NAPA TRACS - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate NAPA TRACS' billing and invoicing capabilities for their integration with 360 Payments and ease of use in sending invoices. They report issues with partial payments not reflecting correctly and a lack of customization options for payment terms. Users also mention the need for improvements in the summary screen and spell check functionality. They find it essential for tracking payments and correcting mistakes, but note occasional lag times and too many steps involved in the process. Of the 47 NAPA TRACS users who gave detailed accounts of their use of Billing & Invoicing, 96% rated this feature as important or highly important.

Users report that NAPA TRACS' service history capabilities are valuable for quickly accessing historical repair data and handling warranties. They appreciate the ability to review past work, parts used, and maintenance schedules. Reviewers find it user-friendly but suggest improvements like a more consolidated view of history and scan-to-attach capabilities. They highlight the importance of this capability for customer satisfaction and efficient reporting. Of the 43 NAPA TRACS users who gave detailed accounts of their use of Service History, 93% rated this feature as important or highly important.

Reviewers indicate that NAPA TRACS' VIN lookup feature saves time and reduces errors by validating VINs and providing vehicle information. They appreciate the integration with Mitchell and the ability to use license plate numbers for lookups. However, users mention occasional issues with decoding newer vehicles and heavy-duty trucks. They find it helpful for accurate parts ordering and labor estimates, though some experience bugs and incomplete lookups. Of the 43 NAPA TRACS users who gave detailed accounts of their use of VIN Lookup, 91% rated this feature as important or highly important.

Users report that NAPA TRACS' work order management capabilities help keep track of work schedules and vehicle statuses. They appreciate the ease of creating and organizing work orders, but some users mention the need for more customization options and better workflow management. Reviewers find it important for maintaining order in the shop and ensuring timely completion of tasks, though they note occasional issues with lost tickets and system navigation. Of the 28 NAPA TRACS users who gave detailed accounts of their use of Work Order Management, 86% rated this feature as important or highly important.

Reviewers appreciate NAPA TRACS' labor rates capabilities for allowing multiple rates for different types of work and customers. They find it useful for tracking profitability and controlling labor times. Users mention the need for better customization and seamless integration with labor guides. They highlight the importance of accurate labor rates for maintaining competitive pricing and ensuring quality work, though some find the navigation and setup process challenging. Of the 28 NAPA TRACS users who gave detailed accounts of their use of Labor Rates, 79% rated this feature as important or highly important.

Users report that NAPA TRACS' quotes and estimates capabilities are helpful for preparing and managing multiple estimates. They appreciate the ability to save and update estimates easily, as well as the integration with parts catalogs like Mitchell and Epicor. Reviewers find it useful for closing sales and providing customers with accurate cost estimates. However, some mention a learning curve and the need for better margin adjustments and email functionalities. Of the 32 NAPA TRACS users who gave detailed accounts of their use of Quotes/Estimates, 78% rated this feature as important or highly important.