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AfterShip

Shipment tracking and notification software

Table of Contents

AfterShip - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

AfterShip overview

Based on 462 verified user reviews

What is AfterShip?

By industry, AfterShip reviewers are most commonly professionals in retail (28%). The most frequent use case for AfterShip cited by reviewers is shipment tracking (68% of reviewers).

What do users say about AfterShip pricing?

Some reviewers find AfterShip’s free plan valuable for small businesses, and users appreciate the affordable, transparent pricing and range of plans. Some users report confusion over billing, costly upgrades, and frustration with restricted features on lower tiers.

What are the most popular integrations for AfterShip?

The AfterShip integration most frequently cited by reviewers is Shopify, an eCommerce product rated 5.0 out of 5 for its integration with AfterShip.

Starting price

11flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Shipping and Delivery

Email Notifications

Shipment Tracking

Bugs and Issues

Tracking Page

AfterShip’s user interface

Ease of use rating:

4.9

(462)

AfterShip pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(5)

3-4(39)

5(418)

What do users say about AfterShip?

By industry, AfterShip reviewers are most commonly professionals in retail (28%). The most frequent use case for AfterShip cited by reviewers is shipment tracking (68% of reviewers).

Select to learn more

Who uses AfterShip?

Based on 462 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Retail

Apparel & Fashion

Consumer Goods

Health, Wellness and Fitness

Others

Use cases

Shipment Tracking

Shipping

Returns Management (RMS)

Customer Service

AfterShip's key features

Most critical features, based on insights from AfterShip users:

Status tracking

4.9

(169)

Alerts/Notifications

4.8

(140)

Website integration

4.8

(120)

Delivery record

4.8

(118)

Delivery tracking

4.8

(95)

Order tracking

4.8

(63)

All AfterShip features

Features rating:

4.8

(462)

Real-Time reporting

5.0

(6)

Real-Time notifications

5.0

(7)

Real-Time monitoring

4.5

(2)

Real-Time data

5.0

(47)

Reporting/Analytics

5.0

(1)

Location tracking

4.9

(14)

Search/Filter

4.8

(4)

Self service portal

4.7

(6)

Third-Party integrations

5.0

(16)

Data import/export

5.0

(11)

Customizable templates

5.0

(9)

Package tracking

4.8

(81)

Shipment tracking

4.8

(49)

Refund management

4.9

(33)

For ecommerce

4.7

(27)

Order management

4.6

(20)

Delivery estimate

4.8

(109)

Exchange management

5.0

(4)

Customer portal

4.7

(6)

Shipment price calculation

4.9

(37)

Shipping management

4.7

(33)

Real-Time updates

4.8

(21)

eCommerce management

5.0

(6)

API

4.8

(24)

Reporting & statistics

(0)

Returns management

(0)

Role-Based permissions

(0)

Shipping services integration

(0)

Shipping labels

(0)

Real-Time analytics

5.0

(5)

Quotes/Estimates

(0)

Process/Workflow automation

1.0

(1)

Multi-Location

(0)

Mobile alerts

(0)

Label printing

5.0

(2)

Import/Export management

1.0

(1)

Historical reporting

(0)

Email templates

(0)

EDI

(0)

Customizable branding

2.0

(1)

Claims management

(0)

Activity dashboard

(0)

AfterShip alternatives

AfterShip

4.9

(462)

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.8

Value for Money

4.8

Customer Support

4.9

ShipTime

4.6

(500)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

ParcelWILL

5.0

(53)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

ShippyPro

4.7

(150)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

AfterShip pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

Access to 983 Carriers
Branded Tracking Page
Order Lookup Widget (Track Button)
Shipment Visibility Dashboard

Essentials

Per month

Features included:

24/7 Email Support
CSV Import & Export
Email Notifications
Engagement Analytics
Everything in Free
Plus:
Shipping Performance Analytics
SMS Notifications

Pro

119

Per month

Features included:

24/7 Live Chat Support
Dynamic Tracking Pages
Everything in Essentials
Klaviyo Marketing Integration
Multilingual Tracking Page
Plus:
Product Recommendation
Remove Aftership Branding
Tracking API & Webhooks

Enterprise

No pricing info

Features included:

Custom API Rate Limit
Custom Integration
Dedicated Account Manager
Enterprise SLA
Everything in Pro
Plus:
Quarterly Account Reviews

User opinions about AfterShip price and value

Value for money rating:

4.8

Of 30 reviews that provide robust commentary on AfterShip's price and value, 74% mention it in a positive light.

Some reviewers find AfterShip’s free plan valuable for small businesses, allowing access to many features without immediate costs. Users think the pricing is generally affordable and appreciate the transparency and range of plans. Some reviewers feel the platform offers good functionality for the price, though they wish for more budget-friendly options. Some users report confusion with pricing plans and billing cycles, and indicate that upgrading to higher tiers can be costly. Reviewers mention frustration with significant price jumps between plans and restricted features on lower tiers, making value for money less clear for some.

