DonorPerfect Pricing, Features, Reviews & Alternatives

DonorPerfect

Online Fundraising Software for Nonprofits

4.52/5 (677 reviews)

DonorPerfect overview

What is DonorPerfect?

DonorPerfect provides a complete fundraising and donor management solution to help you reduce your workload and build relationships with your constituents. Discover all you can do with DonorPerfect:

Manage Constituent Contacts and Donor Development
Send Personalized Communications
Track Every Type of Donation
Report & Analyze Results
Manage ALL Information in One Complete Source
Integrate With Best of Breed Products & Services
Collect Donations & Information Online

Pricing

Starting from
$99/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
DonorPerfect screenshotDonorPerfect_Demo_VideoDonorPerfect screenshotDonorPerfect screenshotDonorPerfect screenshotDonorPerfect screenshot

DonorPerfect user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.3
  4.7
Brett O.

DonorPerfect for the Smaller Non-Profit

Used daily for 2+ years
Reviewed 2018-11-06
Review Source: Capterra

I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.

Pros
There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.

Cons
There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.

Response from SofterWare


Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mary O.

Great CRM

Used daily for 2+ years
Reviewed 2021-02-26
Review Source: Software Advice

Great for aiding outreach and cultivating donors.

Pros
I've used DonorPerfect for over 4 years and it's a great CRM for nonprofits. It's simple to use, but it's still good to have some database knowledge prior to delving in. If you don't have prior experience, their knowledgebase/help center is a great place to start. Would recommend for other nonprofits.

Cons
I prefer to make my own reports rather than use the pre-made reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Karen D.

Donor Perfect perfects your reach in Donor Retention

Used weekly for 2+ years
Reviewed 2021-05-04
Review Source: Software Advice

Donor Perfect is the tool to use for knowing your donor database. You can see what donors like what fund and what donors give at specific times of year that are important to them. You can run reports of significant donors, fiscal reports, with very specific items. Each donor page has specific flags to further breakdown criteria for reporting.

Pros
This database is a powerful tool for a fundraiser. The program provides a screen shot of where all of your campaigns and donors are at each log in onto the main page. The use of reports is very versatile and user friendly. Hands down Donor Perfect technical support is the best customer support in the industry. Donor Perfect offers a wide array of topics to expand your knowledge and webinars to continue learning something new or perfect what is known. It allows the user to save reports that are run frequently.

Cons
Updates to software during the year can be a block to navigate until you get used to the changes.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carlyle M.

Frustrated with a few main features.

Reviewed 2016-06-05
Review Source: Software Advice

Pros
The integration with Constant Contact allows us to see whether a person is opening our emails (and create calculated fields based on their engagement) without having to log into Constant Contact. And we can still take advantage of Const Contact's good reputation, style templates and easy user interface. I like that I can set up monthly donations within our system and the credit card data is stored there (securely). There is a lot of flexibility in what you can do. The downside to this is the more you customize/deviate from the standard "donor only tracking" the less the built in reports will help you.

Cons
You can not find, sort, view and edit a subset of records within the database. We end up exporting most of our reports to excel, which is very counter-intuitive, takes more time and often ends up resulting in a lot more work as people edit the excel spreadsheet which then must be re-imported. The lack of this functionality is causing us to look around at other software. It does not have a good way to manage households: they recommend putting spouses on the same record, and if one is a business owner (whose business gives separately), the business shows up as a duplicate record on many reports and must be manually removed. And I have no idea how they would handle it if you put spouses on separate records (so you could track their volunteer hours separately, for example)! How would their donations show up? How would you make sure they didn't receive duplicate mailings? If you were segmenting your database into 3 chunks (based on giving history), how would you make sure that the two spouses ended up on the same list? The automatic download (from weblink forms) is very primitive--there is not a very functional de-duplication system that allows you to compare the records being added with what is already in the database. So as a result, you are likely to lose data or end up with lots of duplicates. The calculated fields can be very powerful, but they are SO counter-intuitive. They do not allow you to create formulas using if/then terminology without having to create multiple calculated fields that interact with each other...and there is no way to group the calculations together so you can remember what you did. I wish they used standard formula protocol like excel and filemaker do.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Serena D.

Time to Pay only for what you need to get started and then grow!

Used daily for 6-12 months
Reviewed 2021-03-03
Review Source: Capterra

I like to share this with those who let me talk about DP experience is. Our previous software was "alright" but it would have cost almost $3k for training (as I was new to the role) and I had to speak the software language. With DP it is easy and intuitive and free training is ALWAYS available via webinars (which were very similar to my in-depth personal training). DP versus other higher-cost versions of donor platforms is what Windows was to DOS. DP is easy to use, learn and navigate - the key to more people using it to have a good system.

Pros
Ease of intergration. Ease of showing others how to use, not annual contracts, always access to support via chat (which is awesome btw) and most importantly training videos/webinars that don't require a university degree to understand (which means more people use the system!)

Cons
Things that you don't realize you want, do come at additional cost. Examples are OnlineForms PLUS and Smart Automations. Found out about these from webinars AFTER our purchase. We have started to be really "efficient" with our system and are doing more, which means more additional costs which can add up (so maybe more combined add-on packages could be developed?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DonorPerfect pricing

Starting from
$99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Lite $99/month
Express $179/month
Essentials $299/month
Premier $499/month
Enterprise $799/Month

No setup fees. Unlimited users. Constant Contact Email and integrated online donation forms included in Express and above.

DonorPerfect features

API
Activity Dashboard
Alerts/Notifications
Campaign Management
Contact Database
Contact Management
Data Import/Export
Donor Management
Electronic Payments
Event Management
Membership Management
Mobile Access
Mobile Giving
Online Giving
Payment Processing
Pledge Management
Receipt Management
Reporting & Statistics
Third Party Integrations
Volunteer Management

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for DonorPerfect

Benefits

Flexible Fundraising Constituent Relationship Management (CRM):

One centralized database so everyone works with the same, up-to-date data
Track and manage unlimited donor and prospect records
User-defined fields and screens to match your unique needs
Comprehensive membership and volunteer management
Integration with Microsoft Office, wealth screening and other third party vendors
Powerful linking, cross-references and relational data
Secure, controlled access to data
Modify virtually any standard report, or create your own unique reports from scratch.

Fundraising Management Software:

Can manage unlimited data in one easily customized database.
Contains sophisticated reporting & analysis helps identify the source of your next big gift.
Allows for easy merges of donor data into customized thank-you letters, e-mails and direct mail.
Improves pledge entry and the recognition and management of gifts and pledges.
Also quickly generate reports on grants, campaigns, and events.

Powerful Donor Reporting and Analysis
Manage Targeted Fundraising Efforts
Comprehensive Donation Management Software