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Keela Logo
Keela
4.3
(237)

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Fundraising CRM that unifies fundraising and donor comms.

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(7)

Keela Pricing, Features, Reviews and Alternatives

Keela product overview

Price starts from

99

Per month

Flat Rate

What is Keela?

Keela is a cloud-based fundraising CRM designed to help nonprofit organizations manage donors and contacts, receive donations online, and foster deep donor relationships. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.

Key benefits of using Keela

  • Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same platform.

  • The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages.

  • Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity.

  • Users can collect donations securely as well as issue receipts and thank you notes to donors automatically.

  • Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    Documentation
    Videos
    Webinars

    Keela pricing information

    Value for money

    4.4

    /5

    237

    Starting from

    99

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Keela features

    Functionality

    3.9

    /5

    237

    Total features

    62

    5 categories

    Most valued features by users

    Reporting & Statistics
    Event Management
    Membership Management
    Activity Dashboard
    Mobile Access
    Donor Management
    Alerts/Notifications
    Customizable Reports

    Functionality contenders

    Keela users reviews

    Overall Rating

    4.3

    /5

    237

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.36/10
    Rating distribution

    5

    4

    3

    2

    1

    101

    113

    18

    3

    2

    Pros
    An amazing product with great customer support always willing to help. Cannot recommend this enough as it has provided an overall great user experience.
    We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.
    Keela is a mid-range platform that is relatively easy to use, with many useful features and a commitment to continuous improvement that is second-to-none.
    Cons
    This is hard to say, because I am sure that anything I am struggling with is user error, and not likely the software.
    The worst I have every experience with software company's.
    And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN. And they aren't afraid to admit that something needs to change.

    Overall rating contenders

    DL
    AvatarImg

    Douglas L.

    President

    Nonprofit Organization Management, 201-500 employees

    Review source

    Overall Rating

    Keela "Thinks" Like We "Think"

    Reviewed 3 years ago

    Transcript

    Doug L.: Hi, my name is Doug. I'm president of a nonprofit, and I would give Keela five out of five....

    AR
    AvatarImg

    Verified reviewer

    Nonprofit Organization Management, 1-10 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Making Connetions Easy

    Reviewed 5 years ago

    As a new user, my experience with Keela is very good and I look forward to using the software on a regular basis.

    Pros

    I recently started using Keela to organize and communicate with all my contacts about a new project. Keela has turned out to be an effective way to build a contact list and put together an effective campaign. We are also using it to send out email updates, which is particularly helpful. The site is intuitive and easy to use, even for a non-techy person like me.

    Cons

    The only thing I think they can improve is the back and forth functionality when I am in email composition made. I found I had to constantly go out of e-blast and go back in, which just slowed me down. I am hoping that the analytics will be helpful after a few times sending out communications.

    Vendor response

    Hi there! We're very pleased to hear that Keela has been an effective way for you to run campaigns for your Organization - what a boon! And it's so heart warming to know that you find the system to be intuitive :) Everyone should be able to get the benefits of Keela, regardless of their technical-know-how! I definitely hear what you're saying about E-blasts - guess what! We have some really exciting new features coming to our email builders soon... you can subscribe to updates by voting for the feature in our Ideas Portal here (https://keela.ideas.aha.io/ideas/KEE-I-8) We think you'll love them! Thank you so much.

    EO
    AvatarImg

    Elisabeth O.

    Education Management, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Review for small charity with staff of one looking to grow our capacity

    Reviewed 4 years ago

    Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the company stands for. There's a warmth and personal approach that helps me feel confident that the Keela team are in my corner. Since I'm the only staff member for my charity, I can't overstate the importance of feeling like Keela are an extended part of my charity team - you help me feel supported and less alone. Thank you! (Also love the annual capacity conference - please keep it coming!!)

    Pros

    The price point is REALLY amazing for very small, young charities. For the functionality, Keela offers huge bang for our buck. My charity Board love that Keela are specifically aiming to help small charities like our grow our capacity. Switching to Keela has allowed me (the ED and sole staff member) to streamline our work flows and automate a bunch of things (like tax receipts and donor thank yous!) that were taking up a lot of my time.

    Cons

    One thing that bugs me a lot is when someone uses the contact form that is embedded into our website I seem to need to click through several layers in Keela to actually get to their message (notifications > contact > interactions > contact form > message). It'd be amazing if somehow those messages were easier to access - it took me a few goes to figure out that I need to look up "interactions" for a contact, and not "emails".

