Fluxx Grantmaker Reviews

There are so many options to customize features and functionality to meet the unique needs of your specific organization.

Limited training seats were available with the implementation package, and purchasing additional training seats is a bit expensive. Due to the level of customization the trainings did not always meet the needs of our organization. It would also be helpful to have access to training manuals versus the videos and limited slides that can be downloaded for reference.

What I like most about Fluxx is that changes to the live process or forms can be made on-the-fly. This is very helpful for us as a new foundation still iterating on really everything to do with our grantmaking cycle. Another thing I like is that the company really does listen to its user community, incorporating our ideas into their updates.

What I like least aboutFluxx is that it's capability is deep, but there isn't a good way to tap into all that is available. When we set up the system, the implementation folks map the Fluxx system to your current process without really sharing what is available/possible. So now that we are changing our processes, there could be features that we could use but we don't even know what is available. Also, there is a lot that can be done with liquid code, but if you aren't fluent in liquid, there really aren't any resources to help except for other users who are busy with their own jobs.

Dear Marci, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx is a powerful tool that can grow with you, wherever that growth takes you. Your customer support team is here to guide you through the changes you should make to your system to best support your latest needs. Please contact them for help!

That it's cloud based, and helped our organization modernize.

The service, hands down. It takes days and weeks sometimes for tickets to be responded to. We've had tickets open for years that impact the usability and administration of the system. Tickets sent to engineering get lost in the void so much that its a common jest among the Fluxx user communities. I often have to reach a point of frustration where I am emailing our Fluxx representative before movement is made. And still, most often the response is that 'its with engineering'.

Dear Ryan. Thank you for your feedback and for being a valued member of the Fluxx community. Our customer success team is aware of your concerns and will reach out to you shortly. We take pride in our customer service that other Fluxx users praise and want to find a path to resolution with you.

Fluxx is incredibly customizable. We were able to build and implement grant processes that reflect our values and the desired relationship we want to create with grantees and applicants, rather than needing to create workarounds based on an out-of-the-box or one-size-fits-all system. The connected data structure mirrors the relationship-oriented way we work and makes it very easy for members of our staff to move through the network of grantees and applications. Complex reporting tools are available and there are many features and integrations to experiment with and refine our processes so it can improve from year to year. Additionally, there is a strong Fluxx community to rely on with questions about those features or ways of maximizing the impact of Fluxx.

Shifting from an out-of-the-box GMS to Fluxx meant that we weren't prepared for the amount of work it would be to set up, build, and maintain Fluxx. Some back end tools like document and email templates require strong knowledge of liquid code. Staff members who are not fluent in Fluxx can't design their own reports, for example, because of how complex reporting in Fluxx is (the knowledge of backend...

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Dear Kimberleigh, thank you for your feedback and for being a valued member of the Fluxx community. Please note that your customer success team is here to help you get all the value from your Fluxx GMS. They will guide you through steps you can take to adjust your configuration to your current needs that will change regularly. It actually one of the benefits of Fluxx: your system can grow with you, wherever that growth takes you.

This product is very flexible and offer a lot of opportunities to custome it if you have the skills and time for it

There is a steep learning curve. In addition, it is sometime necessary to re-adjust some settings after an product update release, which might be frustrating

Dear Maheva, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. If you have any issue, please contact your customer success manager to find a path to resolution.

Consistent performance, good uptime, simple data visualization and organization.

Complex upgrades, inconsistent customer support and engagement, overly complex in some areas.

Dear Adam, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. Please contact your customer success manager to explore ways other Fluxx users are leveraging to make their grantmaking easier.

The design, online access, easy configuration, user friendly, integration, emails alerts,

reporting option, document edition and management

Dear Facoumba, thank you for your feedback and for being a valued member of the Fluxx community. We are constantly adding new features and capabilities to address the most pressing needs our user community surfaces and are confident your concerns will be met in the near future. If you have any issue, please contact your customer success manager to find a path to resolution.

