ETQ Reliance Reviews

Best software to implement, control and monitoring of effective quality management system, The core of quality management system like Corrective, preventive action for continuously improvement are comprehensively covered, get reported and tracked for improvement. Lean methodologies to low down the re work cost, production burdens and loses is very good strategy which is too covered and act upon accordingly. Human...

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Visuals are not so interactive for large data, large data should be mandatory reading by visuals. The linkage or effects of cost of improvement on ROI can not be analyzed on it. BI and automation is not enough to drive QMS stratigically.

Historically, VERY customer focused organization, however each subsequent time they are aquired, this "pro" seems to degrade significantly. In fairness, seems pretty standard to lose customer focus when smaller companies continually get aquired. Older versions very flexible and easy to configure. Very fast to deploy and at an amazing value compared to competitors. Newer versions less so compared to original. Still much easier to do oneself than their competitor platforms, keeping costs in check if you have an in-house resource. Marketing team is fantastic. Customer Support is generally pretty good. Level 1 support seems to suffer from turnover / lack of experience, but leadership and intention is top notch. Academy (online user training) and customer forums are GREAT.

Currently going through what appears to be a philosophical pivot on their offering so the future roadmap is unclear to long time customers. Appears many new development choices are more focused on simplifying the product for the benefit of EtQ at expense of the customer and what they were originally sold. They appear to be pivoting away from flexibility as a core value by taking features away from customers. Older customers are not happy (bordering on angry), but newer customers will not know what they have lost and may be perfectly happy with the "new" value proposition.

ETQ Reliance is focused on the requirements for pharmaceutical industry with FDA compliance, but can be customized for ISO 9001 compliance. There is an extensive library of training video for each of the modules, customization of layouts and forms, and for all administrative duties.

If you are not familiar with programming software, such as Basic, customizing the program can be a challenge. Though the software comes with preset forms, if modifications are needed, the task can be daunting.

The best features of Reliance outside of the ease of use is the ability to configure it to your processes. You are not restricted to something out of the box that works for some and not for all.

Since moving to the cloud we have lost the ability to the database for real time information, for reporting and trouble shooting. Also, things we were able to do ourselves now are billable services such as cloning environments and dropping schemas.

The ability to connect records throughout the many modules allows for seamless availability of data during investigations and audits.

The use of the ETQ Academy to teach users is still limited but is always improving and providing new courses for users. The ETQ Community provides even the most basic users the full knowledge of all the ETQ user world which can help with the short comings in ETQ Academy.

Cloud function and storage is great. Flexible design capability and changes to processes/workflow.

Limited print capabilities such as font and size capability.

I like the flexibility of configuring this software.

Not a fan of some of the flexibility being taken away with NXG solutions.

Product is easy to use with basic computer skills making adoption of applications (modules) on the shop floor easy. For a med device organization, the out of the box software meets the basic compliance requirements and follows a typical flow of activities. Minimal configuration is required to align with specifics about each organization. The connection profiles and excel import sheets make loading master data extremely easy. Once you get a module up and running as a pilot, rolling out to other facilities is extremely easy. Notifications and Views significantly improve ability to manage activities and required follow-up.

1. The software is easy to configure if you have someone in your QA organization that is IT inclined that can understand basic configuration activities. Our experience is that the configuration works best when managed within the department and not totally dependent on RC hours or an IT dedicated resource to support. This may make adoption a little more difficult for some organizations. Other software may be more drop and drag....but you are also more limited on the configurations that you can make. 2. With our current version of the software, collaboration in document approval routing is difficult. It becomes a series of rejections for corrections and reroutings which can aggravate approvers. I believe newer versions have addressed this better.

From my experience using ETQ Reliance, I have found the software to be highly user-friendly, with a comprehensive set of features that have allowed me to easily manage various quality processes all in one platform. One of the aspects I appreciate most is the ability to customize workflows, which has enabled me to tailor the software to meet my organization's specific needs. The reporting and analytics...

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In my experience with ETQ Reliance, there were a few cons that I came across. I found the software to be quite expensive, and it required a significant investment from our organization. Additionally, while the customization features are excellent, it did take some time and effort to get the hang of them. Finally, I did notice some performance issues when dealing with large data volumes, which was a bit frustrating. Nonetheless, I still believe that ETQ Reliance is a robust and comprehensive solution for quality management, and I would recommend it to other organizations in need of such a system.

This software is easy to learn and use, and I appreciate that they are always looking for ways to improve their product and services. I was new to quality systems and taking over the administrative role was daunting, but ETQ has made the transition as smooth as possible by offering educational tools and support to help guide me in my new position. Our company uses Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance, and Quality Records, and we are hoping to implement their Training Management module soon, in addition to other applications. The ability to integrate this software with other systems is also a bonus as we continue to improve our own internal processes.

