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Blackbaud Luminate Online Logo

Online fundraising & campaign management software

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Blackbaud Luminate Online - 2026 Pricing, Features, Reviews & Alternatives

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Blackbaud Luminate Online overview

What is Blackbaud Luminate Online?

Blackbaud Luminate Online is a cloud-based fundraising software designed to help nonprofit organizations manage donors and fundraising campaigns on a centralized platform. Supervisors can design campaigns using predefined templates and send personalized messages to donors, improving their experience with the brand.

Blackbaud Luminate Online allows organizations to improve the performance of their email campaigns through action-based reporting and A/B testing capabilities. Managers can create customizable donation forms and add customers’ information, such as personal details and previous donation amounts.

Blackbaud Luminate Online enables businesses to integrate the platform with various third-party CRM applications. The software also helps users categorize memberships based on various types and generate donation reports.

Starting price


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Blackbaud Luminate Online reviews

Overall rating

3.7

/5

34

Positive reviews

65

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.23/10
Rating distribution

5

4

3

2

1

9

13

9

1

2

Pros
“The automatically-generated groups are very helpful, and the reporting is pretty good. The E-commerce feature is my favorite part, and it's the easiest to manage as well.”
AW

Allison W.

Development Specialist for Events and Operations

“I appreciate that it has a robust support team behind it, which can be accessed by phone or chat. And I certainly love the recurring gift management aspect.”
JH

Jamie H.

Development Coordinator (DBA)

“It's a wonderful way to engage with your constituents and look at online marketing as a tool for growth.”
BK

Barb K.

Database Manager

Cons
“It's almost unbelievable that any 21st century software product that provides event management functions would be incapable of collecting the most rudimentary, necessary information for an event.”
JH

Jamie H.

Development Coordinator (DBA)

“It's similar to other products but, it seems to lack some of the features of Salesforce.”
KD

Kelsie D.

“Once upon a time best-in-class suite that has failed to advance with the times.”
SJ

Sam J.

Director

Who uses Blackbaud Luminate Online?

Based on 34 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Civic & Social Organization
Nonprofit Organization Management
Hospital & Health Care
Environmental Services
Others

Use cases

Nonprofit
Email Marketing
Marketing Automation
Donation Management
Fundraising

Blackbaud Luminate Online's key features

Most critical features, based on insights from Blackbaud Luminate Online users:

Campaign management
Template management
Customizable fields
List management
Reporting/Analytics
Email campaign management

All Blackbaud Luminate Online features

Features rating:

Dynamic content
Customizable branding
Email marketing
Mobile optimization
Segmentation
Contact management
CAN-SPAM compliance
Marketing automation
Third-Party integrations
Landing pages/web forms
WYSIWYG editor
Marketing calendar
Lead qualification
Mobile access
Lead management
A/B testing
Multi-Campaign
Multi-Channel communication
Multi-Channel marketing
Multivariate testing
Real-Time analytics
Real-Time data
Reporting & statistics
ROI tracking
Sales analytics
SMS marketing
Social marketing
Social media integration
Visual analytics
Website visitor tracking
Workflow management
Activity dashboard
Activity tracking
API
Autoresponders
Campaign analytics
Campaign scheduling
Click tracking
Conversion tracking
CRM
Customer segmentation
Customer surveys
Customizable ctas
Customizable forms
Customizable templates
Data import/export
Drip campaigns
Email management
Email templates
Email tracking
Engagement tracking
Event triggered actions
Image library
Lead capture
Lead generation

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Blackbaud Luminate Online integrations (4)

Blackbaud Luminate Online support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)

Training options

Live Online
In Person
Documentation
Webinars

Blackbaud Luminate Online FAQs

Q. Who are the typical users of Blackbaud Luminate Online?

Blackbaud Luminate Online has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Blackbaud Luminate Online support?

Blackbaud Luminate Online supports the following languages:
English


Q. Does Blackbaud Luminate Online offer an API?

No, Blackbaud Luminate Online does not have an API available.


Q. What level of support does Blackbaud Luminate Online offer?

Blackbaud Luminate Online offers the following support options:
Chat, 24/7 (Live rep)

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