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Fundraising CRM that unifies fundraising and donor comms.
Keela is a cloud-based fundraising CRM designed to help small-to-medium-sized nonprofit organizations manage donors and contacts, receive donations online, and foster deep donor relationships. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.4
/5
216
Starting from
125
Per month
Flat Rate
Value for money contenders
Functionality
3.9
/5
216
Total features
53
5 categories
Functionality contenders
Overall Rating
4.3
/5
216
Positive reviews
87
107
18
3
1
Overall rating contenders
Douglas L.
President
Nonprofit Organization Management, 201-500 employees
Review source
Transcript
Doug L.: Hi, my name is Doug. I'm president of a nonprofit, and I would give Keela five out of five....
Leigh S.
Verified reviewer
Used daily for 1-2 years
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I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.
The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.
Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM
Laura W.
Nonprofit Organization Management, 1-10 employees
Used daily for 6-12 months
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Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance.
As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well!
There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported.
Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you!
Rafael D.
Philanthropy, 51-200 employees
Used daily for 6-12 months
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It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.
Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.
The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.
Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team. We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :)
Briana J.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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I like that this can be customized to serve as a donor management system that also allows you to fully communicate and have forms, all in one platform.
They are certain pieces I wish were more customizable and user friendly.
Douglas L.
Nonprofit Organization Management, 201-500 employees
Used daily for less than 6 months
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I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software. But the truth is - it's the best we could find. And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN! And they aren't afraid to admit that something needs to change. For example, see above when I mentioned the problem with state abbreviations....
Keela's pricing structure was straightforward and fair. They didn't charge "by the user," like some vendors do. Yes, there's a sliding scale based on the range of contacts, but for our org, the scale seemed fair. We had tried numerous (I forget how many) products previously. I'm ashamed to admit we rarely stayed with one product longer than a year. DonorPerfect. CiviCRM. Salesforce. Blackbaud. Bloomerang....
I need a bigger box. (haha) I didn't like the way they seemed to want to hide certain fields from me - like, they were afraid it would make the software seem too complex. The reporting module seemed sooooo basic. I just wanted them to give me a "field picker" for every field and let me choose exactly which fields I wanted. Instead, someone in their product development team had apparently decided which...
Doug! We've said it before and we'll say it again - thank you from the bottom of our hearts for your enthusiasm, your passion and most of all your willingness to work with us to make the system better. Keela is on a rocket journey to the moon and we're so glad to have you onboard! Thanks always, the Keela Customer Care team (and every single team member t Keela if I'm being honest - we are all BIG fans!)
Q. What type of pricing plans does Keela offer?
Keela has the following pricing plans:
Starting from: $125.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Keela?
Keela has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Keela support?
Keela supports the following languages:
English
Q. Does Keela support mobile devices?
Keela supports the following devices:
Android, iPad, iPhone
Q. Does Keela offer an API?
No, Keela does not have an API available.
Q. What other apps does Keela integrate with?
Keela integrates with the following applications:
PayPal, Gmail, Stripe, Eventbrite, Quickbooks Online, Mailchimp, Xero
Q. What level of support does Keela offer?
Keela offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support