setup tool that can integrate into your existing website. A new widget will pop up on your customers end that will allow them to chat in real time.
Marketing automation for digital marketers
What users mention about Marketo Engage See all reviews Marketo customer support team is very responsive and always available to help, this is something I like the most. Marketo's simple and easy user interface is amazing and very easy to use. Here are a few cons which shouldn’t be ignored. Reporting of Analytics of Marketo is very bad and in addiction smart list designs are not flexible and it is very difficult to design them. We just love this platform, it has improved our Sales-Marketing initiatives and we are able to achieve best results.
AI powered chatbot for businesses of all sizes
Your smart assistant for the workplace
Natural language processing powered chatbot + live chat
Cloud-based contact center and customer service solution
Virtual assistant for sales & marketing teams
What users mention about Exceed.ai See all reviews Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed. Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team. The Most Powerful Software Currently Available, Great Customer Care.
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.
Conversational AI platform for handling customer queries
Sales dialer with voice intelligence technology
Call tracking for digital marketing strategies
What users mention about Marchex Call Tracking See all reviews What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there. The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers. I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.
AI-enabled collaboration & communication management solution
What users mention about Orion Voice Platform See all reviews The product is nice looking, the quality of sound is great and the customer service is great. The audio quality is great, the location sharing excellent. The things That I don’t like are all minor, but valid...the software does not work well if you don’t have an iPhone.
Easy to use chatbot platform for business
What users mention about ChatBot See all reviews Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs. This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. The perfect assistant for the customer care team.
Revenue Intelligence technology for sales teams
What users mention about Gong.io See all reviews I love the simplicity of this product, and the sheer amount of data it is able to pull about sales calls. The data it is able to pull speaks volumes and helps tremendously to improve. I love that I can hear other people’s call as it allows me to learn from the best. I love that I get a transcript of my calls so I can see what my action items were. Great transcripts, good quality, love how you can skip to next speaker. Love the stats that are available and how easy it is to import a recording.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process. In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better. We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.
Website integrated online booking, donation and lead forms
Marketing automation platform for mid-market companies
What users mention about Net-Results See all reviews Their customer service is excellent - delivered by real people who really care about making sure you have a good experience. Great for email marketing and has great tools for targeted campaigns. Post campaigns outcomes data has been a great tool in helping us with strategic planning for future campaigns. They are responsive, knowledgeable, accessible, friendly and willing to bend over backwards to ensure their customers' success.
AI-Powered Personalization & Marketing Automation Platform
What users mention about Smartech See all reviews You will see the positive result almost immediately coming in this is simply amazing. It's a great email marketing software with easy to use automation and designed for multiple channels. The software is easy to operate and very effective tool for marketers.
Call tracking & marketing attribution software
Marketing data aggregation tool
What users mention about Improvado See all reviews Lawrence from the Improvado team was wonderful and great to work with. Sometimes the connection lost and it's hard to find where. In addition to all this, they have an excellent support staff.
Digital experience platform & content management solution
All-in-one marketing automation platform
Lead generation tool for marketers
What users mention about Envoke See all reviews I love the ability to customise and maintain my campaign database. My email signups are in a great, easy to use database as well. The customer service is fantastic, very responsive and helpful. The software runs quickly and is intuitive to use. Amazing customer support and great features with affordable and flexible pricing and it's Canadian.
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful. If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. M a fan -- their WordPress integration is great and is able to pick up on user signups automatically. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Knowledge management platform
What users mention about SABIO See all reviews The extremely good Usability - its a really help in daily business. And the cooperation with sabio is pragmatic, fast, easy and smart. Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Easy to integrate and good care during the implementation phase.
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle. It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software. It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.