AyaNova, offered by Ground Zero Tech-Works, is primarily a Windows-based on-premises service management software that enables users to perform end-to-end management of service work orders including capturing order history, work order scheduling, quote generation, inventory management, and customized reporting. The product also offers web-based and mobile interfaces, enabling remote login for users that are either based in the field or need to access product features on their laptops while they travel.
AyaNova offers features such as scheduling that enable managers to assign service schedules to employees based on their dispatch zones, certifications or skill sets by a simple drag and drop operation. The product also enables users to receive notifications on upcoming events and dispatch schedules through several mediums such as memos & pop-ups, emails, or text messages. The asset management functionality of the product enables service professionals to track asset history including meter readings, warranty coverage information, and banked services. The inventory management feature helps users to maintain an accurate account of the inventory by tracking parts, tracing inventory to multiple warehouses, and monitoring purchase orders. The product also offers powerful reporting features with over 100 standardized templates, and the creation of customized reports for billable hours and the response time, among other parameters.
AyaNova offers integration with third-party accounting softwares such as QuickBooks, with add-ons such as Microsoft Excel, and also imports and exports data in CSV and XLS formats. The product’s clientele is spread across Canada, United States, United Kingdom, and Australia, among others. Key customers include OneCare Computer Consulting, Advanced Computer Technology, Compnet Internet Services, and ISUS Technology.
Software by Ground Zero Tech-Works Inc.www.ayanova.com