M1 ERP Pricing

Customer support is good. You can always get someone on the phone. They do work with you to try and get things figured out. Although you may be on the phone a long time, so plan accordingly.

Everything pretty much. It's the least user friendly software we've encountered. It's not a visible system, everything is buried deep within. It takes many different clicks and screens to see what is needed to see. Doing any retail type business with different price levels is very troublesome. Information that should be simple to look up in near impossible. This system also puts your parts from a PO...

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What I like most about the software is how easy it is to stay on top of the General Ledger on a daily basis. If something goes wrong, I don't have to wait until closing to find the problem. M1 makes it possible to make corrections immediately.

1. We were told the job costing module would apply labor & burden properly. It doesn't. 2. We were told the BOM would upload to the job. It doesn't. That was an expensive lie for us. 3. When the guys make mistakes, it can be difficult and tedious to find and correct mistakes. 4. We made it clear from the start that one customization would be needed and would be VERY important. Numerous attempts have not gotten a result.

It is very intuitive and extremely detailed. Nothing is missed.

Hard to learn at first, but customer support more than makes up for it. Very helpful and professional.

We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

All the functionality of a larger program without the big program cost and the flexibility to do minor customization.

Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.

I like the customization available since it's built on SQL Server and uses Microsoft forms. It's easy to get at the data and add custom features. The fact that is uses Crystal Reports as the reporting engine is nice - so there's not a big learning curve there.

I think it could respond a little quicker to inquiries (the screens sometimes feel slow) and the errors are sometimes cryptic - unless you are familiar with the database tables and their layout.

Excellent customer service with support on software and hardware questions. I have had consistently outstanding support from the customer service group supporting the E2 MFG system. Good value for the product provided. Accounting module works well for us and allows us to use one system for our manufacturing processes and our accounting functions.

Some of the changes made through upgrades have been pretty frustrating and seem to be focused on a select few customers and don't make sense for the rest. (most recent example: Purchasing Module - addition of required Location entry for Receivers as a default instead of a choice to be made within the company preferences.)

The most we like about E2 is the following, 1 user friendly , specially the help line 2: database module an bill bill of married module and part search engine 3: project setup and process routing 4: real time cost capture 4: we envoy the accounting module

The most we like least about E2 are, 1: Converting proposal to order 2: Lack of creating report to show the Balkance of non invoiced for any particular order

No ad-dons, no cost for view users, i.e. unlimited clock card entry PC's.

Absolutely poor support if any. Referred to external consultants as ECi M1 could not supply technical support.

The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.

The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.

The low cost of overhead to run M1 is its best feature. It is very robust, and runs day after day with minimal support required. M1 is very user friendly and intuitive. Also, the use of Crystal Reports on an SQL database allows for easy modification and development of reports that then are easily run from inside M1 giving users a seamless feel. We have had excellent support during implementation and post implementation.

I am anxious for continued development of the manufacturing floor scheduling.

There are multiple ways to perform functions within the software. The access to data through QuickView and report hyperlinks makes finding the information very easy.

Once a job is "In Process" making changes becomes very difficult. The lack of being able to use UPS ground freight pricing has added extra work onto our Shipping department. Hopefully, the interface will be completed soon.

Ease of use. Navigation of windows. Ability to run many custom reports in Hotspots.

Cost of additional users can be expensive.

Completely customizable. Access to consultants who helped us decide as a team why or why we shouldn’t run something one way as opposed to another. They were very knowledgeable and insightful.

The consultants gave employees too much reign over the server and the potential to mess up the data base we were building. Their lack of support for the payroll module.

We are still implementing, but so far, everything is working as demonstrated.

Importing of products is sort of complicated since some of the items in the product setup is in different database files. Therefore, manual entry or several imports are required.

Flexible, quick learn for use, many good reports, good document management.

Moderate in accounting, weak in quality, DMR's, RMA's , weak in scheduling, some draw backs in using COG's, weak in Revision control.