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Manufacturing enterprise resource planning (ERP) software
Recommended
Daniel K.
IT Director
Information Technology and Services, self-employed
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Daniel K.: Hi, I'm Daniel and I'm the IT director for a manufacturing company. And I give M1 ERP a five...
Todd M.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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For us it was really the staff that made us feel at ease with out decision, from the salesperson to our implementer to the folks in support. They have really come through for us over the time we have used M1.
M1 has helped us track serial and lot numbers effectively and allowed us to streamline many processes across the company. Have used it for five years now, we rely on the data it generates to run our business in the most efficient and cost effective way possible. Our implementer took the time to learn our business and made suggestions on how the software could assist us in areas we had not even considered. We definitely choose the right software!
No cons were added to this review
Aron S.
Aviation & Aerospace, 11-50 employees
Used daily for 2+ years
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Crescent has had a great experience with E2. I feel like we are uncovering new functionality almost every day. The whiteboard and scheduling module has helped us greatly.
E2 is a huge step forward from where we were as an organization. The powerful features and endless options make the possibilities for this software seem endless. If you want to perform a particular function odds are E2 has a way to do it.
E2 was such a drastic shift from where we came from that eployees took a long time to adjust, Those that are willing to experiment with the software and its capabilities have had a much easier transition than those who are not.
Ryan J.
Mining & Metals, 1-10 employees
Used daily for 6-12 months
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Customer support is good. You can always get someone on the phone. They do work with you to try and get things figured out. Although you may be on the phone a long time, so plan accordingly.
Everything pretty much. It's the least user friendly software we've encountered. It's not a visible system, everything is buried deep within. It takes many different clicks and screens to see what is needed to see. Doing any retail type business with different price levels is very troublesome. Information that should be simple to look up in near impossible. This system also puts your parts from a PO...
Joseph S.
Mechanical or Industrial Engineering, 1-10 employees
Used daily for 2+ years
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It has been a mixed bag over the years, but the people are the best!!!!!!
This software is very versatile and covers everything from quoting through shipping. The accounting module keeps everything in one interface so there aren't any integration issues.
The quoting module uses estimate codes that you can not see all at the same time. Reconciliation of accounts only works on a calendar month basis. Credit cards require jumping through some hoops!
Kody F.
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for 2+ years
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We have been using this software for 10 years and I don't know how we ever survived without it. Product Configurators really helped us streamline our estimating and planning processes.
We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did. I'm not good at cons...
Eric S.
Industrial Automation, 11-50 employees
Used daily for 2+ years
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It has worked as we need it to do full manufacturing management.
It Will do virtually anything that we need it to do.
Not very good support for the product, ie having to call or e-mail someone to call back, maybe within a couple of days. Manuals are very generic. Online info is very limited too.
Tammy B.
Consumer Goods, 11-50 employees
Used daily for less than 6 months
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Poor customer service is the biggest problem. There are some in "support" that are very good and know the software well. But there have been major issues with some of the "management" types and emails go unanswered on a regular basis. I honestly don't know what some of these people do. Once they get your money, they aren't really interested in helping.
What I like most about the software is how easy it is to stay on top of the General Ledger on a daily basis. If something goes wrong, I don't have to wait until closing to find the problem. M1 makes it possible to make corrections immediately.
1. We were told the job costing module would apply labor & burden properly. It doesn't. 2. We were told the BOM would upload to the job. It doesn't. That was an expensive lie for us. 3. When the guys make mistakes, it can be difficult and tedious to find and correct mistakes. 4. We made it clear from the start that one customization would be needed and would be VERY important. Numerous attempts have not gotten a result.
Vanessa M.
Defense & Space, 11-50 employees
Used daily for 2+ years
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Visibility is key for us, and with this software you can follow an opportunity through from initial stages of quoting through final stages of billing and everything in between. And Customer Service is Top Notch!
It can be difficult to make changes to orders once in process, but hopefully that is something their team recognizes and will help to rectify in the future.
Marie R.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 2+ years
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We replaced Global Shop with M1. We like M1 because is quick and efficient. We are working on more customized reporting and moving to the newest version - very exciting for our company!!
