CharityEngine Pricing, Features, Reviews & Comparison of Alternatives

CharityEngine

Donor management & Fundraising software for Nonprofits

3.83/5 (18 reviews)

CharityEngine overview

What is CharityEngine?

CharityEngine is a cloud-based Donor Management and Fundraising software designed to help Nonprofits of all sizes. It is designed to be intuitive for Nonprofit users and donors alike. It is designed as an all-in-one CRM platform to help Nonprofits build donor loyalty, automate marketing strategies, and capture important data to increase revenue.

CharityEngine 360 degree real-time interface offers users many tools needed to plan strategies, run initiatives, and show all donors how much you care. This unified platform includes a custom dashboard that displays the organization activities, connections, transactions, donation history, reports and more in a single preview. Easily generate reports and created segmented lists to help with planning, reporting and presentations.

CharityEngine Top features include; online donations, peer-to-peer, email marketing, direct mail, event management, engagement tracking, user center, campaign analysis, automated billing, PCI-certified payment processing, fraud protection and more. As well as best-in class integration tools; Quickbooks, PayPal, Double the Donation, Visa approved preferred list, WealthEngine, Microsoft Outlook, Blackbaud Raiser's Edge, FirstData, Google Maps, Authorize.net, VeriSign and more.
www.charityengine.net

Pricing

Starting from
$149/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
CharityEngine screenshot: CharityEngine Donor DashboardWhat is Charity Engine?CharityEngine screenshot: CharityEngine self-service donor portalCharityEngine screenshot: CharityEngine marketing automationCharityEngine screenshot: Real-time updates CharityEngine screenshot: MobilePay for Contactless Donations Mobile appCharityEngine screenshot: Online Donation Forms Back-end and Front-endCharityEngine screenshot: Online Fundraising Landing PageCreate an Event and Form - More stuff. Less clicks.CharityEngine peer-to-peer fundraising for nonprofits

CharityEngine user reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.9
  3.3
  3.5
Anonymous

It’s a great tool for managing donors/customers

Used weekly for 1-2 years
Reviewed 2020-07-06
Review Source: Capterra

It allows for direct emailing to donor/customer with specific notes on the file. A complete record of transactions etc. You can set up regular recurring payments. The reporting is great.

Pros
Searching for donors and making changes is easy and intuitive

Cons
It can take some time to load searches. I haven’t been able to get much of a response from customer service on an issue.

Response from CharityEngine


Thank you for sharing such positive feedback. We pride ourselves on customer support so please reach out at hello@charityengine.net so we can help resolve your need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin Muscolino

Not just Donor Management

Used weekly for 1-2 years
Reviewed 2019-08-22
Review Source: Capterra

The system not only solves some of the most complex donor management system needs, but in some cases it's working for my association customers to manage membership needs as well. As for associations that have a donor arm, which is where we've done a lot of work, this system is easy to integrate as needed but is a real 360 degree view while also having top notch web forms, marketing automation and other critical items that are huge money and time savers for nonprofits

Pros
For a multi-tenant system, I'm really surprised at the extensibility of the system. Without "customizing" everything, it's really flexible and configurable to meet a lot of different business rules that are unique to my customers. Their data model and ability to query and layer queries is really impressive compared to similar systems in the market.

Cons
Hard to say, I think it may be somewhat difficult to set up if you aren't trained on it like my team is as an integration and implementation firm. We work with many similar systems in the market though and I'd say comparatively, it's easier to set up than most other member and donor management systems. I wish it had some additional functionality like the Association Management Systems (AMS) market has around testing, certification and things like that, we could have consolidated down to fewer systems in the stack for our customers who we implemented it for, but that's not what we bought it for. I'm super pleased with what's there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Margie Eulner Ott

Design seems tailored more to mass mailers than high dollar cultivators

Used daily for 2+ years
Reviewed 2020-07-23
Review Source: Capterra

I was brought in to the organization after they had spent 9 months trying to transition to Charity Engine. I found that the data transfer from our old system was not done correctly and it took a lot of time to get that sorted out. It isn't intuitive, and is over complicated. It is hard to find what you are looking for in the navigation.

Pros
Query capability. Online forms. Payment processing.

Cons
We can't use for generating acknowledgement letters because they won't format correctly. We didn't use initially for email communication, but they have improved that feature. It is very clunky to add or update individual records, requiring user to go in and out of many screens and remember to flag things, such as address is preferred, and remember to click a save button. Far too many steps. It doesn't help with grant management. Event management also is not good. It is difficult and time consuming to record activities (meetings, phone calls) that you have had with your donors, and then they are not exportable on reports.

