Eptura Workplace Reviews - Pros & Cons, Ratings & more

OfficeSpace

Clearooms

Tribeloo

IBM TRIRIGA

FMS:Workplace

MRI Prolease

iOFFICE is a cloud-based integrated office system which assists medium to large sized corporations with visitor and facility management. Its key features include scheduling, meeting room booking, ID scanning, registration, document management, space utilization and courier tracking.

Eptura Workplace

Android

Web-based

Windows

iPad

iPhone

Helpdesk folks are amazing. Opportunities for improvement are with customization of the user interface and enhancing their single sign on capability.

I have enjoyed using this software with my space planning needs. I like how they are always wanting to better themselves and really care what the customer thinks.

I enjoy the product's ease of use. I like that it's modern and intuitive, and I like that you don't have to be very technical to use it.

I like that it integrates well with other systems that we may have in place, and I really enjoy that the system is highly configurable. IOffice as a vendor is also great.

The quality of the product is great. I like the reporting features.

If your looking for a lot of option and would like customization this is a great product.

Outstanding product for managing space and services. Fully customizable and fits into to our budget.

Staff loves the easily accessible icons that capture their service requests, as well as the easy to identify workstations and meeting room locations in the Space Manager module.

It is a very easy sytem to use and keep up with. The Enginners that we have on our team, enjoy it, easy to use.

Support teams for development & implementation are fantastic.

Great product, Great integration and easy to use.

IOffice is an easy use and good technology for spaceplanning.

Mergers have resulted in poor customer service and products.

TRAC has almost everything you need for fleet, space and time management. Modules are easy to use and arranged in a  way to make basic job completion effective and efficient.

The reason we selected iOffice was because of it's friendly user interface and overall pricing.

They had all the platforms we need but none meet our expectations, some don't even integrate with our current software so we can't use them and are still being charged.

The inability to create custom data labels & control drawing quality is limiting.

We are launching reservations globally this week and I'm not confident that I won't have a bunch of colleagues deterred from using iOffice because they find it frustrating.

review 11/23

Thank you for your feedback! We're delighted to hear that our Space and Service Request modules have had a positive impact on your workplace experience. It's great to hear your desire for more reporting and analytics, as we understand the importance of detailed insights. This is something we're actively working to enhance our reporting capabilities within the product. Stayed tuned for more exciting updates in the near future. The Eptura team

Overall, this is a good mid-tier product.  It does not have all of the features of some of the more expensive products but it is easy to implement and easy to use.

Space and Reservation Experience

Thank you for your review, Jeff. We’re glad to hear that you found the system easy to implement and use. Your feedback on areas for improvement is great to hear, and we always consider suggestions from our customers as we strive to enhance the product. We’ll be sure to pass these onto the relevant teams so they can be considered for future releases.

We appreciate your support and the time you took to leave your feedback.

The Eptura team

Dealing with customer service has been quick and responsive. They don't quit until the issue is resolved.

TRAC Review

Hi Anne, thank you for your review of Eptura Workplace. It's great to hear that you find the system easy to use and that our customer service has been quick and responsive. Your feedback on wanting more customization is really useful, and we will pass it on to our team. We are constantly looking for ways to enhance our products for our customers! The Eptura team

Since Eptura we have seen a decline in managing our account, product solutions, pricing has increased and your contracts staff declined to negotiate pricing and terms with our procurement group.  
Eptura is definitely going backwards due to quick unstable growth.

Mergers have resulted in poor customer service and products!

We now have a space plan for growth and can manage seating/employee and manager expectations, new hires, tracking vehicle information as well as allergies, birthdays, start date, etc.

Perfect for our growing company...

Erin,
We're glad to hear iOFFICE was a perfect choice for you. Adaptability and flexibility are so important to a growing company - we never want you to pay for something you aren't going to use! Thank you for the kind words and please reach out to us via your account manager or at (713) 526-1029 if you ever have any questions. 

We have not yet gone live with the software yet as we are currently implementing the Space and Moves module. Our goal has been to automate many of our processes related to Space, Moves, Hoteling Reservations and Service Requests.  Prior to going live we are seeing positive improvements in the system that will help us to get rid of multiple outdated spreadsheet and inaccurate space data and the ability to easily track moves and report on the data.  

iOffice Implementation

Sara,
Thank you for your review. Getting rid of outdated spreadsheets with inaccurate space data and gaining the ability to easily track moves and report on the data sounds like a major win. However, it concerns us that iOFFICE is missing some functions you need. Your account manager should be reaching out to you to discuss these items in more detail and come up with a solution. In the meantime, don't hesitate to reach out if there is anything we can help you with!

