Kindrid Reviews

The Kindrid software has made our end of the month reconciling so much simpler with the way it syncs with so many avenues of our database system. With our organizations running all contribution records through Shelby Arena, Kindrid has made the importing and communication process very smooth between the two systems.

I am not one for typing many bad reviews... But one thing that could be worked on in regards to wrapping up an end of the month giving statement. Once, you have dispersed funds for the month, there are some times where a refund may hit after the end of the month amounts have been closed causing the CSV and XML reports to not reflect the refunds or just cancel out the previous gift. We have had to manually make these corrections before importing the contributions into Shelby Arena.

It is easy to set up the software . It has multiple features that allow it to be used for more than just regular donations. The ability to set up forms for events is a great asset . They have online training and whenever there are updates they walk you through the new features.

Not the software per se but when someone accidentally gives a wrong amount by ACH it takes up to 10 days to be able to refund the money back to the bank account. It is not Kindrid's fault, but is it frustrating, A donation by credit card can be refunded immediately..

Kindrid is very simple to use. The previews display are also helpful to see updates on where the organization is at. It is also ver cost effective for non-profit organzations.

Kindrid did not tie in well with our app that was also doing the same thing. It would also be nice to have templates that automatically go to update donors as well.

Our church has used Give.Church for two years now. We originally signed up because of the belief that texting to give was going to be the next wave for donation technology in the church. We love the ease of use and the ability for anyone with a cell phone and texting capabilities to start giving within a couple of minutes.

The one thing that we wish were a little easier to use is the online giving function. While it is sufficient (and efficient for for software development purposes), it still relies on the platform of a cell phone number to give. We haven't had any significant pushback from this feature, but it makes online giving slightly more cumbersome than other platforms.

What I like most about his software is the convenience it gives our congregation. We are a church full of college students and millenials who don't carry cash or checks with them. Kindrid allows them to be faithful without having to remember to bring money every Sunday. They can give at any time!

The things that I liked least about his software have recently changed. Instead of taking their fee out of each deposit, making it hard to keep track, they have started just charging one monthly amount based on that month's giving total.

Simplicity. Cheaper rates. Great customer service. They have always been very responsive and very helpful. The user experience is really simple and fairly intuitive.

Lacking some basic features. Dashboard is pretty basic. Lacks more detailed reporting. Basic questions like how many recurring givers, how many new givers, etc are hard to track down.

Hey Steve! Thanks for sharing your experience using our platform. We hear you on the needed dashboard updates. Happy to report that we're currently working on a redesign that we hope will make your job a whole lot easier. We'll let you know when it's ready! Grateful to serve you guys!

How easy it makes it for the church and our donors. Not just for tithes but also paying for outings and small groups. Creating designations for different things is a life saver. More and more of our people are taking advantage.

If anything, that it seems to only work through text. Even if you use the button provided for your website. That is minor though.

The ability to make quick work of any edits or reports I need to run.

The lack of more customization options - I'd love to be able to customize the size of the text, the background color or image, the addition of something that encourages ACH giving built into the giving page, not just a separate link I can send. Maybe to be able to build the page into something that can be embedded instead of opened in a new window.

Kindrid is very easy to use. Any time help is needed they respond quickly and efficiently. Text giving key words are easy to add. Settlement list of deposits is easy to understand and to export as needed.

Only con, is I wish there was some type of notification when a new giver needs to be matched. I don't always remember to check and it would great to know when I needed to take care of that.

Far and away the easiest user process I've ever used.

I honestly have a hard time finding a problem with it. At first they didn't take ACH payments and that was my biggest issue. But they added that option.

It's very user friendly. I would definitely recommended it to everyone.

You can't use spaces in your sub-categories. For example our church has categories for people to give via text such as: Student Ministry, Young Adults, etc... But when we type it via text or set it up in the admin side we have to type YoungAdults without a space.

Easy to use, love the fact they use the stripe platform. Also the fact the credit card fees are shown. Love the way the export report looks.

We really miss the addresses of the new contributors. I have so many people with the same names in my database so the address is helpful. Also some of our users don't have a cell phone so using an email to log In would be a great thing.

We love the flexibility and the management options we have in the giving platform. It integrates seamlessly and effectively. We have had no complaints and we really cannot say enough good things about this company.

No cons were added to this review

It is extremely easy to use. Since our church implemented Kindrid and replaced our old giving provider, our complaints with end-users have completely stopped. It is very intuitive and easy to use.

No complaints at this time. Everything works exactly as it should.

I was easy to customize. The Kindrid staff was great answering questions. The interface & dashboard is user friendly. Exporting giving info was extremely easy.

I don't know that I have a problem with the software, the only problem I had was in the delays processing the ACH transactions. This takes forever, such a bummer.

I like how it integrates with CCB. It makes it easier to transfer online giving by not having to manually post them all.

Sometimes some gifts have been pushed over to CCB more than they need to and it's a little difficult to balance. I wish there was an "other" designation with a text box.

The site is easy to use, with an attractive and appealing look. We get decent reports that help us each week and month.

We cannot choose what we wish to deposit based on dates. This feature should be considered as it helps with monthly and yearly breakdowns. I personally hate sitting at the computer at midnight on New Years' Eve, waiting to press the button so we don't get a stray person giving in the new year before we clear out the previous year.

Kindrid allows me and other members of our church to easily tithe at any time without having to remember to bring cash or a check! In society's growing reliance on technological advances, Kindrid encourages faithful giving through ease of access continued success.

My only con would be the ability to generate information on the website. I am an account administrator and the church treasurer and it is slightly inconvenient to find totals for individual givers within a specific time period. I have to export the data to an excel spreadsheet in order to see totals.

I like the functionality of the interface. It is easy to use and download reports. I have never had training navigating the system and at the same time I have never had an issue teaching myself. It is very intuitive.

I am sure we do not use the software to its full extent, but I think for the price I am not sure we will. I wish the full amount of our sales came through to our bank and we saw fees later. It is slightly more difficult from an accounting perspective that I see required price hit our bank and not the amount that was intended.

Having a customer representative at the click of a button is invaluable. I always have a quick reply to any assistance I need or questions I have.

Some of our users mention it could be a little more user friendly when changing/adding information. Would be nice to have more report features.

The software is easy to use, with a great user interface on the front and back end that not only makes giving a breeze, but also helps our internal team with easy reporting and financial information. They also offer the lowest rates on processing fees, which saves us a lot of money compared to other options. Don't be fooled by other companies offering lower monthly rates - processing fees are where you'll rack up the most cost, and Kindrid has the lowest fees available that I could find.

N/A - Things have been great from our perspective. We really appreciate everything available from Kindrid.

I haven't encountered any bugs yet. The system performs consistently. The team is very responsive and provides great support.

There are a few features I'd like to see added: a longer time frame for the administrator to send back refunds, ability to send communications via text to givers and drill down capabilities by giver name. These would be nice to haves but overall I'd recommend the product.

Good support relationships, over the phone if needed, for this analog user. Ease of use. Allowed us to initiate text giving for our church with integration to Fellowship One, our giving platform.

Having to get used to chatting for support help, but now can apply that to other vendor relationships.

Easy to setup giving and you get a personalized number that is only used for your account!

Only con is I wish there was an quick and easy to view giving at the end of a day, instead of logging into the website. Maybe if there was an app.

The software was intuitive, clean, and simple to navigate.

Nothing. We found the software suitable for our needs.