Tenna Reviews

The Tenna team made it as easy a possible to get all out machines entered for the initial set up. A team of guys showed up to our office and worked side by side with the mechanics for installation. The website is easy to navigate and the trackers are easy to set up and install.

Nothing I can think of rite now. Everything is great

Hi Jodi, Thank you for your positive feedback about the Tenna website and installation process. We appreciate you taking the time to leave this review. If there is any way we can further assist you, please feel free to reach out to your Customer Success Manager.

Easy to learn and find what you are looking for

Reports are lacking, being able to create custom reports would be very helpful.

Hi Ty, we appreciate the feedback! We would love to hear more about what you are looking for. We understand everyone uses data differently, and the more we know about what our customers need the better we can build our product! Please feel free to reach out to your Customer Success Manager at your earliest convenience to discuss further.

The initial setup was a little time consuming, but once everything was uploaded, all of our information is there and readily available. The assets are very easy to access.

My lease favorite thing about this software is that it is not always user friendly. It takes a lot of trial and error to do a task.

Hi Dee, thanks for the awesome review and valuable feedback about the software. We always strive to make Tenna more user-friendly. If you can think of specific updates you would like to see, please share it with your customer support representative. Who knows, maybe our team can make it happen!

I like the idea where its a one stop shop for asset tracking. Although i feel as though its a lot of features but none of them are completely thought out. I believe there’s simple improvements that could make a huge difference.

Searching for employees when I don’t know their truck number is really the hardest thing. I believe a meeting with Tenna might help alleviate a lot of this confusion.

Hi Jay, thanks for taking the time to leave this valuable feedback! Your feedback has been shared with the team so that we can continue to improve the Tenna software. Our Customer Success team is here for you, so please feel free to reach out to us at your earliest convenience to discuss how we can make the employee search as efficient as possible.

From the onset, the customer service has been spectacular. There has not been one instance where if we had a question that we had to wait for assistance. The response has been immediate and extremely satisfying. We would and have recommended using this software for any business that, like us, have been losing money when equipment is lost, stolen, or misplaced. We really can't speak enough about the high quality of customer service. They have really backed up everything that they had told us while we were looking into this software.

No cons were added to this review

Chris, we really appreciate your review and we are happy to see that you and your enterprise are enjoying increased asset management visibility and utilization, which is our main goal. We - as always - stand here to serve you so that you can spend more of your time doing what matters most to your company. Thanks again. - Juan P

Having a second option to paper receipts, tracking info, GPS availability. Great program!

Only feature that I think is missing, is GPS trackers for older vehicles.

Hi Franco, we appreciate the review! Your feedback regarding tracking older vehicles has been passed on to our team. Thank you!

Visual asset display of large geographic region, service tracking, assets on projects, ability to export to excel, PDF reports

No cons were added to this review

Linda, Thanks as always for your enthusiasm! It's our honor to have you and your team among our customers. You are doing amazing things redefining modular. In case you missed our release note last week - we released great features, including the ability to add unlimited asset photos. Might be useful for Triumph to record the condition of your units. Dan

It can some times be difficult implementing tracking software because its complicated. I really like how organized the software is and if can't figure something out or need help our Tenna CS is always on top of it. The quality of the product is great and have had no issues with equipment that was installed.

It would be great if the reserve it had the option to be able to reserve equipment for just one day instead of a minimum of two.

Hi Ryan, thank you so much for the positive review about our customer service team, product quality and installation process. We have passed on your feedback regarding reserving equipment for just one day to our software development team. Let's see what they can do!

Ease of use, set up, maintenance, great customer support, and lack of parts and pieces to go wrong like with gps tracking services.

Having to rely on humans to actually use the product and the issue of training the older generation

Nick, Thanks for your review of Tenna. Our aim is to make it real easy for all the "older generation" to track their assets and equipment! LOL

What we like most is the ability to see a service history on our assets and the ease of which any of our drivers/road techs/management can scan and see what has taken place with the unit.

