M1 ERP Reviews

The low cost of overhead to run M1 is its best feature. It is very robust, and runs day after day with minimal support required. M1 is very user friendly and intuitive. Also, the use of Crystal Reports on an SQL database allows for easy modification and development of reports that then are easily run from inside M1 giving users a seamless feel. We have had excellent support during implementation and post implementation.

I am anxious for continued development of the manufacturing floor scheduling.

I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.

i like the range of information that is available at the fingertips

could have a more modern look and feel to it

Customizable, easy to backup and restore databases.

Buggy, not maintained properly (outdated reporting, security practices), not user-friendly overall (they obviously do not have UX staff).

All the functionality of a larger program without the big program cost and the flexibility to do minor customization.

Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.

The software makes it easy to find a lot of data that can be exported and used as necessary

It is more difficult to set up reports and customize fields for users that do not want to see all fo the background data and only want specifics

User friendly dashboard. Advance options for all the modules. one stop solution for all the resources planning.

Not enough features for multiple platform usage. Little Slower. No report modification format for user

Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing

Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.

The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

As the M1 has grown, there have been times where response times have been a little longer than expected.

Although not intuitive at all, once you get used to the system it does work and prior to this year, it has been infallible.

Customer service is fair to poor as we did not receive any contact from this company regarding upgrades, etc. Carefully read the maintenance agreement as it apparently does not cover repairs and upgrades - which begs the question, what is that payment for exactly??

I will have to compliment the trainer and the ECI Conference held in Orlando. I felt that all areas were fully addressed. Obviously as time goes on, more comfort and trust is gain in the product. Having been on Sage previously, I like how this is a real financial package although it can be cumbersome at times. I still have lots to learn about the entire package.

There is no refresh button.

No ad-dons, no cost for view users, i.e. unlimited clock card entry PC's.

Absolutely poor support if any. Referred to external consultants as ECi M1 could not supply technical support.

No pros were added to this review

Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.

Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.

Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this. ECi started promising us new version but promise was sliding. After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner. M1 also has major security issue.

The vendor is wonderful to work with. From the sales thru the president, their open door policy is forward thinking and provides customers with a sense of being taken care when they need it. The product M1 has proven to be the most customizable and flexible system I've dealt with in 36 years however I'm still learning more of what all it can do.

The least liked, even though it this is by no means a dislike on my part, for the product would be the way item master must be for the local bin and not being able to have multiple bins per one location for one item. The vendor side would be the fresh talent they are with vs. Those with 20 plus yrs.

Completely customizable. Access to consultants who helped us decide as a team why or why we shouldn’t run something one way as opposed to another. They were very knowledgeable and insightful.

The consultants gave employees too much reign over the server and the potential to mess up the data base we were building. Their lack of support for the payroll module.

The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

The product already has deep features but it has the flexibility which allows for code to be written by us to enhance the system. This allows us to get specific on certain methods we use that may not be stock methods for an industry.

At this point in the process, we have not uncovered a negative.

IT support is timely and almost always available.

It doesn't account for scrap within a job, and scrap tracking overall is very difficult. The software seems to want to manage scrap with completed good parts together, and that does not work when trying to track to meet ISO requirements.

Works as advertised or better. Easy to train and use. Fast and reliable. Simple to upgrade and backup. Very powerful search functions and grids are adjustable by user. Customization is available to users with included tools and then adding Crystal Reports. Easy migration from our other software. M1 technical support is extremely helpful and knowledgeable.

Nothing negative to say.

Highly customizable to fit your needs User friendly Tremendous search capabilities Great service staff Highly reliable

Quality Module. Quality module lacks reports and some linking of data, however, we can create any report we need through Crystal Reports.

M1 is more customizable than many other options.

Based on the increasing number of bugs and no new bug fixes, it seems that M1 is being phased out by ECi. The software is nearly unusable with Windows Vista and is mediocre at best on Windows 7. The scheduling module is terribly poor, and ECi has displayed zero effort in improving these issues. The tech support response time is horrid and there are very few well-trained tech support staff available (however a few are knowledgeable). Come on ECi! Fix this product which has great potential!

The only thing that was good was the dashboard The software appeared to be ideal for a company making thousands of components in production runs - the very thing that we don't do.

The software is extremely clunky. it seemed that anything that could be done with 1 click in our old program program takes 5 clicks. Support was often vague - it didnt sound like support personell had the correct training They sold us a web app that they said was up and running, which was a large influencer in our decision as we required remote access to the CRM, however they hadn't finished developing it. They didn't seem to understand NZ laws Overall, the recommendation made by the company seemed to be motivated by getting the sale, rather than providing a solution that was fit for purpose.

All modules integrate together. One ERP system covers all areas of the business. Ability to customise for special needs.

On older computers it can be a bit slow. Especially if you have multiple windows open.

The ease of use and personal tayloring to your specific needs is great. The training offered is also a very nice touch.

Really could not find any cons the system has everything we were looking for. The only con that i can think of is that we cannot go live sooner.