My experience has been great, The Rep. assigned to our account has been very awesome. She helps us every time we call, is very understanding that our tech skills sometimes limited.
Very open to suggestions and implementing updates and changes that benefit the customer needs, Impressive. Extremely attentive to our needs, would and have recommended the service to others.
A great product, user friendly interface, wonderful customer service and excellent communication skills.
There were a couple of times where my vendor's contact info just disappeared. Also, we had experienced some software glitches where there were server errors.
Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.
Missing the option to choose the exact vendor as was available when NF service was started. Not as much of a con, but more of a preference as I know most of the vendors used in various trades.