What we like least is that we are not using the software to it's full capability. That is our own internal issue. We would like to see the marketplace grow which in time we are positive it will.

I love how Tenna works overall and I love being able to track my equipment, inventory, and tools in one place with a lot of the data easy to get too.

They don't allow customization in the forms, re provisioning of the map and geofence data, and the lack of a "Help" section is very bothersome. Especially when trying to set up the permissions in the system. Also, the permissions is a hard area to navigate and figure out how to work.

Hi Cameron, thank you so much for taking the time to leave this review! Your feedback has been shared with the team and your Customer Success Manager will be following up with you to see if there is anything else we can do to make the permissions set up easier for you.

pretty easy to use, easy to navigate set up

gps smaller equipment would be helpful.

Hi Jason, thanks for the positive review. We can track smaller equipment with GPS. Please reach out to your Customer Success representative for details.

I can dump it on a technician and with little brain matter i can usually have a tracked asset in a few hours.

I wish there were more guidelines for certain common pieces of equipment

Hi Robert, we appreciate the positive review and feedback about more guidelines. We are always looking at ways to provide more valuable information to our customers. Thank you!

The ability to easily scan assets in and direct that to a location is the best part of tracking equipment.

Ease of use for entry level construction personnel can be a bit difficult

Hi Dominic, we appreciate you taking the time to leave this review and provide this valuable feedback. Please feel free to reach out to your Customer Success Manager to discuss solutions for your entry level personnel. Thanks!

GPS location pinned at every scan, ease of use when working with the system.

Need a spot to track maintenance by hours and miles, but I am told that is in the works.

Sean, Thank you for your comments. Please note that you can track hours/miles of usage in BuildSourced, and add maintenance notes. Just scan the equipment, click the blue edit button, and update your hours or miles, and add your maintenance notes.

App based easy to use. Very accurate when pulling up units on map.

Takes awhile to update after setting up units

Hi Jay, we appreciate you taking the time to leave this positive review! Please let us know if there is anything we can assist with you with.

Communication throughout the company has been so much better. Machine locations and utilization. Maintenance is kept up to date much better.

Not able to reply or comment on wanted posts. Recent asset list is too short, import list should have other ways of sorting it.

Thanks Lou. Good points. So you know, there¿s an enhancement coming soon that will let you do responses on Wanted posts and Sorting options. Also, to see more recent assets, just click Show All at the end of the list!

benefit is that it provides peace of mind security, knowing exactly where equipment is; that equipment is definitely being used, etc.

not much negative to say; just wish we could get more machines to install it on

Hi Todd, thanks for taking the time to leave this positive review! We are ready for the new machines when you are.

Able to track pm services track rental units

All good for what we are using it for don’t have any thing not like

Hi Dave, thanks for taking the time to leave this positive review! Please let us know if you need anything. We are here to help!

Easy to navigate

Need more service features

We are very early in the implementation process -- can't comment on much except the implementation/training was well done - very helpful and open to future assistance.

No cons were added to this review

Thanks Gene. Glad the Implementation went well. As I hope you saw, our Implementation team, comprised of former US Special Forces troops, takes the same discipline to setting you up, as they did in the Army. As you get more experience using the system, we look forward to keeping in touch for your feedback. Best, Juan

Tracking equipment, and monitoring service is easy

Sometimes the equipment isn’t exactly where it shows but it’s close enough.

Hi Cody, thanks for taking the time to leave this review! If you ever feel like the coordinates are unusually off, like more than a few feet, please feel free to reach out to your Customer Success Manager so we can have a look. We want to make sure your tracking is performing as it should.

relatively easy to use and very helpful support service. Allows to have a lot of equipment uploaded, so easier to control.

I need to be able to attach more PDF files, not only two pieces. And would be great if the maintenance technician will be able to put checkmarks on the pdf file using the tablet

The ability to track our equipment fleet.

Haven’t had the system long enough to know.

Thanks for taking the time to leave a review Steve! Please reach out to us if you any questions at all regarding your new equipment tracking software. We are here to help.