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Keela
5
139
4
147
3
21
2
3
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Fundraising CRM that unifies fundraising and donor comms.
Table of Contents
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Keela - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Keela overview
Based on 314 verified user reviews
What is Keela?
Keela is a nonprofit CRM solution offering key features such as donor management and contact management, among others.
Who uses Keela?
By industry, Keela reviewers are most commonly professionals in non-profit organization management (58%). The most frequent use case for Keela cited by reviewers is fundraising & donor management (59%).
What do users say about Keela pricing?
Most reviewers indicate Keela delivers strong value for money, especially for small non-profits, and they appreciate the affordable, transparent pricing. Some users say costs rise with more contacts, making it expensive for growing organizations.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Nonprofit Use
Streamlined user experience
Enhanced team connectivity
Data Import and Export
Customizable Forms
Security and Access Control
Keela’s user interface
Keela review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.0
Ease of use
4.3
Customer support
4.5
Reviews sentiment
What do users say about Keela?
Users say Keela streamlines donor management, centralizes data, and simplifies communications, making it easier to track donations, manage contacts, and run reports. They find it especially valuable for small to mid-sized nonprofits, citing its affordability, nonprofit-focused features, and ability to consolidate multiple tools into one platform. They appreciate the intuitive interface and collaborative capabilities for teams.
Reviewers report that customer support is responsive and receptive to feedback, though some experience delays or wish for live help. They note a learning curve, desire more advanced features, and mention occasional issues with integrations and email campaign customization.
Select to learn more
Who uses Keela?
Based on 314 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Keela's key features
Most critical features, based on insights from Keela users:
All Keela features
Features rating:
Keela alternatives
Keela
Starting from
160
Per month
DonorSnap
Starting from
50
Per month
DonorPerfect
Starting from
119
Per month
Blackbaud Raiser's Edge NXT
Starting from
No pricing info
Keela pricing
Pricing plans
Pricing details:
Custom Pricing For More Than 10,000 Contacts
No pricing info
Features included:
- Unlimited Online Training
- Donor & Volunteer Management
- Email Marketing
- Unlimited Email Support
- Reporting & Analytics
- No Transaction Fees
- Membership Management
- Project Management
- CRM
- Automatic Receipts
- Integrations
- Unlimited Number Of Emails
- Unlimited Email Templates
- Grant Management
- Unlimited Donation Forms
- Compliant Tax Receipts (IRS/CRA/ACNC Compliant)
- Anti-Spam Compliance
- Automation
User opinions about Keela price and value
Value for money rating:
To see what individual users think of Keela's price and value, check out the review snippets below.
Rushna M.
Donor Care Lead
Arunmurugan S.
Project Manager
Keela integrations (11)
Integrations rated by users
We looked at 314 user reviews to identify which products are mentioned as Keela integrations and how users feel about them.
Integration rating: 4.8 (14)
Integration rating: 4.4 (11)
“Permite hacer cobros internacionales sin embargo me ha pasado dos veces desde que uso Sabionet que la cuenta se bloquea y es un rollo desbloquearla cuando eso pasa, me deja sin usar mi dinero por días pero siempre se ha podido desbloquear”
Dulce D.
Creación de contenido
Integration rating: 3.8 (8)
Integration rating: 3.8 (8)
“This creates our website and our campaign faces.”
Nancy N.
Vice President of Program and Administration
Integration rating: 3.3 (8)
“I just started using it, but I'm confident it will be very useful, especially when using OnePage CRM with Marketing processes”
Ana M.
Director
Integration rating: 4.3 (6)
“facile et visibilité sur les réseaux tiktok linked in,”
FLORENCE D.
fondatrice
Keela customer support
What do users say about Keela customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Keela customer support.
The majority of users highlight Keela's customer support as responsive, helpful, and quick to address questions or issues.
A significant portion of users appreciate that support staff are knowledgeable, friendly, and build ongoing relationships with clients.
Frequently reported by users, Keela's team listens to feedback and implements changes, making users feel valued and heard.
Broad user base finds the self-help resources clear and comprehensive, with support available when further assistance is needed.
Support options
Training options
To see what individual users say about Keela's customer support, check out the review snippets below.
“Most importantly, Keela’s customer support is exceptional -the team is responsive, helpful, and genuinely supportive whenever we need assistance.”
Jacquie R.
CEO
“The customer support is outstanding which is valuable because there are so many features.”
Catherine C.
Events and Chapter Communications
“Our organisation is understanding and patient, so it is the lack of any communication with ongoing requests that frustrates us, as we have no idea what to expect.”
Roz R.
CEO
Keela FAQs
Keela has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Keela used for?
Keela is a cloud-based fundraising CRM designed to help nonprofit organizations manage donors and contacts, receive donations online, and foster deep donor relationships. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device. Keela provides users with an intuitive platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks. Keela’s CRM system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as the date of the last contact, the amount of the last donation, and the total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts. Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.
Q. Does Keela support mobile devices?
Keela supports the following devices:
Android, iPhone, iPad
Q. What level of support does Keela offer?
Keela offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support