The positive experience started from the beginning: the onboarding process. The onboarding team helped guide us through organising all the exported data from our old system and mapping it into the new structure. I learned that there is no "default" setup - everything was set up from scratch to match our desired workflow and existing data. As we have grown and needed to make changes to our grants programmes,...

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From the beginning I realised "there is no manual". Yes, there is documentation within the help-desk system and this is growing over time, but it tends to be task-based rather than actually describing the interface and what everything does. Support is sketchy at times. There is often better information and help from the rest of the global community than from the Helpdesk; over time, too many of my...

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Dear Stephen, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need.

- Support from Fluxx team ----They are very responsive when submitting support tickets. A member of Fluxx support team usually responds within the hour. - Easy to make changes to forms, workflow and landing page - adaptability of software and converting data easily into an excel sheet - Filtering of Cards. We have multiple cycles of grants occurring at all times. I can easily filter which...

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-Card re-load times are occasionally slow, but I have never had a problem with the site crashing.

Fluxx Grantmaker is a feature-rich, "one-stop shop" platform for grant-making organizations. It gives organizations the ability to store, organize, and retrieve critical data pertaining to applicants, grant requests, awards, due diligence, compliance, payments, and much more. The system has seemingly unlimited features that enhance the organizations' ability to organize and leverage data. If you want a feature, Fluxx almost definitely has it or can provide a workaround to get it.

The number of features and scale of the platform are the primary challenges of using the system. The sheer number of settings and options almost necessitates an organization assign or develop an in-house expert who can maintain the system.

Relatively easy for applicants, grantees and internal staff to learn. It has tremendously our process of creating allocation letters. Good filtering ability and good searching ability.

I had few complaints as staff user, but now that I am on the team that deals with Fluxx my largest complaints are with customer service and customer support. We've had support tickets open for two years and counting. We are optimistic that the support process will change but for now it seems that there is a language barrier with the reviews, along with the issue of the time it takes for resolution....

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Dear Kelilah, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. Please contact your customer success manager to find a path to meet your needs.

Both grantees and staff find Fluxx easy to use and it is quick to learn. Grantees particularly like that several Trusts in New Zealand use Fluxx so they are familiar with the system and how to use it. Staff like that we can see applications while they are still in draft. When a grantee gets stuck we can see where they are struggling with their application, and help them through it. The system has very few outages and the 'Fluxx community' is a great resource for trouble shooting.

Some of the non-configurable fields and forms are not overly intuitive for grantees or staff. The log in screen is a good example. The existing users signing in on the left of the screen, and the instructions for new users on the right is a good example. New users often attempt to make up a username and password rather than read the instructions on the right. This layout can not currently be changed. Where multiple select dropdown lists are used the data export is not in a format that enables easy reporting. This makes reporting and impact measurement a little cumbersome.

Dear Nita. Thank you for your feedback and for being a valued member of the Fluxx community. We will share your insight with our product team.

As the admin user of Fluxx, I like all the customization features of Fluxx that allows us to create a grant application that perfectly matches what we want to collect. The ability to customize applications and reports as an admin user is great, and I like the independence of using the system without needing technical support from Fluxx. The same goes for troubleshooting issues - the admin panel is overall easy to understand after you have been trained and used it for a bit.

The reporting features or methods of measuring impact data are not as strong as I would like. In order to learn more about our grants, we have to either do an excel export manually or create an AdHoc report to show data. AdHoc reports are a bit tricky to set up, and still end up in an excel format instead of a summary card on Fluxx. I would like a better way to report on grants, and share reports or impact data with leadership at my organization. Fluxx is also not easy for all to understand if users are not tech-savvy. It might benefit from working through some kinks and being a little more user friendly on the grantee side.

Dear Faye, thank you for being a valuable member of the Fluxx community. You will be pleased. to know that we are rolling out a brand new reporting and analytics capability soon. We will make sure to connect with you and get your feedback!

