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IBM Maximo Reviews

Reviews summary

Pros

Amazing integration capabilities. In addition, the solution has many features in the box that accelerates the adoption.

Alonso V.

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It looks good it is web based the icons are bright the drop down menus help. The customer services is great as long as you pay the fees.

Kenneth G.

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Great software to keep track of your assets and the status of them.

Jaime D.

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Cons

Companies use it for show no for work because it takes to long to learn it and if you have a problem with it your stuck. Labor intense system others can do with petty cash funds.

Kenneth G.

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The interface is really hard to use. There's so many options and hidden menus that you can get lost easily.

Brian B.

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How heavy it is sometimes for my browser, it becomes so slow it is annoying.

Jair P.

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Overall rating

4.2

(67)

5

4

3

2

1

31

25

7

3

1

84%
positive reviews
89%
would recommend this app

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67 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Essential for Reliability Centered Maintenance

Reviewed 2 years ago

Maximo is an essential piece of software for any maintenance organization to track and manage work orders, manpower, and maintenance costs. Routes are especially useful for setting up preventative and predictive maintenance in the most effective and efficient manors. To get the most out of Maximo carefully plan the structure of your asset and location heirarchy and ensure every asset is included.

Pros

Ability to track and manage work orders so you understand what is happening at your facility. Re-using and duplicating job plans takes away the tediousness of writing equipment specific maintenance procedures.

Cons

Very powerful for building and tracking maintenance KPI's but can take training and experience to use to it's full potential.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Maximo expert started as a consultant and now at the client side

Reviewed 5 years ago
Pros

Capable and has amazing industry verticals which set Maximo apart from all competitors. The addition of HSE manager was a great value and the recent Supply Chain functionalities enhancement were spot on. Overall, when it comes to having an out of the box product with deep industry understanding, Maximo is the way to go.

Cons

##Product 1: The product lacks standards business processes, just like SAP, Maximo must ship with standard business process. Stressing on the same point, I'd rather spend time and money understanding the standard business process and using it as a starting point than having the absolute freedom to create whatever because this is where "replicating legacy systems" starts. ##Product 2: It is difficult...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Maximo technical architect

Reviewed 5 years ago
Pros

SOA frame work,applications supports maintenance domain

Cons

Need focus more FMEA analysis and enhance product to handle important Reliability concepts,the way SAP is coming as a single platform for enterprise giving customers to re think on having separate infrastructure for Maximo.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Administrator and End User

Reviewed 5 years ago
Pros

It's simply the best! IBM seeks to have the best CMMS product available and they have that and they continue to make it better all the time!

Cons

I think the licensing scheme is confusing and hard to understand. I think it's a road block to asset owner's looking for the best CMMS. I think the cost is prohibitive. I realize it's an expensive product to produce and maintain but I also believe it's severely overpriced. Requires asset owners to lean heavily on implementation partners who do not fully understand the product (as an end user) and as a result they are not able to help match the customer needs with the product ability.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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maximo in planning

Reviewed 2 years ago

i enjoy maximo, its alot easier to use the the last two systems i have used in utilities. i feel like mentioned in the cons for my team an interated system for a planning tool would be better for my role.

Pros

- easy navigation - main information needed very easy to see - everything needed is in one place. - saving options are easy so things are no lost - easy to add and view attachments

Cons

- not always good to use with planning, a planning tool intergrated with maximo would be good for my role. - freezes quite alot - only one person can amend at a time so if you have amended something it will not let you save it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very powerful software, perfect for medium to large industries.

Reviewed 3 years ago
Pros

What I like the most is: traceability, functionalities, conectivity. If you feed the software with good information, it will be a powerful tool for your company. You can keep track of a lot of things in one place. Perfect for maintenance management. Everyday I learn something new about it.

Cons

What I like the least would be the ease of use, interface is not very friendly for user, in my opinion. When you learn two or three things you start understanding how every module works, because it's similar, but some things don't really make sense at the beginning. And some functionalities work better from one browser to other, so I keep changing browsers (from Edge to Chrome, for example)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good and User Friendly tool for ticketing purpose

Reviewed a year ago

Essential tool for ticketing purpose. gives you ease of access to use this tool. able to generate reports and provides many features and customization as per requirement

Pros

Able to track, create, modify, close, resolve tickets. multiple tickets can be assigned at a time, able to link tickets to one another. Easy to use, does not require much of training. able to calculate the SLA

Cons

nothing much to dislike about this product

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for company-wide activities and actives measurement.

Reviewed 2 years ago

It's easy to track progress and assign work to our team.