Response from CharityEngine


Margie, thank you for your feedback. It looks like we missed on training here. Many of the issues you've cited, such as properly formatted acknowledgement letters or recording and reporting on activities are core capabilities and we're going to make sure we get you up and running. Better knowledge around how to navigate the platform may also help lead to less clicks to get what you need. I believe our team has already reached out to you for additional help and training and hopefully you are already on a path to a better experience. Thank you for your partnership and for letting CharityEngine be part of the wonderful work you are doing at Center for Education Reform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Nick Long

A view from a non-profit Food Bank.

Used daily for 2+ years
Reviewed 2019-07-11
Review Source: Capterra

As the donor database manager, I spend each and every day within CharityEngine. Processing donations, tracking pledges, building forms, event management, reporting and more. The overall experience I have had with CharityEngine is hands down some of the best. Each and every feature within CharityEngine continues to inspire individual growth within myself as the opportunities are endless.

Pros
The convenience, and ease of all fundraising streamlines comes within CharityEngine. From simple donation processing, to online forms, event registrations and individualize marketing tools, CharityEngine is the powerhouse software. CharityEngine continues to improve with each and every release bringing more and more improvements for continued growth in the fundraising segments. Managing our major gifts program through CharityEngine has allowed our gift officers to track opportunities, pledges and payments, reporting and all, in real-time.

Cons
Although we integrated CharityEngine just shy of a little over two years ago, it seems like just yesterday! We continue to grow as an organization, and within that growth we continue to grow within CharityEngine. That being said, each and every day I continue to learn more and more that CharityEngine can do. Of course, we run into a hurdle here and there, but fortunately, we have a great support team behind us, and for that fact we really haven’t run into anything we find as a dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Deanna Tilden

Dashboard of all the necessary, easily use, user friendly, speedy, and efficiency.

Used weekly for 2+ years
Reviewed 2020-07-09
Review Source: Capterra

Pros
I see better features than I was new with Charity Engine when it was first started at least 2 years ago. Many ways to find contact using email, address, first or last name, address work great. Cut the time of search and avoid duplicate records. Once the record is created, it's easier to create the payment and make it paid. The address is entered, auto address brings up to match the valid address from postal service is a nice one.

Cons
There are a few that I have to hit the 'Back' button which I do not see a feature that I want. Wish there is a feature to help me go forward. Credit card payment on the dashboard is not reliable.

Response from CharityEngine


Deanna, thanks for your review. We will have someone from customer support reach out to you to get more information about credit card payments to make sure we get that issue resolved.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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CharityEngine pricing

Starting from
$149/month
Pricing options
Subscription
Free trial
View Pricing Plans

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CharityEngine features

API
Activity Dashboard
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Volunteer Management

Access Control (43 other apps)
Attendance Management (55 other apps)
Contact Management (44 other apps)
Third Party Integration (59 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CharityEngine

Key features of CharityEngine

  • API
  • Acknowledgements
  • Authorize.Net
  • Auto-Responders
  • Billing & Payment Processing
  • Blackbaud Raiser's Edge Integration
  • CRM
  • Cloud-based software
  • Communication series
  • Contribution Tracking
  • Credit card updater
  • Developer Portal
  • Direct Mail
  • Direct Response TV
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • DonorDrive
  • Double the Donation Integration
  • Drip Campaigns
  • Dues Management
  • Email Marketing
  • Event Forms
  • Event Management
  • FedEx Integration
  • FirstData
  • Fraud Protection
  • Fundraising Management
  • Gift Management
  • Gift Matching Management
  • Google Maps
  • Grant Management
  • In-Kind Donations
  • Major Gifts & Grants
  • Member Database
  • Membership Management
  • Microsoft Dynamics Integration
  • Microsoft Outlook Integration
  • Microsoft Power BI Integration
  • Mobile Giving
  • MobilePay App (Andriod, Apple & Windows)
  • Online Donations
  • Online Forms
  • Online Fundraising
  • Online Giving
  • PCI-Certified Payment Processor
  • PayPal
  • Payment Processing
  • Peer to Peer Fundraising
  • Pledge Management
  • Prospect Management
  • Quickbooks Integration
  • Recurring Gifts & Membership
  • Recurring Giving
  • Self-Service User Center
  • Social Media Management
  • UPS Integration
  • USPS Integration
  • User Center
  • VeriSign
  • Virtual Fundriasing
  • Visa Approved list
  • WealthEngine Integration
View All Features