I don't often give all 5 stars, so I will elaborate a bit on the ratings. We currently manage just over 1 million assets (photographs) with ThirdLight IMS, and have architected the solution to eventually handle about 3 times that many images (we are in the photography business, so we only use the platform for images). It quite simply does everything we need it to do. It offers fast, responsive queries, even as we've grown. It provides a robust audit trail. We've used the API to seamlessly integrate ThirdLight with our proprietary editing software. It has provided us a simple, effective way to share content with our customers and partners. Again, it's done everything we need very well. Secondly, I have to give ThirdLight 5 stars in ease of use because its browser based. We compared the solution to 2 other competitors that offer client-side software, but in the end we found that ThirdLight had done an incredible job of building everything we needed into the browser. Just to be safe, we did purchase the file server module so that we could do some advanced editing in Photoshop, and this has worked brilliantly for us. Finally, in all of the dealings I've had with various software vendors in over 20 years in IT, I've never experienced such thorough and timely support. They answer questions usually within a day, understand when our needs are urgent, and have oftentimes not only helped with the issue at hand but offered proactive guidance on how to avoid same/similar issues in the future. We've offered up feature requests, and have been delighted to see many of them implemented in updates. The support is simply world class.
Response from Third Light
Eric, this is such a generous and kind review, thank you. I am so pleased with how it's working out for you at Historic Images - that is one giant installation! Knowing it is as fast as you hoped now you're over the million assets is exactly what we designed IMS for - in fact, don't worry, it'll be good for tens of millions and beyond!
Our support guys are grateful for your comments. They get very close to the action and I can see this has been a great experience all round - so pleasing to hear!
Good luck to you and thank you again for this wholehearted endorsement of Third Light's design and service culture - it means the world to us.
Michael (Founder of Third Light)
Ease of use