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Field Force Tracker Logo

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All-in-one field service management solution

(5)

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Field Force Tracker Pricing, Features, Reviews and Alternatives

Field Force Tracker product overview

Price starts from

19.99

/user

Per month

What is Field Force Tracker?

Field Force Tracker is a cloud-based field service management solution which offers a range of features for managing customers, vendors, and employees, job scheduling and dispatch, contract and warranty management, equipment maintenance, time tracking, invoicing, accounting, reporting, and more. Native apps for iOS and Android allow field employees to update jobs, submit timesheets, and generate invoices in the field.

Key benefits of using Field Force Tracker

  • The job scheduler evaluates job types, technicians’ skills, technician locations, product types, and other factors to identify which technicians are suited to the job, allowing users to select from the filtered list, with rule-based automated assignment of technicians for organizations with large workforces.

  • The interactive map enables real-time tracking of employee locations, through continuous updates from the native apps for Android and iOS.

  • Inventory locations, updates, and stock histories can be managed for all location types, including technician trucks, depot repair facilities, warehouses, and other virtual inventory locations, with real-time updates to ensure up-to-date and accurate inventory tracking.

  • Multiple service contract types can be managed, including preventive maintenance only, service only with parts not included, and comprehensive service contracts with both parts and service included.

  • Field Force Tracker’s integrated VoIP telephony allows users to call technicians with a single click, and also enables calling between technicians, with the ability to record calls as necessary.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    24/7 (Live rep)
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Live Online
    Webinars
    In Person
    Documentation
    Videos

    Field Force Tracker pricing information

    Value for money

    4.6

    /5

    25

    Starting from

    19.99

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Field Force Tracker features

    Functionality

    4.4

    /5

    25

    Total features

    94

    10 categories

    Most valued features by users

    Activity Dashboard
    Alerts/Notifications
    Third-Party Integrations
    Reporting & Statistics
    API
    Reporting/Analytics
    Data Import/Export
    Customizable Reports

    Functionality contenders

    Field Force Tracker users reviews

    Overall Rating

    4.3

    /5

    25

    Positive reviews

    92

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.63/10
    Rating distribution

    5

    4

    3

    2

    1

    10

    13

    2

    0

    0

    Pros
    My overall experience is very good like support team management or software very nice simple effective to improve business efficency.
    Excellent" Help to manage over all Business Like Scheduling or Inventory.
    The ability to track and response rate associated with this app are great. Easy to interact with the team.
    Cons
    Sometimes customers do not get invoices and they go into spam.
    The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.
    Sometimes Recurring charges are too high other than these high charges, its all good.

    Overall rating contenders

    AvatarImg
    AvatarImg

    job m.

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    all in one fsoftware

    Reviewed 6 years ago
    Pros

    Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

    Cons

    with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

    TL
    AvatarImg

    Teresa L.

    Business Supplies and Equipment, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Impact Office Systems

    Reviewed 3 years ago

    Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.

    Pros

    Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing

    Cons

    When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

    Vendor response

    Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software.

    AR
    AvatarImg

    Verified reviewer

    Business Supplies and Equipment, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Equipment sales

    Reviewed 6 years ago

    We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

    Pros

    Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

    Cons

    Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

    Vendor response

    Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.

    DD
    AvatarImg

    Derek D.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Use of Field Force Tracker

    Reviewed 3 years ago

    Great experience.

    Pros

    Ease of use and scheduling feature. Also has good support contract module.

    Cons

    Does not text or email you when support contracts are due.

    Vendor response

    Hi Derek, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Thank you again for sharing such a positive experience. It means the world to us.

    TP
    AvatarImg

    Todd P.

    Construction, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent app

    Reviewed 3 years ago

    Dispatching is easier. Customer history is a huge feature.

    Pros

    Integrating had some bugs. Makes tracking and getting info on jobs easy.

    Cons

    Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

    Vendor response

    Hi Todd, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Field Force Tracker, please accept our sincere thank you!

    Field Force Tracker FAQs

    Q. What type of pricing plans does Field Force Tracker offer?

    Field Force Tracker has the following pricing plans:
    Starting from: $19.99/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Field Force Tracker?

    Field Force Tracker has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Field Force Tracker support?

    Field Force Tracker supports the following languages:
    English


    Q. Does Field Force Tracker support mobile devices?

    Field Force Tracker supports the following devices:
    Android, iPad, iPhone


    Q. Does Field Force Tracker offer an API?

    Yes, Field Force Tracker has an API available for use.


    Q. What other apps does Field Force Tracker integrate with?

    Field Force Tracker integrates with the following applications:
    QuickBooks Online Advanced, QuickBooks Online


    Q. What level of support does Field Force Tracker offer?

    Field Force Tracker offers the following support options:
    FAQs/Forum, Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

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