Getting new downloads up and running is a little difficult. Hard to coordinate M1 Support with our outside IT Consultant
Joshua Z.
Industrial Automation, 51-200 employees
Used daily for 2+ years
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E2 has helped us be able to reign in hundreds of variables and see an organized shop floor and schedule. It takes dedication to learn and upkeep, but well worth the time and cost.
It is very intuitive and extremely detailed. Nothing is missed.
Hard to learn at first, but customer support more than makes up for it. Very helpful and professional.
David P.
1-10 employees
Used daily for 2+ years
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I would not recommend this software. It is shameful how un-customer friendly this company is.
Although not intuitive at all, once you get used to the system it does work and prior to this year, it has been infallible.
Customer service is fair to poor as we did not receive any contact from this company regarding upgrades, etc. Carefully read the maintenance agreement as it apparently does not cover repairs and upgrades - which begs the question, what is that payment for exactly??
Steve B.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 2+ years
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I recommend this ERP software on a regular basis, it is a great value added to our company
We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy
The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then
Danny K.
Machinery, 11-50 employees
Used daily for 2+ years
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Overall a decent program. I think it would definitely work better for a larger company with multiple divisions.
Very detailed when planning jobs. Trackability of inventory is great.
I am not a fan of how once something has been linked it is not able to be deleted.
Slavy D.
Mechanical or Industrial Engineering, 201-500 employees
Used other for 6-12 months
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Before giving any attention to this product do your own research on it. Original M1 code was stolen from other company by former employees then followed by lawsuit in which M1 people lost.
Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.
Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this. ECi started promising us new version but promise was sliding. After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner. M1 also has major security issue.
Mike P.
Aviation & Aerospace, 51-200 employees
Used daily for 2+ years
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Ease of use, functionality, reporting, scheduling.
Nothing yet. We've been using V7 and are getting ready to switch to V9, looking forward to the upgrade.
Thank you Mike! We always appreciate the feedback. Best regards. The ECI team.
Tracy S.
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for 2+ years
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Very good, Very helpful customer service
The amount of report options is wonderful you have many different options to retrieve your report
trying to figure out the best way to get a report
daniel w.
Warehousing, 11-50 employees
Used daily for 2+ years
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i like the range of information that is available at the fingertips
could have a more modern look and feel to it
Joe H.
Electrical/Electronic Manufacturing,
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Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.
Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.
Grant A.
Electrical/Electronic Manufacturing,
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The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.
The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.
Susan H.
Packaging and Containers, 11-50 employees
Used daily for 1-2 years
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The way the data flows through the entire process of production to invoicing.
The help option needs a bit more step-by-step explanation. I have trouble finding what I need.
David Z.
Aviation & Aerospace, 51-200 employees
Used weekly for 1-2 years
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We are only using a small subset of the capabilities at first, but we have solved our manufacturing scheduling issues by tracking machine and personnel usage time.
Easy to use. Broken into modules so everything is grouped together. You can have multiple tabs open and traverse in-between them. Being able to access SQL backend is beneficial for writing customized reports.
Would like to see what users are logged from login screen as sometimes concurrent licenses are orphaned.
Pierre P.
Pharmaceuticals,
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All the functionality of a larger program without the big program cost and the flexibility to do minor customization.
Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.
Kris Q.
Electrical/Electronic Manufacturing,
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I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.
Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.
Carl B.
Automotive,
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The only thing that was good was the dashboard The software appeared to be ideal for a company making thousands of components in production runs - the very thing that we don't do.
The software is extremely clunky. it seemed that anything that could be done with 1 click in our old program program takes 5 clicks. Support was often vague - it didnt sound like support personell had the correct training They sold us a web app that they said was up and running, which was a large influencer in our decision as we required remote access to the CRM, however they hadn't finished developing it. They didn't seem to understand NZ laws Overall, the recommendation made by the company seemed to be motivated by getting the sale, rather than providing a solution that was fit for purpose.
JP L.
Information Technology and Services, self-employed
Used daily for less than 6 months
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Still in the setup phases
The integration is well done, there are many facets to the software setup that enhance the integration.
I wish the training video's were more up-to-date on some of the advanced features like scheduling and the web interfaces.