Fluxx has a great process for working with you to build a grants management system that reflects your grantmaking culture while connecting you to the power of its software and effective practices in the field. The underlying architecture is fast, reliable and secure, and training (from grantseeker to reviewer to program team to hard core admin) is an easy path. They are great listeners, and demonstrate...

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Fluxx is growing fast and on the way to ramping up its support and implementation teams to meet a dramatic increase in demand. Until they catch up, the out-of-the-box training materials and knowledgebase can reflect outdated material. This is further exacerbated by the fact Fluxx often turns on a dime (yay), improving features before full documentation is updated (uh-oh). Luckily, their user community is filling in the gaps as is a new program of quick training webinars.

Hi Suki, Thank you so much for your thoughtful review. We are so happy to hear that Fluxx has exceeded your expectations by simplifying your grantmaking workflow and that you recognize that we truly listen to our client's feedback and thoughts as we continue to improve our product. You will be happy to know that a major area of focus for us in 2016 has been on increasing training, communications, and product documentation. We continue to add to our Knowledge Base where we now have over 250 articles and have expanded our Support and Training teams. Keep an eye out for more product and training resources in the very near future and let us know how else we can better support you as a customer! Best, Pej Azarm, VP of Client Services

1. The Fluxx community (truly the best and most supportive group of users I've ever experienced from a software platform) 2. anytime/anywhere/any device access (with great iOS and soon Android app) 3. regular updates and upgrades included in monthly fees that add features you actually want and need 4. good customer support with people that get to know you and your software instance 5. great conference...

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1. Would like to see the development of integration into a board book platform or an integrated board book feature. No one has done this, it would be revolutionary. 2. So many new and useful features, sometimes it is hard to keep up. 3. Not much else, we are very pleased with this change

As an end user, it's easy to make way through the system and see/do what you need to do.

Reporting is tedious, hard to get the data (or even find the data -- backend name and knowing all the right parameters) that you want. Having so much of the information available it s challenge bc it's overwhelming. Data manipulation/filtering is not easy. A novice user can't easily create a report, so there's a dependency on others to do it for them. Also feel like I need to really learn liquid language to make effective administrative changes. Would be nice to have more end user friendly ways for administrative maintenance.

Hi Cynthia, Thank you for your review! We are so grateful that you trust Fluxx and are part of the Fluxx community. Please note that we are going through an overhaul of the reporting and analytics capabilities this year, I am sure they will meet and even exceed your expectations! As far as using code, virtually any change is doable without it. Please turn to the customer success team or the Fluxx community to get help on how to make administrative changes!

- Cloud-based system with GREAT mobile app to access the information you need anywhere, at any time - Super intuitive for our staff, even those who aren't tech-savvy, and ANY tech-savvy person can be an admin - Easy to learn for admin, workflows are easy to set up, great automatic email settings (ESPECIALLY compared to a program like Salesforce) - All of the forms are extremely customizable - Connected...

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- There is no way to bulk import data on your own :(

Fluxx is highly customizable, and has the ability to connect to third party platforms through api's. The native workflow in Fluxx helps the grantmaking process move through the grant cycle, keeping people informed and ultimately supporting decision-making and money into the hands of nonprofits in a timely manner.

Reporting could be improved; it's overly complicated to set up reports. Customer service could also be more responsive -- there are times when a ticket is submitted and follow-up is less than timely.

Dear Jonathan, thank you for your feedback and for being a valued member of the Fluxx community. We are hearing your concerns and are thriving to constantly improve our processes to get you the support you need. We continuously release new features and capabilities, please stay tuned for updates on reporting and analytics coming soon! If you have any issue, please contact your customer success manager to find a path to resolution.

The functionality of the software is huge.

Fluxx takes an inordinate amount of training to grasp its full functionality. The system is complex and I have not found it to be intuitive, as evidenced by the multitude of basic questions exchanged in Fluxx Users' General Digest weekly email. Most of the higher functionality of the system requires quasi programming knowledge and small errors can result in huge disruptions to the system. As a result,...

