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MoonMail Reviews

Overall rating

4.5

/5

133

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.27/10

Reviews by rating

Pros and cons

I love that is cheap, its pricing is really good, it has a bunch of integrations, through zapier (which is free, but can require a paid plan depending on your usage).
A digital and print magazine thrives on exposure and Moonmail is an excellent vehicle to help us expand our reach at an affordable price. The ease of use was great, and the learning curve simple.
The free plan is amazing and works perfectly like the other paid plans. A very good customer support, support answers questions within few minutes.
Illegally charged after multiple requests to cancel account. I don't recommend this software.
A lot of small bugs and no direct connection with Mailchimp. Automation possibilities also quite weak.
We analysed and found out that Moonmail in not able to deliver these messages. They jsut end up in Spam.
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133 reviews

Recommended

AR
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Verified reviewer

Entertainment, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MoonMail is the perfect MailChimp Alternative

Reviewed 5 years ago
Pros

It's super simple, the UX/UI is awesome, and the price is much more affordable than MailChimp.

Cons

i think mailchimp is a bit more robust, but for what i'm doing (small business stuff), this works fine.

Vendor response

Thanks!

CC
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Char C.

Consumer Goods, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MailMoon

Reviewed 4 years ago

MailMoon definitely helped us with Cart Recovery; so for this reason alone, we would recommend trying it.

Pros

We were able to recover more abandoned sales. We went from 7% to 21% recovers in one month. ease of use & automation

Cons

I was on a smaller plan & just upgraded but having more templates & image options would be cool.

Vendor response

thanks!

AR
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Verified reviewer

Financial Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A good start

Reviewed 4 years ago

Moonmail is a useful product for basic email campaigns, but I found their customer support to be lacking. Multiple attempts to follow up on reported issues were met with silence, and their support team seemed to consist of just 1 or 2 people who were not often available. When I had customers reporting our emails to us as suspected phishing attempts, I had to wait 3 days to hear back from a support agent. Not impressed yet, but I'll be happy to re-evaluate for a different project.

Pros

The software is easy to use and intuitive- creating a template is the work of minutes, with template editing just as easy.

Cons

This software unfortunately continuously triggered our clients' spam and junk filters. When adding a hyperlink, Moonmail adds their trackers onto the link as well. While this is great for campaign performance, it turns our nice, short direct call-to-action link into a suspicious 6 line behemoth which we actually had reported to us by a client who thought we'd been hacked!

Vendor response

thanks!

AR
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Verified reviewer

Information Technology and Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review

Reviewed 5 years ago
Pros

It looks nice, really easy to use. Great UX! Customer support is also great.

Cons

The only con is that you cannot try all the functions without upgrading your account.

Vendor response

Thanks!

AR
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Verified reviewer

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I receive same quality service for a lot better price than the bigger players in the market.

Reviewed 5 years ago

It really eased the process of sending our weekly emails.

Pros

It's very easy to use with a friendly welcoming interface. Very good value and quality-wise on par with the leaders of the industry.

Cons

I can't think of anything as a negative point, it does everything it needs to do for me with absolutely great ease.

Vendor response

Thanks!

AR
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Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very easy to use. Lot of functionalities.

Reviewed 5 years ago

I am able to send out marketing campaigns.

Pros

Easy to use interface. Very easy to set up everything, you don't have to be that tech savy to figure out how to set up everything.

Cons

I am still testing everything. So far it looks good but once i spend month using the service i will know better.

Vendor response

Thanks!

LM
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Lucas M.

Events Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The process was quite simple. Typical email authentication required. Email delivery so/so.

Reviewed 5 years ago

This software is quite economical per email sending, but the pricing monthly plan is slightly more steep than what you would expect for the feature set. The statistics and click map is really good, though. Great feature.

Pros

The HTML builder is quite responsive and easy to use. Content loads fast on email clients. The interface is intuitive and you find your way to the different menus easily. Template -> Campaign -> list, etc..

Cons

The builder is somewhat limited in terms of spacing, and font management. You are required to do that via code. Also the pricing plans, seem quite difficult to mold since you don't really know until who you imported to your database.

Vendor response

Thanks!

AR
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Verified reviewer

Computer Software, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Service overall

Reviewed 5 years ago
Pros

Everything works as expected. Easy to navigate as well. The implementation are also very easy to set up and overall very intuitive to work with.

Cons

None so far. Hope that there will not be any down the road. Maybe adding some additianal features will be nice.

Vendor response

Thanks!

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feature Rich Marketing Software

Reviewed 4 years ago

Overall, MoonMail is a great service for people with large email lists. It is easy to use, even for non-technical people. However, if you plan on using the free version, MailChimp is still the go-to, just be sure to choose MoonMail when upgrading to a paid service.

Pros

MoonMail has all the features you expect from a high-end email marketing service. Compared to most other services, MoonMail is very fairly priced. You pay only for what you use. MoonMail has great integrations with many third-party services.

Cons

The free version is very limited. There are a limited number of templates to choose from. Automation is not available on the free version.

Vendor response

Thanks!

PP
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Parth P.

Real Estate, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Moonmail Review

Reviewed 4 years ago

It is good for someone who has minimal budget for marketing campaigns. It will get the job done, but the conversion rates might be lower.

Pros

The price of the service and ease of creating lists anf templates.

Cons

The fluctuating pricing model which hiked the prices without letting users know. Not good enough conversion rates.

Vendor response

thanks!

SB
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Sophia B.

Internet, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Simple Email Marketing Software!

Reviewed 2 years ago

My overall experience has been great, it does what I need it to do and more. I love being organized because I do multiple jobs , so having softwares like this that can handle email marketing in a quick and easy manner is great.

