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Zenvia
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI for customer service to sell more and serve better
Table of Contents
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Zenvia - 2026 Pricing, Features, Reviews & Alternatives
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Zenvia overview
What is Zenvia?
Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service.
With WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams.
The solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results.
Additionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction.
Key benefits of using Zenvia
- Conversational journey, be where your customer is: WhatsApp, chatbots, SMS, RCS
- Fast and seamless experience
- Efficient customer journey
- Data monitoring and analytics
Starting price
Alternatives
with better value for money
Pros & Cons
Practicality
Connectivity
Assistance
Zenvia pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.5
Customer support
3.9
Reviews sentiment
What do users say about Zenvia?
Users report Zenvia is easy to use, with an intuitive interface and practical features that simplify communication and daily operations. They appreciate the platform’s centralized environment, quick deployment, and adaptability for various business sizes, though some feel it could be more user-friendly for non-experts and mention occasional slowness or unclear status information.
Reviewers indicate customer support is generally helpful but sometimes slow or difficult to reach, especially for onboarding or technical issues. They find integrations with other tools straightforward and valuable, but note limitations with certain CRMs and wish for broader integration options.
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Who uses Zenvia?
Based on 71 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zenvia's key features
Most critical features, based on insights from Zenvia users:
All Zenvia features
Features rating:
Zenvia awards
Zenvia alternatives
Zenvia
Starting from
No pricing info
JustCall
Starting from
29
Per month
TextP2P
Starting from
21
Per month
Birdeye
Starting from
No pricing info
Zenvia integrations (10)
Top integrations
Zenvia support options
Typical customers
Platforms supported
Support options
Training options
Zenvia FAQs
Zenvia has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Zenvia support?
Zenvia supports the following languages:
Portuguese, Portuguese, Portuguese
Q. Does Zenvia support mobile devices?
Zenvia supports the following devices:
Android, iPad, iPhone
Q. Does Zenvia offer an API?
Yes, Zenvia has an API available for use.
Q. What other apps does Zenvia integrate with?
Zenvia integrates with the following applications:
Omie, Bling, Pagar.me, olist
Q. What level of support does Zenvia offer?
Zenvia offers the following support options:
Chat, Knowledge Base, Email/Help Desk