Great product

Hi Jamie, thank you for your review! We're delighted to hear that Eptura Workplace has played a crucial role l in space planning across your offices and has provided you with valuable to identify space utilization and underutilization. Your feedback regarding more in-depth analytics has been passed on to our team, as we are constantly working on enhancing our offerings to meet our customers' evolving needs. The Eptura team

Closing the gaps on implementation

Corey,
It's wonderful to hear that our implementation and development teams were able to automate a process that saved you valuable time. They work very hard and it will give them encouragement to keep up the great work. We will make sure to pass along your suggestion about the Insights module. In the meantime, there is no limit on the number of email address that a report can be scheduled to send to. Thank you for your review and for being a loyal iOFFICE customer!

Excited for more to come

Hi Casey, 

Thank you for your feedback—and it’s great to learn that you find the system user-friendly. We really appreciate your great suggestions for enhancing the product. We take all customer feedback on board and will consider these as we continue to improve our system—stay tuned for more exciting updates.

The Eptura team

Customer service has been up and down throughout my use of the software.    Common sense issues that need to be fixed to make the software are often pushed to the back burner or never acted upon.   These would only make the software better.  

Space module 

Renee, thank you for taking the time to share your feedback. It’s fantastic to hear that the floor plans have aided in space planning and overall space strategies within your company. 

We apologize for any inconsistencies you may have experienced with our customer service. Your concerns are important to us, and we’re committed to improving our responsiveness and promptly addressing any issues raised.

We also appreciate your feedback on the cost. We continuously evaluate our pricing structure to ensure it aligns with the value we provide to our customers. Your input will be taken into consideration as we make any adjustments in the future!

The Eptura team

Having all my systems under 1 umbrella makes things easier for me the Facilities Manager and also our Legal and AP team as well. One system, one contract and one invoice. Before ioffice we had several systems which was a pain to manage, train and maintain. I also like how ioffice finds more inovative ways to enhance our experience and help us better manage our Facility. I'm currently looking into sensor tech and way finders for our new expansion floor and current office. After the conference I saw potential to enhance the experience of our staff by using this technology. ioffice continues to make improvements and makes me look good by incorporating the new tech to our Facility.

Pokemon iOffice Use

Russell, 
Thank you so much for the great feedback! It's wonderful to hear that iOFFICE's single platform design has made your job easier and allowed you to combine multiple systems into one. We were so glad that you attended our User Conference and are delighted to know you walked away with valuable information on sensors, wayfinding, and employee experience. Your concerns with the Space Manager and printing will be passed along to the correct team. Please let us know if we can ever be of assistance and we hope iOFFICE continues making you look good!

Overall iOffice has been a great addition to our office as a way-finding and space planning tool, however iOffice feels like it was designed for smaller office with low volume of floor plan and occupancy changes. Office does not seem scalable for companies that are moving people around frequently or making updates daily, as it lacks the ability to make mass changes, and there's no way to preview the floor without having to publish it to the live site. There is also a lot of limitations to syncing iOffice data with other existing platforms that our company uses, and requires extra API development internally just to build connectors for instant updates. 

Suitable for smaller business and office spaces

Jocelyn,
Thank you for sharing your thoughts with us. We're so pleased to know that iOFFICE is a great addition to your workspace, and that it has been easy for you to use and train others. However, I am sorry to hear we missed the mark on some key features. Tedious is never a word you want to hear when it comes to software. Know that we take your feedback seriously. We're also in the process of making some major enhancements to our space and move modules such as the ability to "shelf" employees while you decide where to move them, faster load times for users, and a new forecasting view in our stacking diagram. We realize working with development and IT can be cumbersome. We're also working on a solution that will make connecting to other platforms even easier by cutting out the need for middleware to act as a bridge between our workplace management software and your applications. We hope these, among other updates, will make your experience with iOFFICE even better in the future.

Mixed Review

All Around Great Solution - TRAC

Thank you for your review Wes. We're happy to hear you think iOFFICE is an all around great solution and the modules are easy to use. The ability for customers to batch load items is something we are currently working on and plan to roll out soon. I have made our development team aware of your other reporting suggestions and they'll take them into consideration for future improvements. Thank you again for your feedback!

As a Building Services Specialist, the iOffice Facilities Management program has become my right-arm. I am able to access requests in real-time, even when I am away from the office. My facility associates, engineers, and porters, are able to pick-up tickets on their mobile devices, which helps to keep things moving.

iOffice Facilities Management Software- two thumbs up!

Barbara,
We can't thank you enough for the positive review. We are especially happy to know that you can access everything you need when you are away from the office. We truly value you as a customer and look forward to working with you for many years to come.

The company I'm with was already using the software. Attending the conference helped me get up to speed on the versatility of the software. I would like to see the software integrated into our IT request systems as well. We currently have more than one IT request and inventory system that seem very bulky and antiquated compared to iOffice.