Pros

It's so customizable you won't have enough time to use all its capabilities. It's a really robust platform which will benefit all you company.

Cons

How heavy it is sometimes for my browser, it becomes so slow it is annoying. Also managment requires lot of study and support from IBM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Complicated Asset Management Tool

Reviewed 2 years ago

I feel like in trying to be endlessly customizable, Maximo is endlessly complex. We have daily issues with users not being able to execute basic functions of their job (finding old work orders, searching for an asset, setting up a custom queue, etc.)

Pros

1. Highly customizable. 2. Runs in a virtual environment. 3. Made by IBM, so it'll be around for the foreseeable future.

Cons

1. Very busy UI. 2. Screen-to-screen navigation is clunky (browser back button breaks) 3. The search is more complicated than it should be, nearly unusable. 4. Our company's "Quick Guide" is 45 pages long—that's saying something. 5. Need multiple IT developers and DBA's to run the software at an enterprise level.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Live with it

Reviewed 4 years ago

We have it in company over a longer period, to manage many processes. An ackward user interface, but plenty of functionalities.

Pros

Once you learn the complexity, you can work with it.

Cons

COmplexity, user interface, speed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best in class EAM

Reviewed 2 years ago

Maximo is a very complex system that can be configured to your exact needs. While there is some upfront learning curve, once you get the hang of it, you're only limited by your imagination as to what you can solve with Maximo. We've tracked everything from people, to refrigerant, to timecards, to schematics, and so much more.

Pros

Maximo can do EVERYTHING. And if it can't, you have the tools within the product to build it. Maximo has a multitude of add-ons, industry solutions, etc. that add functionality to meet the needs of nearly any industry or use case. We've been implementing Maximo at clients of all sizes for years now and never had to tell a customer "No, it can't do that".

Cons

The only drawback for some customers is license pricing. Compared to the rest of the market, IBM is in the higher end, but you get what you pay for and much more with Maximo! Also, IBM's COTS mobile solutions to interface with Maximo are a little lacking, but there are a multitude of 3rd party solutions that will work even better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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IBM Maximo Tracking System

Reviewed 2 years ago

Employee time tracking was added to the system. After getting a baseline of time the system was able to compair the logged calls with the time the employee works daily. Also after getting a years worth of data some of the report was able to show graphs of how well the equipment was working or not working.

Pros

The program is good at getting things done in the background. Importing the current records can be a problem if someone was to go and make changes after the snap shot was taken. All updates after the import wouldn't get imported. The uses are endless as to what function that you may have just set it up they way you would like a report to run and it works every time unless the server goes down.

Cons

The learning curve for the system is massive and will take some time to get used to and proficent in the workings of how things are running.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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IBM Maximo a multi use system

Reviewed a year ago

Maximo is a overall good program for analyzing all data.

Pros

Maximo is great because you can track and analyze a lot of data with one program.

Cons

When I was a calibration technician it took a lot of time to set each calibration up.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Three years of use

Reviewed 6 years ago
Pros

The product is very straightforward and easy to use. With a little work and thought on the input end, the system grows itself into a very powerful tool. The gentlemen who performed my startup took time with me and reviewed what I was looking for out of the system. Then they ran a quick, mocked-up model to ensure the outcome was what I really was looking for. I was able to provide all my input data in simple Excel spreadsheets that they scrubbed and uploaded into the system, and it has been growing since. They are highly supported; I am still treated with the same attention and aggressiveness as I was when we first started. Every couple months, I look to have additional reports and queries created, and the same amount of professionalism is still shown with each request.

Cons

With the way we have the system set up, we have 10 different locations. The only drawback is if we transfer an asset from one plant to another, the receiving plant can not see the asset history. We have the system set up so each plant only sees its own assets, so this way, they just have the options of choosing the asset for their work orders. This way, they are charging the labor and part to the correct assets.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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End user review after 2 years

Reviewed 2 years ago

This has improved traceability and accountability, efficiency and reporting.

Pros

This has replaced several systems meaning you can find a wealth of detailed information in one place. It is easy and quick to produce reports and categorise information. Everything is precise and you can tailor the pages you view to your needs, sharing them with whoever needs to see them. Creating your own queries is also very useful.

Cons

Unable to view jobs planned in preferred order however I believe that this is a company limitation rather than the application itself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great for inventory management

Reviewed 2 years ago

The maintenance branch of my company uses Maximo to keep track of our warehouses inventory and help fulfill janitorial orders to all the buildings on campus.