Pros

Il ove Moon Mail, it has been a great help in my overall workflow. I use this for email marketing to help with my sales for my website store. It collects all customer emails and organizes them and sends out quality html emails to my customers. So its awesome!

Cons

The userface can be better, its a bit plain jane but other than that it is easy to use, I have no complaints.

CS
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Chyanit S.

Marketing and Advertising, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have had a great experience using Moonmail and it has surpassed my expectations

Reviewed 5 years ago

It has got great deliverability better than most autoresponders have

Pros

The platform is very easy to use with all the latest features that a good marketing automation software should have

Cons

I am really enjoying using the software as of now I cannot find any negatives. I will need more time to come up with cons if there are any so far so good.

Vendor response

Thanks!

AV
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Apeksha V.

Events Services, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not Satisfactory

Reviewed 4 years ago
Pros

The software is easy to use and creating templates is much easier compared to other platform.

Cons

The software has too many bugs. It automatically switches you to their free plan so you cannot send any campaigns. This keeps happening to my account at least thrice per week. I also faced an issue where my DKIM and domain verification settings were automatically erased twice resulting in a lot of down time. The Support team is slow to response and often unhelpful. The analytics features are not at par with other softwares such as Mailchimp, which is much cheaper.

Vendor response

Thanks!

MK
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Markus K.

Health, Wellness and Fitness, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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You have ONE JOB!

Reviewed 4 years ago

The purpose of this tool is to send out mails that a user will receive in time to their mailbox. The messages should not end up in Spam. Moonmail fails at this on so many levels: we have a rather large userbase of more than 2 million users who receive marketing emails based on their consent setup. After switching to moonmail (due to GDPR) we saw a huge (!) drop in click rate, engagement and conversion. We analysed and found out that Moonmail in not able to deliver these messages. They jsut end up in Spam.. well, one could argue that we are just considered Spam so maybe it's on us, right? Wrong: we received Mails from Moonmail promoting their own products,.. they endet up in Spam too..

Pros

IT is cheap.. that's it. There is really not more to say.

Cons

Mails end up in Spam, are delivered with an unwanted delay of several days, the feature set of Moonmal is super basic.

Vendor response

thanks!

TM
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Tommy M.

Human Resources, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Helpful

Reviewed 4 years ago
Pros

You're really able to sift through different reviews without it being a problem, and find information easily.

Cons

Some of the information isn't up to date

Jl
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Junior l.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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awesome experience

Reviewed 5 years ago

connecting with my list and having respond to my products and purchasing my products is amazing and great

Pros

The delivery rate and open rate is amazing being able to connect with my clients conveintly and on time

Cons

Nothing at all this software is perfect for sending broadcast emails and having a greartopen rate.

Vendor response

Thanks!

CJ
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Clark J.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Experience

Reviewed 5 years ago
Pros

User-friendly, ask valid information, not waste too much time, What I want and I am intrested in the delivery rates of the emails.

Cons

Nothing uptill now. Let's see in the future if it will make some issue I definitely comment on that but still I am saying its good.

Vendor response

Thanks!

ND
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Nora D.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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User friendly

Reviewed 5 years ago
Pros

It is extremely easy to use and its affordable. So you can easily send emails to your subscriber conveniently

Cons

Everything is great. They can take some time to review your account, so till then you can sit back and prepare your campaign.

Vendor response

Thanks!

BL
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Brian L.

Fund-Raising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and Great Value

Reviewed 4 years ago

Googles over reach

Pros

simple setup and friendly pricing wonderful alternative to what I had been using

Cons

not sure yet, need more time to work with it

Vendor response

Thanks! ¿

AY
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Alicia Y.

Medical Devices, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Moonmaik review

Reviewed 4 years ago

Moonmail is used to replace mail chip

Pros

The fact that it's for compliant and a smaller company.

Cons

The fact that when we started it took us weeks to upload our templates and the service is terrible

CG
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Chris G.

Financial Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to Use

Reviewed 4 years ago
Pros

Free trial is offered and moonmail has great support.

Cons

It can be a little difficult to get setup at first.

Vendor response

thanks!

CL
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Chris L.

Printing, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great way to expand our reach

Reviewed 4 years ago
Pros

A digital and print magazine thrives on exposure and Moonmail is an excellent vehicle to help us expand our reach at an affordable price. The ease of use was great, and the learning curve simple. I recommend this tool.

Cons

The learning curve for CVS files was my only problem and that has nothing to do with Moonmail, rather my limited work with Excel. I am excited to make this a part of our growth strategy.

Vendor response

Thanks!

AR
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Verified reviewer

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
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Really poor support - they just don't care!

Reviewed 5 years ago
Pros

Its a mailchimp rip off - the interface is essentially lifted from mailchimp so there is no learning curve.

Cons

Really really bad support. Do not trust their migration team. Lackadaisical, not interested in reading support tickets, take days to come back to you and don't do a proper job. The negative reviews seem right, the other don't seem legit.

QS
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Qiana S.

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great software and easy to use

Reviewed 5 years ago
Pros

This software is very easy to use and it allows me to deliver emails without any hassles. I am not an expertise with email marketing but this allows me to do my job and move on with the rest of my day. I really like dealing with software that allows me to do y job and allows me to get a message out to my clients and potential clients.

Cons

No cons were added to this review

Vendor response

Thanks!

AA
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Anamari A.

Education Management, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great service!

Reviewed 4 years ago
Pros

Attention, they are on top! They wrote me emails following up on my experience... I appreciate that.

Cons

Usability at first, it took me a while to figure it out.

Vendor response

Thanks!