Ecotrak Facility Management Software Reviews - Pros & Cons, Ratings & more

MaintainX

Limble

Maintenance Connection

Facility Management Software for businesses in various industries 


Ecotrak Facility Management Software

Android

Web-based

iPad

iPhone

Director of Facilities

Your team is so amazing, helpful and AWESOME!!! [SENSITIVE CONTENT], has provided so much knowledge and support for my company and team.

Expansion Manager

Awesome implementation team. Not overwhelming to onboard.

Facilities Coordinator

The software is user friendly. So much visibility of assets and managing them.

Construction Admin

I love the way EcoTrak lets up set up vendors in the system so our managers can go in easily to pick a pre approved vendor and get work going as long is its within there work order budget limit.

Administrative Specialist

How it set up is little confusing, and need to understand how it works. It takes time to set up.

For some users, it is difficult and a lot to process.

Design and Construction Manager

Some of the options for PM modules are limited.

Director of Operations

Sometimes Mom & Pop vendors have a difficult time learning (or wanting to learn) the system that is used for vendor managament.

Asset Essentials

ServiceChannel

Since our beginning with Ecotrak, the facilities department has been able to gain more insight into the state of our locations. We can review trends with equipment and vendors to change what is needed to ensure we are progressing and traveling down the right path. We have the ability to create reports that aid us in our decision-making processes. We can more easily move from service request creation to invoice approval with the necessary information all in one platform. The system has enabled us to work closely with other departments and provide them the information they need from us with ease. We have been able to more efficiently help our field OP’s teams with their issues and get them resolved rapidly. All in all, we have become more efficient with this system.

Ecotrak and Del Taco

Hi Marc!
Thank you for taking the time to write us a review. We truly value our partnership with you and Del Taco. I've communicated your review to the entire team. Your feedback is much appreciated. Thank you!

Overall it has been a positive experience that has saved me tons of time and money. I've received some of the best support from Ecotrak.

The best Facility Management Software on the market 

Hi Steve,
Thank you so much for your review of Ecotrak! Nice to hear that your team and service providers are finding great value from Ecotrak. Excited to have you onboard! 

Dismal, labor intensive, and now I am extremely angry that we are being told we must now pay per invoice for a system that was supposed to be free for vendors.

Not what was advertised

Hi Ann,
Thanks for reaching out to us and for your feedback. I'm sorry for your frustrations.  We offer service provider support and training to help you and your team learn the system and be more efficient with your time.  You can reach us at support@ecotrak.com or 888-219-0000. We can help answer any question or sign you up for a training.   In terms of the service provider usage fee of $1 dollar, we have a list of all the benefits you get being an Ecotrak service provider listed here. 

https://ecotrak.com/serviceproviderusagefees/

We hope that helps! In the meantime, please don't hesitate to reach out to us with feedback or help. 
Thank you, 
Shawna 

I have used ServiceChannel and EcoTrak in my business life and EcoTrak has done a great job in creating a CMMS that tracks every item that you want databased.  Priced so vendors are saddled with huge costs to invoice directly into Ecotrak like other systems.

EcoTrak is a must have for Restaurants

Hi Peter, 
Thank you taking the time to leave a review for Ecotrak! We're glad to hear our software is helping you and your accounting department track your equipment.  Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app. Have a great day!

My experience has been so great! The software is amazing and helps be run my department so much more efficiently and effectively. Your team is so amazing, helpful and AWESOME!!! [SENSITIVE CONTENT], has provided so much knowledge and support for my company and team. She is AMAZING! From the top down, everyone I've worked with and met, is wonderful and a pleasure to work with. Thank you for all your support and training. 

Kura Sushi Review

Hi Jason!
Thank you for taking the time to write us a review. It makes me so happy to hear that you and Kura Sushi are enjoying using Ecotrak. We are currently working on the vendor piece of the software and can't wait to show you once it rolls out.  Thank you for your honest feedback. It helps our product and teams improve. We are so lucky to have you as a customer. Thank you for your partnership. We appreciate you!

Overall I am happy with the software as a tool for managing our facility needs, and I appreciate that the team is open to listening to our specific needs. I really wish we didn't have system glitches almost every time they perform a system update though...

Ecotrak In Review as a New User.

Hi Dominic, 
Thanks for reviewing Ecotrak! This feedback is super helpful and has been communicated to our product team. We're so happy to hear that you are happy! We appreciate you and your business! 

Overall, I have been excited to learn how to handle this software and lead our team-If I can so humbly do so.  However, there are "waterfalls" or pathways that at times do not work and help or make sense to follow.  I believe GREAT potential lies within this software for any company but must figure out how to make it work well for our companies needs.  