Pros

Maximo is very organized and highly customizable. It excels at inventory management. It's also very easy to learn, I can teach new workers the basics of how to use it for the uses they need it for in a short amount of time.

Cons

Since it is self hosted, there are times that it can be slow because of server problems or heavy use. Make sure you're running Maximo on a server that's powerful enough for your use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Maximo in the Utility Space

Reviewed 5 years ago
Pros

At the time of purchase we bought Maximo from PSDI. The product at the time allowed us to standardize on a distributed platform while saving costs at an enterprise level. As some of the main players from PSDI moved to IBM after the purchase, the support model stayed the same. IBM did bring a bit more scalability to the tool while leveraging various partners for bolt ons and integration.

Cons

As Maximo changed hands the licensing model changed along with it. With all of the good IBM brought to the table, per user costs did rise.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend4/10

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Maximo an Engineers perspective

Reviewed a year ago

Maximo seems to be a very powerfull tool to keep track of work orders preventative maintenance and equipment, just make sure that your IT group can make maximo work for you. Remember the KISS principle. More powerfull and custimizable is not always better.

Pros

Maximo has many features that are customizable to fit your needs. This is great if you want to be able to prioritize your work orders for safety or energy savings.

Cons

It is easy for work orders to get lost if you dont write them correctly. Work orders separate from engineering orders and even if you change them from one to the other they get lost in maximo purgatory. When imputing a charge code in the work order screen it gets overwritten when the assigned group gets put in. This is extremely frustrating.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A very positive experience with Maximo.

Reviewed 3 years ago

One of the more complex CMMS systems on the market today.

Pros

The program is very robust. It is deep in that you can drill down and be very specific as to the type of reports you can generate. It's PM capabilities allow you to create a huge database.

Cons

The program is not particularly user friendly. It requires a good deal of training for both data entry and to generate reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Maximo User / Administrator for the past 20+ years, very flexible

Reviewed 5 years ago
Pros

The good and bad is the flexibility of the product. Each company implements and utilizes the software differently. But, companies who have similar issues can share solutions through the numerous User groups, like MUWG and GOMaximo. In addition to being a great asset / maintenance management package, it is also a developmental platform so it can be configured to solve many problems and replace in-house systems.

Cons

Being so flexible, there are times, especially when upgrading to a newer version, that it is difficult for IBM to duplicate issues we are having.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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Maximo

Reviewed 2 years ago

It could be a lot less complex. This is to be used by operatives in the field who are not always the most computer savvy.

Pros

Immediate access to colour utility prints. Access to job initiators pictures of site. Real time upload of images. Accessible via toughbook on site and via desk top when office based.

Cons

Will not work with apple products. Log ins will expire for no apparent reason and is laborious to reinstate. Could be slightly easier to use, needlessly complicated for site based work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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My Maximo experience

Reviewed 2 years ago

Overall it's a powerful software that can easily handle a company's inventory and workflow management. I would however offer an in depth training to employees using the software.

Pros

This software is loaded with tons of tools to manage inventory, and general work flow in the industrial environment. We use it for logging and taking repair work orders, handling of parts orders and fufillment and job scheduling.

Cons

The interface is really hard to use. There's so many options and hidden menus that you can get lost easily. Setting up your home page takes a long time but once it's set up i's easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Maximo Review

Reviewed 4 years ago

I spent 10 yrs using Maximo for a previous employer. The desktop version is very easy to use. There were several issues getting ipads to sync up the correct inventory numbers.

Pros

The functions that I needed worked very well

Cons

There were a lot of functions that weren't needed. Needs more customization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good customization capabilities

Reviewed 4 years ago
Pros

Good customization capabilities using application designer and data base configuration Easy to integrate with other systems with MIF. Very intuitive user interface

Cons

Deployment can be complex Good consulting skills are key to success. Licensing model could be complicated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Maximo

Reviewed 2 years ago

we are able to view all job details in one place therefore do not need 6 other systems open to gather all of the information before the job goes ahead as we did previously. with updating permits in real time it has saved money on fines. overall apart from afew negative things listed Maximo is a good buy.

Pros

* the dig teams that use maximo close jobs correctly and in real time stopping fines on permits. * easy to view all information * easy to see notes added by the office with regards to customer information so nothing is missed whilst out on site. * we can update pictures to the teams * pin point locations of digging. * attach gas drawings to the job so the teams are digging safely.

Cons

* maximo has a tendancy to freeze * if teams are in a bad signal area it can cause permits to not be updated in time. * alot of the time i need to reset my password * on a small screen it sometimes looks to much for the teams out in the field.

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