, and

To see what individual users think of AfterShip's cost and value, check out the review excerpts below.

“Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.”

Rajkishore M.

Founder & CEO

“Affordable, budget friendly plans to fit my small business needs”

Sherese W.

Owner

“There is a huuuge price increase when going from the Essentials plan to the Pro plan, almost 20x!”

Angelo P.

Trreasury Analyst

AfterShip integrations (51)

Integrations rated by users

We looked at 462 user reviews to identify which products are mentioned as AfterShip integrations and how users feel about them.

Squarespace

Integration rating: 4.0 (1)

“Not many places integrate with squarespace so it is extremely important for my company.”

Aisha O.

Owner

Shopify

Integration rating: 4.4 (7)

TikTok

Integration rating: 4.3 (4)

WooCommerce

Integration rating: 5.0 (3)

Klaviyo

Integration rating: 3.7 (3)

Adobe Commerce

Integration rating: 5.0 (1)

AfterShip customer support

What do users say about AfterShip customer support?

Customer support rating:

4.8

We analyzed 218 verified user reviews to identify positive and negative aspects of AfterShip customer support.

A large number of users highlight the promptness and professionalism of AfterShip's customer support team.

Widespread user sentiment praises the 24/7 availability and helpfulness of support agents.

Frequently reported by users, support staff are patient, knowledgeable, and willing to provide step-by-step guidance.

Common user feedback notes that issues are resolved quickly, often via live chat, calls, or screen sharing.

Support options

Chat

24/7 (live rep)

Knowledge base

Email/help desk

Faqs/forum

Training options

Live online

Videos

Documentation

To see what individual users say about AfterShip's customer support, check out the review snippets below.

“I reached out to the team for assistance accessing a lost account in order to obtain the details of our flows/pop-up as well as customer emails, [sensitive content hidden] was quick to assist me and spent a good portion of his time understanding my issues.”

Ali D.

Director/Owner

“One of the standout features of AfterShip is their amazing customer service. Whenever I have had any questions or needed assistance, their support team has been prompt, helpful, and extremely professional.”

Debbie G.

Owner

“I have reached out to customer service a few times to assist me with questions and each time I have received quick and professional service. ”

Erica C.

Owner

AfterShip FAQs

Q. Who are the typical users of AfterShip?

AfterShip has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money

Q. What is AfterShip used for?

AfterShip is a web-based solution for online retailers wanting to automate shipment tracking and notify their customers of their delivery status. AfterShip helps you keep your customers updated, automatically. Connect your shopping cart and AfterShip keeps your customers informed of the progress and whereabouts of their orders. You can also import your own list via CSV, carts or API. Easy to integrate, AfterShip also offers a track button that you can add directly to your site. It auto detects the right courier with the order tracking number. You can customize the content of the notifications and add a one-click link inside theses messages. AfterShip keeps your customers up-to-date by email, SMS and Webhook. With its shipping analytics and filters (by status, courier, notifications), AfterShip provides you with a clear view of your performances and lets you track all shipments in one place. Thanks to its dashboard and delivery analytics, you can keep an eye on your past shipments and transactions while AfterShip automatically handles your delivery customer support.

Q. What are the benefits of using AfterShip?

Complete : with almost 300 couriers supported worldwide, AfterShip will certainly be able to track the ones you or your customers use.

Integration : AfterShip gives you access to its API to easily connect your shop with the software. You can also use one of the 16 connecting apps developed to auto-import tracking numbers and orders from the most used e-shop platforms (Shopify, Prestashop, etc.).

Automation : once you've connected AfterShip to your online shop, it automatically handles shipment tracking, analytics and sends notifications to you and your customers, reducing customer enquiries about shipments.

Mobile : AfterShip is available on mobile devices via downloadable iOs and Android apps to keep your customers infomed about their shipment's journey wherever they are - thanks to push notifications, journey visualisation, overview of past shipments, etc.

Full-tracking : for international shipments, AfterShip allows you to automatically track the shipment at both origin and destination countries. Ensure that your customers stay up-to-date even when the shipment leaves its origin country.

Q. What languages does AfterShip support?

AfterShip supports the following languages:
Chinese (Simplified), Chinese (Traditional), English

Q. Does AfterShip support mobile devices?

AfterShip supports the following devices:
Android, iPad, iPhone

Q. Does AfterShip offer an API?

Yes, AfterShip has an API available for use.

Q. What level of support does AfterShip offer?

AfterShip offers the following support options:
Chat, 24/7 (Live rep), Knowledge Base, Email/Help Desk, FAQs/Forum