Ecotrack; Semi Great..  Semi Not Great

Hi Elisa,
Thank you so much for your feedback and review. It really helps us to improve our product development. We'd love to learn more and walk you through your challenges to help resolve some issues you may be having. Please reach out directly to me at shawna@ecotrak.com. Thank you, Shawna

If you re-set your password they send you a 1 time code. Enter the code and new password and you get an oops message because the OTP doesn't work. I'm no rocket scientist but Service Channel is user friendly, this site is a nightmare. Call customer service with questions and they don't have a clue. People are nice on the phone but it doesn't seem like they know the system either.

not user friendly at all

Hi Mike, 
Thank you for your review. I've communicated your review with the team. From the service provider side, we're rolling out new feature to make it easier for our service providers. We also have some great training videos and support to assist you with working in Ecotrak. 

Ectrak Review 

Hi Nicole, 
Thanks for your review! So happy that you are finding our software helpful in submitting work orders for your managers. We're happy that our support team was able to help you set up the system. Thank you for your business!

Platform is really helping us keep facilities organized and giving our users a database of support teams available at all times.

Great FM Software 

Hi Jackie,
I'm so glad you're finding Ecotrak both easy to use and helping keep your facilities organized. Thank you for your feedback! We have communicated it to our product team. This feedback helps us to continuously improve or software. Thanks again, Jackie!

Good support with Senior Customer Success Manager, [SENSITIVE CONTENT]

Positive experience

Hi William,
Thanks for the review! We're glad to hear our support team has been helpful! Our team uses your feedback to improve our product. We have a couple new features coming up on the roadmap to help with listing service providers. Stay tuned! 

We've been able to continue to run an effective R&M program with half the previous effort

Ecotrak R&M Software Review

Hey Eric!
It makes us so happy to hear that Ecotrak has helped save you time and streamline your facilities management program. Thanks again for the feedback! I've communicated it to our entire team. :) 

One Year Since Implementation

Hi Ashley,
Thank you for your review! So awesome that you are able to have this info synced with your accounting platform. Thanks for your partnership! 

EcoTrak is very intuitive to use and the team is wonderful to work with during the onboaridng time! 

EcoTrak Review

Hey Michael!
Love that you are using the Ecotrak app on-the-go! Thanks for your feedback! I've went ahead and communicated it to our product and implementations team. Thanks again!

The invoice and reporting tools are helpful for creating reports for our restaurants.

Awesome!

Hi Joe,
Thank you so much for taking time to leave a review for the Ecotrak team! Love to see that you had a positive experience. Looking forward to our continued partnership together!

Ecotrack Facility Management Software; Gets the Job Done! 

Hi Jean-Paul,
Thank you for your review. I am SO glad that you're loving managing your vendors and maintenance in Ecotrak. I've communicated your feedback to the team. We're working on a process that makes onboarding vendors easier. Thanks again, Jean-Paul!

We chose Ecotrak after trying many systems. It delivers real-time analytics so you can predict trends and plan for future new restaurant openings. I'm able to export reports daily for my team and have a big picture view of what jobs are happening across locations.

 So happy we went with Ecotrak!

Hi Sidney,
We're so happy you chose us and thank you for the review.  

Review

Hi Koji,
Thank you writing us a review! We appreciate your feedback and will share with the Ecotrak team.

Perfect CMMS Solution for My Company

Hi Jay!
Thank you so much for writing us a review. Happy to hear that we are the perfect CMMS solution for your company. We are currently working on improving our internal tech capabilities. Stay tuned!


Once it set up properly, it can ease our workload. 

Thank you for your message, Aya! We would be happy helping you set up the system. Please reach out to us at support@ecotrak.com  to help walk you through the process. 

Review 101

Hi Ashley!
Thank you for taking the time to leave us a review! I've sent this information to our product team to review. Our team is always making improvements and adding new features based on your feedback. Thanks again, Ashley!

Francisco Castillo 

Hi Francisco,
Thanks for writing us a review and sharing your feedback. We'll be sure to share with the team. Thank you!

awesome implementation team. not overwhelming to onboard. 

Modern Times Review

Hi Robert,
Happy to hear that the implementation process wasn't overwhelming and your team is enjoying our easy-to-use dashboard. Thank you for taking the time to review Ecotrak. We are so happy to have you as a customer. 

Ecotrak Facility Management Software Reviews (2025)

Suggested alternatives

Pros and cons

23 reviews