Referral Rock Reviews

Simplicity, flexibility and customisation options. I really like to way everything is within one system

No cons were added to this review

The customizable tools and portal we're extremely easy to use.

I can't think of one con about Referral Rock!

It (somewhat) integrates with HubSpot and we use this as our CRM>

That nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.

I apologize for the negative experience during the on-boarding of your referral program. In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration. As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call. Thank you for your review and we hope we can continue to work with you as a happy customer.

We had a very tight timeline as our previous vendor-partner was not able to meet our needs based on our agreed upon deadline and we were able to go live with our site with CRM integrations within 2 weeks! The customization capabilities was another key factor in our decision to move forward with Referral Rock.

We have a handful of Affiliate Partners who are grandfathered in with separate terms than our current program and unfortunately there is a separate license at $75/mo for each program with different rewards so it's not economical for us to be able to use the program for all partners.

Straightforwardness of the platform, easy interface for company and members/referrals, reporting, onboarding and ongoing support.

Not cons, but things that would be great if available in the future: more editing options for button order (and inclusion) on share widget/member dashboard, gathering more and more detailed information during member sign ups (full set of address fields), and more editing options on the referral landing page.

Once you get the hang of it and learn the vernacular it's pretty straightforward. And, it seems to have all the features I need without costing a fortune.

Working with the text, like font selection and size, spacing, etc. is super glitchy and I found myself finding workarounds when putting together the member and referral pages. Never did really get it to look the way I wanted it to look. And, if I indented anything it automatically inserted quotations kind of underneath the text. Everything else seems to work fine, but considering the text setup is crucial to the message it seems as though maybe some more functionality attention should be paid to that. Choosing text size is a real pain since there is no way to know exactly what size you are choosing.

Thanks Johnny. We are redoing the program editors in the next month or so! Valuable feedback!

With Referral Rock, we can design and launch custom referral programs tailored to their needs, incentivizing existing customers to spread the word and acquire new leads. HubSpot integration was critical to us and it's a good integration. Kudos to [sensitive content hidden], our Onboarding specialist.

Having to create (and pay) one program for each set of rules and rewards.

Very easy to implement and support from Alfonso was great

There are no cons so far - all has gone well

It tracks referrals properly and [sensitive content hidden] has been a wonderful help in getting us set up and educated on the product! Awesome Support!

Limited external integration capabilities, even with Zapier there are limits to the type of data you can pass to an external CRMs such as opt-outs.

Referral Rock has made our referral process a breeze. With its easy-to-use dashboard, we can now track the status of each referral in real-time, keeping everyone in the loop. The user-friendly interface is a plus, making it simple for our team to navigate. The platform's organization and automation features have saved us time, streamlining tasks and communication. The support team (Alfonso) has been incredibly helpful, addressing our queries promptly and ensuring a smooth experience.

Just one month into using Referral Rock, it's early to measure the return on investment, but we're expecting more new leads.

The software is easy to use and we like the ability to generate reports within the Admin dashboard. It is very reliable for our users.

We bought a more "entry level" plan so we don't have a lot of options to customize multiple fields. There is an upgrade coming in a few months so that may give us more flexibility.

We had been manually tracking referrals and referral payouts before Referral Rock. We shopped around for a better referral system and landed on Referral Rock. We love it! Very easy to use and the support team has been great at answering questions. This system has helped us streamline the referral process and earn more referral revenue.

The navigation on the back end wasn't initially the most straightforward. Some pages are found in the main tab while other pages are found in the settings and there are more pages under the edit the program section. I think the structure makes sense for those that have multiple programs. It was just a bit confusing for us at first since we only had one program. I kept wanting to go to the settings section to edit the program, but that was all found in a different area. It's become easier to navigate with training.

We have just launched our online dating business https://oneworlddating.com & are excited about having ReferralRock as our referral program. It is so easy to use and we look forward to seeing conversion results and new member sign ups. It was so easy to design and set up our own program. It looks amazing and there is a sticky link on every page that a member uses giving them a great opportunity to refer friends and earn points. Being able to create our own pop up design was also a great feature and make it so easy for members to jump right in and send off a referral without even having to leave The Referral Rock Customer success team is one of the best and they are there for you every step of the way.

Awesome! We'll make this a success for you!

The software does what we need it to do. we are able to connect it to our contacts base in hubspot and track where referrals come from and automatically pay them out. This product caters to your needs and is fairly flexible.

there was a bit of a learning curve when it came to integration set up but once we saw the full picture with the help of our referral rock rep we were able to get things up and running.

It’s extremely easy to use and distribute once up and running. The team at referral rock was with us each step of the way and made it seamless to get us going.

We haven’t run into any challenges with the program or team.

- This is a great tool to automate your referral program (Payments, Conversions, etc.) - It's great that we have the opportunity to segment users and send emails from the platform so we don't have to export lists and do it in an external tool - If you set up the integration it makes it very easy to see how your referrals are converting and automate the approval process

- Building the pages can be difficult. There isn't much you can do with the design unless you know HTML and are able to create something. - Would love more options for triggering emails - ex. sending emails after someone's first referral, sending emails 10 days after someone joins if they don't get a referral

How easy it was to understand the process and the team at referral rock was amazing in helping set up our program.

There was nothing I did not like about referral rock.

Cole and Alfonso were really great at answering all of our questions and helping us understand the process.

I think the hand off from sales to onboarding was missing a little in communication. I also think the onboarding checklist, while overall helpful, was a little confusing with some of the jargon, and it didn't really seem customized to our needs or what was discussed in some onboarding calls.

Sales and technical support are both outstanding which is extremely important when you are on a deadline to launch a program. This alone can make or break a program launch. Feature rich. Good security. Easy Zapier integration and web redirect are both very helpful.

Member first names cannot be only two characters. Would like to see base package support more programs.

Be able to create own landing page and design

Limited direct integration should be able to integrate with most CRM

It's fairly simple and easy! [sensitive content hidden] helped me navigate the right setup to meet our unique business needs. We went through the setup step by step and tested it from end to end. I love the flexibility of the software and it provides just what we need for internal purposes and helps create a better experience for our members.

Wish the setup for recurring awards was simplified and better structured.

Flexible pricing structure, suits our needs well.

The referral landing page is awkward to style and to personalise to the degree that we'd like.

The onboarding process and customer support were extremely helpful and straightforward, I always understood what was needed to ensure success.

We did not have any negative experiences using this platform.

The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

Thanks for the comment on benefits! Many of our customers have found referral programs can be a great channel for user acquisition vs Adwords

No pros were added to this review

No cons were added to this review