ETQ is pushing to move to SAAS, and our company isn't quite ready to make the jump. I'm concerned that services and improvements for on-prem customers will start to lack as the focus moves more towards SAAS.

- I love how configurable the platform is and that we are able to import/migrate data from other systems into the platform. - Many of the OOB modules are very well designed and integrated, which helps create a holistic quality experience that complies with ISO-9001 requirements. - The "designer" experience is very robust and nearly limitless in capabilities, which has helped us use Reliance to replace...

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- A lot of new users complain that the software not very intuitive to use and navigate. - License prices have increased a lot over the years and features that used to be included for free, now cost money (upgrades, SaaS environment clones, etc.). - The new Reliance "NXG" ("Next Generation") product poses a number of security concerns due to its multi-tenant hosting architecture. - No access to our...

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I have worked for two companies as a programmer in this software package under very different use cases. The fundamentals are the same even though one company made Nuclear Fuel and the other Flavors & Fragrances. "Out-of-the-Box" is the same for all customers and configured individually to the needs of the user.

Later versions of the software have removed some of the capabilities of the programmer and that can be a hard adjustment, but it is understood why these areas are locked down and free of custom configurations.

This software made receiving product, moving product, and finding errors much simpler than the old software we were using. A little confusing at first, but after a couple weeks of use it is very easy to navigate.

It took a few weeks to really learn the ins and outs of the software, how to navigate it, but glad we made the switch.

Since beginning with document control and employee training, we have easily been able to transfer and evenintegrate older systems into etq. We've now come such a long way from those older tools and have made everyone's jobs much easier. The amount of transparency and sharing that we've achieved from etq was monumental.

Some of the out of box solutions in modules like Employee Training and Assets can be cumbersome to make work for us.

Very easy to custom configure the design from our end or to build an entire application from scratch, users like it for ease of use, easy to pull data for reporting, Tech support responds to issues within an hour or two max - 99% of my issues are not to fix something but for how to do something, upgrades are reasonably painless, enterprise scaling is fairly straight forward and cost is very reasonable.

We are experiencing some issues getting the mobility functionality working properly. I believe that it's something at our end. EtQ Tech support is sending a technician onsite to assist with troubleshooting the issue. Other than that there really isn't much to not like.

The system does come out of the box with a lot of functionality and we did use a lot of it. The ability to customize to our unique needs was also beneficial.

The system currently uses ETQ Academy for most training but I would also like to have more of a textbook for each of the systems. Using the videos is to slow to find information and not specific enough. Users would like better methods of creating Ad Hoc reporting. The system is locked down for the basic users and they cannot make their own reports/views.

Easy to configure to specific business process.

Integrations can be hard to set up and you will most likely need help from an ETQ IC.

Some elements that I like most about the software are below: -It is easy to set up new users and they general grasp using ETQ as an end user fairly quickly -Change control of documents and materials is easily managed. -Office Integration with documents is easy to set up and reduces redundancy in updating revision numbers.

Some elements that are not my favorite in the software: -Username and passwords are not able to be saved for ease of login -When doing change requests, documents need to be downloaded and re-uploaded. It would be nice to hit save and have it automatically updated in the system.

The ability to develop our own custom applications on a great base platform.

Taking away features and implementing cloud technology

The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability.

First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release.

Flexibility and configurability. The ability to distribute administration to local sites.

Lack of support and degraded speed after the recent upgrade. ETQ has said that it will focus resources on the cloud solution and just kinda maintain the on-prem solution. It is pushing on-prem customers to move to the cloud solution which however is TOO expensive. This has left on-prem customers in a quandary wondering about options. This could be reasons for the lack of ongoing and development support.

Flexibility. It can be used for just about anything. We call it the anything engine because it is flexible enough to be used on the plant floor or high level enough to be used by VPs. It is easy enough for normal non-technical business users to configure and get extreme value and flexible enough for highly technical developers to implement unique solutions.

The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality.

EtQ's Reliance is very flexible and we have been able to fit the software to the task instead of having to modify our systems to fit the software. It also has so many modules that help us manage the ever growing list of compliance tasks.

The Employee Training module is scheduled for a much needed update. It can't come soon enough. As it is right now the training module is really just a repository for training dates at our company.

Having a central repository for data from various people in the organization is very helpful. Also, when customers come in for auditing purposes and we are able to show them our systems on the computer, they are very impressed.

Ease of use for people with weak computer skills. Items that were once on older versions of the software are not always available on the newer versions.

The document control module is used by our company and satisfied our business requirement which was to obtain ISO certification. For the most part, the module is quite customizable aside from a few things. The product is quite user friendly.

Sometimes it can be difficult to find appropriate learning material in the library offered but this has been communicated to customer support and they have taken this into account.