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Dear Veronique, thank you for your feedback and for being a valued member of the Fluxx community. Fluxx was built to empower changemakers to meet their specific needs and we provide our users with best practices to guide them towards an optimal use of their system. Virtually any change in Fluxx can be made through configuration and more advanced coding is to the system what macros are to excel: available if you want it, not required if you don't. You have multiple resources at your disposal to navigate the power of Fluxx: Knowledge base, support, user community and your customer success team is always here to help.

I think it serves its purpose and functions as it's supposed to so we can manage our grant records. I don’t love it and I don’t hate it.

Lack of search options. Straight forward field names. Convoluted filters. Fluxx is not always intuitive for new users, and many staff have a difficult time finding what they need. Many features are limited and unless we get creative they do not lend themselves to automation.

Dear Silvana, Thank you for your feedback and for being a valued member of the Fluxx community. Fluxx was created to empower our users to grant the way they want. There is virtually any limit to what you can do with your system and our customers tell us "we have not reached the limit of the tool". There are many resources to get help should you need it: knowledge base, support, training, our annual user conference and our award winning user community. Also, your customer success team is here to guide you, please contact them at any time for help!

Remote access, centralized information, automated workflow, real time updates, and budget planning.

The two areas we like least are: reporting and their current tech support model. Reporting: robust reporting is not part of the core functionality and this is because dashboards were meant to inform clients of this information. However, reporting is still part of many foundation's processes so they have facilitated reporting through secondary databases. So the functionality is available but it isn't...

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The features that are most impactful are the ad hoc report function, the centralization of all of our awards, grants and scholarships. We have built out our FLUXX platform extensively. We have made very good use of our FLUXX platform as each year, we are developing and expanding a new feature within FLUXX.

The additional cost for any add-in features. There isn't an effective and efficient translation option for non-native English speakers/non-English speakers. There isn't an option for visually impaired users. The platform should be better suitable for tablets and phones also. Overall, accessibility is key for us since are an international focus organization.

Dear Jordon, thank you for your feedback and for being a valued member of the Fluxx community. Your system is constantly improving and we are adding new functionalities all the time. In particular, our recent Multi Language Support capability now allows you to offer your grantees a digital experience in their native language. Please contact your customer success team to know more!

The best thing about Fluxx is how easy it is to use. Our applicants, grant partners, program officers, and external reviewers can quickly find what they need and they trust Fluxx will have the information in a logical place. As an administrator with little to no prior programming experience, the system is easy to maintain, update, and customize.

I wish there was an admin manual or other comprehensive guide for the system. Fluxx has a robust user community with active message boards, but I often have a quick, simple question and feel guilty bothering other users. I attended the admin training and have the training deck, but would love a resource that goes beyond explanations of what each card and modal do.

Sharon, thank you for your review! We are so grateful that you trust Fluxx and are part of the Fluxx community. Remember, you are not bothering anyone when you bring your questions to the community! Helping each other is what the community is all about. Today you are the one asking for help, tomorrow you will be the one offering help. Thank you again!

I love the fact that Fluxx always works... we did have a bug this year but other than that, most of our employees really enjoy using it. It has been very beneficial to us in having the Project Leads take responsibility for their projects.

Moving to Fluxx from our last grants management system was quite an ordeal. The migration did not go well and we spent a long time cleaning up data and ensuring all the documents were in the system correctly.

Hi Karen, Thank you so much for taking the time to review Fluxx, we really appreciate your candid feedback. You will be happy to know that since your implementation in 2014 we have completely revamped updated our implementation process. This includes building custom tools to simplify the data migration process. We also now start the data preparation and migration prior to starting the configuration...

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The degree of customization, as well as customer service and support for Fluxx are strong selling points.

Using the admin panel to customize Fluxx features requires a fair amount of training. I was worried about this initially, but found that Fluxx has several options to provide user training and/or consultation.

Dear Kathleen, thank you for your feedback and for being a valued member of the Fluxx community. If you need additional help for training our customer success team is here and happy to help