DonorPerfect Pricing, Features, Reviews & Alternatives

Pros
There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.

Cons
There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I've used DonorPerfect for over 4 years and it's a great CRM for nonprofits. It's simple to use, but it's still good to have some database knowledge prior to delving in. If you don't have prior experience, their knowledgebase/help center is a great place to start. Would recommend for other nonprofits.

Cons
I prefer to make my own reports rather than use the pre-made reports.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This database is a powerful tool for a fundraiser. The program provides a screen shot of where all of your campaigns and donors are at each log in onto the main page. The use of reports is very versatile and user friendly. Hands down Donor Perfect technical support is the best customer support in the industry. Donor Perfect offers a wide array of topics to expand your knowledge and webinars to continue learning something new or perfect what is known. It allows the user to save reports that are run frequently.

Cons
Updates to software during the year can be a block to navigate until you get used to the changes.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The integration with Constant Contact allows us to see whether a person is opening our emails (and create calculated fields based on their engagement) without having to log into Constant Contact. And we can still take advantage of Const Contact's good reputation, style templates and easy user interface. I like that I can set up monthly donations within our system and the credit card data is stored there (securely). There is a lot of flexibility in what you can do. The downside to this is the more you customize/deviate from the standard "donor only tracking" the less the built in reports will help you.

Cons
You can not find, sort, view and edit a subset of records within the database. We end up exporting most of our reports to excel, which is very counter-intuitive, takes more time and often ends up resulting in a lot more work as people edit the excel spreadsheet which then must be re-imported. The lack of this functionality is causing us to look around at other software. It does not have a good way to manage households: they recommend putting spouses on the same record, and if one is a business owner (whose business gives separately), the business shows up as a duplicate record on many reports and must be manually removed. And I have no idea how they would handle it if you put spouses on separate records (so you could track their volunteer hours separately, for example)! How would their donations show up? How would you make sure they didn't receive duplicate mailings? If you were segmenting your database into 3 chunks (based on giving history), how would you make sure that the two spouses ended up on the same list? The automatic download (from weblink forms) is very primitive--there is not a very functional de-duplication system that allows you to compare the records being added with what is already in the database. So as a result, you are likely to lose data or end up with lots of duplicates. The calculated fields can be very powerful, but they are SO counter-intuitive. They do not allow you to create formulas using if/then terminology without having to create multiple calculated fields that interact with each other...and there is no way to group the calculations together so you can remember what you did. I wish they used standard formula protocol like excel and filemaker do.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Ease of intergration. Ease of showing others how to use, not annual contracts, always access to support via chat (which is awesome btw) and most importantly training videos/webinars that don't require a university degree to understand (which means more people use the system!)

Cons
Things that you don't realize you want, do come at additional cost. Examples are OnlineForms PLUS and Smart Automations. Found out about these from webinars AFTER our purchase. We have started to be really "efficient" with our system and are doing more, which means more additional costs which can add up (so maybe more combined add-on packages could be developed?)

Rating breakdown

Likelihood to recommend: 10/10