DirectLine Reviews

This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding. Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere. It has features we haven't yet even used, but plan to as we grow.

Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field. I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

Whenever I have a question or need, the support staff is there to aid me! Megamation also has some very usable functions that come in handy

Some of the interface is a little awkward to navigate I wish there was a formal training that was not on the phone/computer

Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve. Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time....

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As a large user the cost approaches that of a purchased system especially when looking at the cost over several years. The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program. System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data. Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things. The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program.

I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done. Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious. This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now.

I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!

Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.

Ease of use and customer support, the Megamation staff are always proactive they call us regularly to see if there is anything we need, whenever we have a question they are always prompt and helpful

I have no complaints, we only use a small portion of Megamation's capabilities, I'd like the font to be larger. Other than that I am a very happy user.

Module based application Total inventory control; able to link inventory to equipment and assets, also able to issue inventory to work orders. Purchasing Module, able to generate purchase orders (auto reorder) based on min max levels pm and work order interface, able to attach Microsoft word and excel docs to work orders and pm's. Maintenance shift log, maintenance personnel are able to document...

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I have no complaints, most maintenance organization only use 30% of there CMMS. We use 95% of our system and have problems that are not addressed immediately.

Great customer service, including unlimited training, prompt response and flexibility in developing and implementing changes to enhance functionality and user experience

The software (administrative portion) is not the easiest to use and the reporting is a bit clunky. In terms of ease of use - this application has extensive functionality and, in my experience, it is difficult to make such applications "completely" friendly to users who don't have a level of experience working with CMMS systems, so I don't consider this a drawback.

User friendly, great support.

Nothing we dislike at this time.

Ease of use and ability to customize reports, the inventory module is set up well, KPI reports are very customization friendly for predictive maintenance planning

Photo inclusion is a bit clunky and difficult to utilize smoothly, cost per module is initially a selling point but as the system is setup it would be better to have all modules available.

The software is suited to best fit the needs of my company. As we grow this software grows with it. When we first started the set up it was with a second facility in mind.

The only thing that needs improvement is the reporting. Its very general. It is easy but I'd like to have my weekly reporting export directly into a chart set up. Maybe better training.

Help is always available, affordable alternative to an expensive software suite. Screens are easy to navigate.

There was a bit of a learning curve for some staff who did not use the system on a frequent basis, but support was available.

The software works well and predictably. I appreciate the support I have received from DirectLine. Having 24 hour support is fantastic. The support Staff is always helpful and they are quick to fix my issues.

Too many mouse clicks for a scheduler/superuser. I think they could do a better job making some of the redundant tasks more streamlined.

This is my second launch of MegaMation in a facilities application. The previous instance was in a hospital setting and it went smoothly as well. Both applications were customized to meet my specific needs and this is an evolving process; not just an initial start-up service. Often they have had a better idea about how to meet my specific requests, sometimes in ways I hadn't even considered, and other times we've both had to go back to the drawing board. The outcome is always consistent though, we always get what we need.

In both places that I have used MegaMation, it is hard for the IT people and Privacy people to wrap their heads around the concept of off-site servers and not "buying" the software. The best analogy one can use is that we all use on-line banking with our personal information out there in an off-site server and we don't own the software.

Effectively made this a one stop shop to provide a tool kit to maintenance and engineering, for any industrial environment. It is also configurable to our needs.

Can be a little overwhelming at first until your organization understands it's abilities and how you want to use them.

Great system, lot of options. Good customer support. I am using characters to fill up this minimum requirement.

Some delays and difficulty in setting up custom features. Some technicians are too technical in their communications.

It helped us move from papers to paperless, easy to look up information if you know what you're looking for. Costumer service is excellent!

It's slow, but that maybe our internet. You have to switch between several screen to get all the information you need sometime.

We use the software for work orders, equipment lists, repairs, and tracking, the software has tons of applications to choose from and the support from the staff is exceptional.

There is nothing I dislike about the software

Very professional CMMS with excellent support. Gives up great method to track, schedule and document preventative maintenance.

Somewhat awkward to navigate until trained and get some experience with it.

Customers now have a single path to get their needs met. This has allowed us to properly organize our time.

Some of the modules in the product are unnecessary for us.

The Mobile app is a great tool to use. Accessibility to as many user we want. Simple to use and configurable to our needs

It is a good software on overall but there is many glitches, most due to improper use and lack of training. More webinars on you tube should be available.

The system modules are very easy to identify and operate. Very comprehensive list of functions. Customer service has been excellent.

Unable view picture of equipment along with the equipment information. No print function for PM's unless the WO is scheduled.

This is a cloud based product, so no need to load your servers.

The cost for some is a bit pricey.

The program works well when you learn it.

Difficult to learn.