    Vendor response

    Hi Elisabeth, thanks so much for taking the time to write such a detailed review for Keela! We are so warmed that you consider us part of your team. We definitely love helping out our customers and consider them part of the Keela family as well :) I've passed on your feedback to our team regarding the form responses and interactions vs emails. We are currently working on some improvements, so hopefully, these items will be included in a release soon!

    NW
    AvatarImg

    Niki W.

    Nonprofit Organization Management, 11-50 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    poor integration with Quickbooks

    Reviewed 3 years ago

    Disappointing, speaking from the perspective of the charity's accountant.

    Pros

    Good for donor management, however, I don't use it for that purposes because I'm the accountant, not the fundraising manager.

    Cons

    We were hoping to integrate donations in Keela with Quickbooks donations revenue, but the automatic integration created a unique customer in Quickbooks for every donation (with a long string of non-sensical text as the unique identifier), which doesn't help, since we just want all donations from a single donor under that single 'customer' in Quickbooks. Also, multiple donations are often combined...

    Vendor response

    Hi Niki, thanks so much for your review! I wanted to address some of your concerns. With the new QB integration in 2.0, a new customer should not be created for each transaction. If you are still experiencing this in 2.0, please reach out to support@keela.com so we can look into this. As for lumping donations into one transaction, this is something that has been brought to our attention and we...

    MH
    AvatarImg

    Matthew H.

    Nonprofit Organization Management, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Small Nonprofit Review

    Reviewed 4 years ago

    Prior to Keela, we were using multiple tools for CRM, donations, and communication. Keela has simplified this and has made my job much easier.

    Pros

    The intuitiveness and ease of use, along with the broad versatility, are the main aspects that I like the most. It has made our CRM tasks so much easier to perform and track.

    Cons

    I don't really have any complaints. There are a couple more features I'd like to eventually see (like mobile access or some smoother integrations.)

    Vendor response

    Howdy Matthew! Firstly, thank you for taking the time to share your thoughts on Keela. We're very grateful! We are chuffed to hear that you find the system easy and intuitive - #goals! We're very excited for mobile access too... coming soon! Thank you, again.

    DP
    AvatarImg

    David P.

    Nonprofit Organization Management, 1-10 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Very happy with our nonprofit's first CRM

    Reviewed 3 years ago

    I've only had positive experiences with Keela; the staff are all super helpful, they truly listen to customer feedback and make changes accordingly which is what's made Keela 2.0 more or less perfect for our small non-profit.

    Pros

    Keela's interface is easy to use and intuitive. The Help articles are easily searchable and clear and if you're still stuck the customer support is the best I've experienced from any software provider. Keela has made managing donor data a breeze and I can easily segment donors with the tag feature. The reporting function in Keela 2.0 seem greatly improved from 1.0. Donation forms are easily created, customized and embedded on our website.

    Cons

    There were a few things I didn't like in Keela 1.0 (the reporting function, custom columns to view certain bulk contact info at a glance, monthly donation only form) but as far as I an tell so far they've all be fixed in Keela 2.0.

    Vendor response

    Hi David, Thank you so much for taking the time to review Keela. It is awesome to hear you are enjoying Keela 2.0 a much as we are. You have been awesome to work with, we've appreciated you reaching out to our Success Team with your desire to learn and curiosity. We look forward to continuing to work alongside Environmental Youth Alliance. If you have any additional feedback, or questions come up in navigating our new system, you know where to find us :) All the best, Keela's Succes Team

    Keela FAQs

    Q. What type of pricing plans does Keela offer?

    Keela has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Keela?

    Keela has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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    Q. What languages does Keela support?

    Keela supports the following languages:
    English

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    Q. Does Keela support mobile devices?

    Keela supports the following devices:
    Android, iPad, iPhone

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    Q. Does Keela offer an API?

    No, Keela does not have an API available.

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    Q. What other apps does Keela integrate with?

    Keela integrates with the following applications:
    PayPal, Zapier, Gmail, Stripe, Eventbrite, Quickbooks Online, Mailchimp, Xero, BitPay

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    Q. What level of support does Keela offer?

    Keela offers the following support options:
    Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support

    See alternatives

    Related categories