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Keela Pricing, Features, Reviews and Alternatives

Keela product overview

What is Keela?

Keela is a cloud-based nonprofit management software designed to help small nonprofit organizations manage donors and contacts, receive donations online, send email marketing and manage projects. All through a centralized dashboard, inbox and CRM system. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.

Key benefits of using Keela

  • Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same platform.

  • The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages.

  • Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity.

  • Users can collect donations securely as well as issue receipts and thank you notes to donors automatically.

  • Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    Documentation
    Videos
    Webinars

    Keela pricing information

    Value for money

    4.4

    /5

    212

    Starting from

    $

    49

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Keela features

    Functionality

    3.9

    /5

    212
    Total Features46 5 categories

    Most valued features by users

    Event Management
    Volunteer Management
    Reporting & Statistics
    Pledge Management
    Donor Management
    Online Giving
    Campaign Management
    Mobile Access

    Functionality contenders

    Keela users reviews

    Overall rating

    4.3

    /5

    212

    Positive reviews

    90%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.27/10
    Rating distribution

    5

    4

    3

    2

    1

    85

    105

    18

    3

    1

    Pros
    We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.

    CR

    Christopher R.

    An amazing product with great customer support always willing to help. Cannot recommend this enough as it has provided an overall great user experience.

    ML

    Madeleine L.

    And the Contact Insights feature that identifies a donor's gift potential and suggests a gift range is simply brilliant.

    DC

    Doug C.

    Cons
    This is hard to say, because I am sure that anything I am struggling with is user error, and not likely the software.

    BN

    Barbara N.

    The worst I have every experience with software company's.

    JP

    Jessica P.

    And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN. And they aren't afraid to admit that something needs to change.

    DL

    Douglas L.

    Overall rating contenders

    Overall Rating

    Keela "Thinks" Like We "Think"

    Reviewed 8 months ago

    Transcript

    Doug L.: Hi, my name is Doug. I'm president of a nonprofit, and I would give Keela five out of five....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

    Reviewed 4 years ago
    Pros

    I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

    Cons

    The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

    Vendor response

    Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Keela "Thinks" Like We "Think"

    Reviewed 9 months ago

    I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software. But the truth is - it's the best we could find. And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN! And they aren't afraid to admit that something needs to change. For example, see above when I mentioned the problem with state abbreviations....

    Pros

    Keela's pricing structure was straightforward and fair. They didn't charge "by the user," like some vendors do. Yes, there's a sliding scale based on the range of contacts, but for our org, the scale seemed fair. We had tried numerous (I forget how many) products previously. I'm ashamed to admit we rarely stayed with one product longer than a year. DonorPerfect. CiviCRM. Salesforce. Blackbaud. Bloomerang....

    Cons

    I need a bigger box. (haha) I didn't like the way they seemed to want to hide certain fields from me - like, they were afraid it would make the software seem too complex. The reporting module seemed sooooo basic. I just wanted them to give me a "field picker" for every field and let me choose exactly which fields I wanted. Instead, someone in their product development team had apparently decided which...

    Vendor response

    Doug! We've said it before and we'll say it again - thank you from the bottom of our hearts for your enthusiasm, your passion and most of all your willingness to work with us to make the system better. Keela is on a rocket journey to the moon and we're so glad to have you onboard! Thanks always, the Keela Customer Care team (and every single team member t Keela if I'm being honest - we are all BIG fans!)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use!

    Reviewed 2 months ago

    Keela has been easy to set-up, use, and teach to our team. Their customer service has also been excellent and easy to communicate with.

    Pros

    I like that this software doesn't seem to overwhelm you with features and 'bells and whistles.' It does everything we need it to do, in a simple and digestible way.

    Cons

    It recently underwent an upgrade to Keela 2.0. I liked the dashboard / format of the previous version better but it still works the same so I will adapt!

    Vendor response

    Hiya Kayla Jo! Wow, 10/10 - thank you so much. This had absolutely made our day - especially the part about excellent and easy customer service. Our Customer Care team work so hard to provide this and we're so pleased to hear that it shines through. The upgrade to 2.0 was quite an odyssey - Thanks so much for sticking with us! It's folks like you that made it possible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    A reasanably good software, with usability downfalls

    Reviewed 7 months ago

    It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

    Pros

    Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

    Cons

    The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

    Vendor response

    Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team. We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very happy with our experience!

    Reviewed 3 months ago

    Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance.

    Pros

    As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well!

    Cons

    There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported.

    Vendor response

    Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you!

    Keela FAQs and common questions

    Keela has the following pricing plans:
    Starting from: $49.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Keela has the following typical customers:
    Freelancers, Non Profit, Small Business


    Keela supports the following languages:
    English


    No, Keela does not have an API available.


    Keela integrates with the following applications:
    PayPal, Gmail, Stripe, Eventbrite, QuickBooks Online, Mailchimp, Xero


    Keela offers the following support options:
    Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support

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