Keela Pricing, Features, Reviews and Alternatives

I recently started using Keela to organize and communicate with all my contacts about a new project. Keela has turned out to be an effective way to build a contact list and put together an effective campaign. We are also using it to send out email updates, which is particularly helpful. The site is intuitive and easy to use, even for a non-techy person like me.

The only thing I think they can improve is the back and forth functionality when I am in email composition made. I found I had to constantly go out of e-blast and go back in, which just slowed me down. I am hoping that the analytics will be helpful after a few times sending out communications.

Hi there! We're very pleased to hear that Keela has been an effective way for you to run campaigns for your Organization - what a boon! And it's so heart warming to know that you find the system to be intuitive :) Everyone should be able to get the benefits of Keela, regardless of their technical-know-how! I definitely hear what you're saying about E-blasts - guess what! We have some really exciting new features coming to our email builders soon... you can subscribe to updates by voting for the feature in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-8) We think you'll love them! Thank you so much.

The price point is REALLY amazing for very small, young charities. For the functionality, Keela offers huge bang for our buck. My charity Board love that Keela are specifically aiming to help small charities like our grow our capacity. Switching to Keela has allowed me (the ED and sole staff member) to streamline our work flows and automate a bunch of things (like tax receipts and donor thank yous!) that were taking up a lot of my time.

One thing that bugs me a lot is when someone uses the contact form that is embedded into our website I seem to need to click through several layers in Keela to actually get to their message (notifications > contact > interactions > contact form > message). It'd be amazing if somehow those messages were easier to access - it took me a few goes to figure out that I need to look up "interactions" for a contact, and not "emails".

Hi Elisabeth, thanks so much for taking the time to write such a detailed review for Keela! We are so warmed that you consider us part of your team. We definitely love helping out our customers and consider them part of the Keela family as well :) I've passed on your feedback to our team regarding the form responses and interactions vs emails. We are currently working on some improvements, so hopefully, these items will be included in a release soon!

Good for donor management, however, I don't use it for that purposes because I'm the accountant, not the fundraising manager.

We were hoping to integrate donations in Keela with Quickbooks donations revenue, but the automatic integration created a unique customer in Quickbooks for every donation (with a long string of non-sensical text as the unique identifier), which doesn't help, since we just want all donations from a single donor under that single 'customer' in Quickbooks. Also, multiple donations are often combined...

Read more

Hi Niki, thanks so much for your review! I wanted to address some of your concerns. With the new QB integration in 2.0, a new customer should not be created for each transaction. If you are still experiencing this in 2.0, please reach out to support@keela.com so we can look into this. As for lumping donations into one transaction, this is something that has been brought to our attention and we...

Read more

The intuitiveness and ease of use, along with the broad versatility, are the main aspects that I like the most. It has made our CRM tasks so much easier to perform and track.

I don't really have any complaints. There are a couple more features I'd like to eventually see (like mobile access or some smoother integrations.)

Howdy Matthew! Firstly, thank you for taking the time to share your thoughts on Keela. We're very grateful! We are chuffed to hear that you find the system easy and intuitive - #goals! We're very excited for mobile access too... coming soon! Thank you, again.

Keela's interface is easy to use and intuitive. The Help articles are easily searchable and clear and if you're still stuck the customer support is the best I've experienced from any software provider. Keela has made managing donor data a breeze and I can easily segment donors with the tag feature. The reporting function in Keela 2.0 seem greatly improved from 1.0. Donation forms are easily created, customized and embedded on our website.

There were a few things I didn't like in Keela 1.0 (the reporting function, custom columns to view certain bulk contact info at a glance, monthly donation only form) but as far as I an tell so far they've all be fixed in Keela 2.0.

Hi David, Thank you so much for taking the time to review Keela. It is awesome to hear you are enjoying Keela 2.0 a much as we are. You have been awesome to work with, we've appreciated you reaching out to our Success Team with your desire to learn and curiosity. We look forward to continuing to work alongside Environmental Youth Alliance. If you have any additional feedback, or questions come up in navigating our new system, you know where to find us :) All the best, Keela's Succes Team