Recently Introduced

Adam, 
We were so happy to have you and your team at our annual User Conference and appreciate you taking the time to attend. We will forward your suggestions about integration to our development team. Thank you for your feedback and please continue to let us know if we are meeting your needs in the future.

iOffice

Thank you for your review David. It is so great to hear that iOFFICE has helped you improve the quality and production time of your reporting. We appreciate your candid feedback about the learning curve and will pass it along to our team. Take care!

Today's technological advances sometimes make me feel like the technological train has left my station and I'm still on the platform. However, iOffice's IWMS system is relatively easy. If you can find your way around a Windows OS, the iOffice system should be just as easy.  
The product's functionality exceeds my expectations. The system has a directory feature that pinpoints a colleague's office location on a virtual map. You can create move scenarios. The system is highly configurable. This is truly SaaS.
The quality of the product is great. I like the reporting features. I like to see that all of the information is being captured live. I also like that I can go into the system day or night from home or on a trip because the system is web-based.
 Customer service is great. I always get a live person when I call. The staff is very knowledgeable.
 I enjoy the product's ease of use. I like that it's modern and intuitive, and I like that you don't have to be very technical to use it. I like the reporting features. I like that it integrates well with other systems that we may have in place, and I really enjoy that the system is highly configurable. 
iOffice as a vendor is also great. Their staff knows the product, and it shows. They provide training during the implementation process so you can test run your system and make quick corrections prior to the rollout.  To be honest, I'm having a hard time trying to think of something I don't like about the tool.  I recommend that you scrub your data before you turn it over to iOffice or any vendor for that matter.  Freeze moves during the space and move management implementation and make sure your CAD drawings are up to date. 

Easiest tool to use that met all of our needs!

Luis, 
It is great to hear that our IWMS is intuitive and was easy for your and your team to adopt! We're also delighted to know the system has exceeded your expectations. Thank you for the compliment, we can't help but agree, with think our IWMS is the only true SaaS out there. We hope we continue to knock your socks off, and please let us know if there is anything you would like to see in the future, or if we can be of assistance in some way. Take care!

Usage

Thank you for your review, Milaika. We’re pleased to hear that our Visitor and Outlook integration have been helpful in your organization’s shift to a hybrid work setup.  

We appreciate your honest feedback regarding the bugs. While specifying exact timeframes can be challenging, our team is actively working to address these issues. We remain committed to enhancing your experience with our product.

If you encounter any persisting issues, please let us know through the Support Portal, and we’ll provide you with an update promptly.  

The Eptura team

A very useful organizational tool

Stephen,

Thank you for your rating and review! We appreciate having you as an iOFFICE customer and look forward to our continued partnership!

We will pass along your concerns on the load time to our dev team.

Thanks,

Nick Bradshaw
Customer Marketing Manager

iOffice User Review

Hi Hugo, 

Thank you for sharing your thoughts. Great to hear the product is user-friendly for you! Your feedback on where we can improve is super helpful, and we’re noting your suggestions about custom data labels and control drawing quality. We’re all about making the product even better for our customers. 

The Eptura team

Streamlining Real Estate/Facilities Support

Hi Daniel,
Thank you so much for taking the time to write this review. We agree that a single platform is key to running your workplace and making business decisions. We're so glad you were able to eliminate common office problems using our service request and conference room scheduling software. Our technology is constantly evolving to support our clients' growth so keep an eye out for some big updates between now and the end of the year. Like you mentioned, we are certainly ready to support, so please reach out if there is anything we can help with!

Software was is mostly effective with adequate support.  Custom reporting features provide inconsistent output and unexpected product updates have a cascading impact to customer expected results.

Customer Survey

David, 
It is great to hear that our product has been easy for your team to use. However, we are so sorry to see that our custom reports are not meeting your needs. We encourage you to please seek assistance through our customer support team who will be more than happy to help. We have also directed your concerns about our product updates to our development team. Thank you for your honest feedback! 

iOffice use

Dawn,
Thank you for taking the time to share your opinion on iOFFICE. It made our day to hear you love our wayfinding software. It's customers like you that make our job so wonderful. We are always working on adding more features and will work hard to continue delivering a great experience.

Tech User

Hi Sandeep, 

Thank you for taking the time to share your thoughts with us. We appreciate your feedback on the areas that could benefit from additional features in certain modules and the need for more comprehensive analytics. Your input is helpful as we constantly seek ways to improve the product for our customers. We’ll pass on your suggestions to the relevant teams for consideration in our future updates!

The Eptura team

Eptura Workplace Reviews

Suggested alternatives

Pros and cons

60 reviews