Tenna Reviews

From the onset, the customer service has been spectacular. There has not been one instance where if we had a question that we had to wait for assistance. The response has been immediate and extremely satisfying. We would and have recommended using this software for any business that, like us, have been losing money when equipment is lost, stolen, or misplaced. We really can't speak enough about the high quality of customer service. They have really backed up everything that they had told us while we were looking into this software.

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Chris, we really appreciate your review and we are happy to see that you and your enterprise are enjoying increased asset management visibility and utilization, which is our main goal. We - as always - stand here to serve you so that you can spend more of your time doing what matters most to your company. Thanks again. - Juan P

Visual asset display of large geographic region, service tracking, assets on projects, ability to export to excel, PDF reports

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Linda, Thanks as always for your enthusiasm! It's our honor to have you and your team among our customers. You are doing amazing things redefining modular. In case you missed our release note last week - we released great features, including the ability to add unlimited asset photos. Might be useful for Triumph to record the condition of your units. Dan

relatively easy to use and very helpful support service. Allows to have a lot of equipment uploaded, so easier to control.

I need to be able to attach more PDF files, not only two pieces. And would be great if the maintenance technician will be able to put checkmarks on the pdf file using the tablet

Ease of use, set up, maintenance, great customer support, and lack of parts and pieces to go wrong like with gps tracking services.

Having to rely on humans to actually use the product and the issue of training the older generation

Nick, Thanks for your review of Tenna. Our aim is to make it real easy for all the "older generation" to track their assets and equipment! LOL

What we like most is the ability to see a service history on our assets and the ease of which any of our drivers/road techs/management can scan and see what has taken place with the unit.

What we like least is that we are not using the software to it's full capability. That is our own internal issue. We would like to see the marketplace grow which in time we are positive it will.

GPS location pinned at every scan, ease of use when working with the system.

Need a spot to track maintenance by hours and miles, but I am told that is in the works.

Sean, Thank you for your comments. Please note that you can track hours/miles of usage in BuildSourced, and add maintenance notes. Just scan the equipment, click the blue edit button, and update your hours or miles, and add your maintenance notes.

Communication throughout the company has been so much better. Machine locations and utilization. Maintenance is kept up to date much better.

Not able to reply or comment on wanted posts. Recent asset list is too short, import list should have other ways of sorting it.

Thanks Lou. Good points. So you know, there¿s an enhancement coming soon that will let you do responses on Wanted posts and Sorting options. Also, to see more recent assets, just click Show All at the end of the list!

Easy to navigate

Need more service features

We are very early in the implementation process -- can't comment on much except the implementation/training was well done - very helpful and open to future assistance.

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Thanks Gene. Glad the Implementation went well. As I hope you saw, our Implementation team, comprised of former US Special Forces troops, takes the same discipline to setting you up, as they did in the Army. As you get more experience using the system, we look forward to keeping in touch for your feedback. Best, Juan