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NetFacilities

4.5
(126)

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Facilities management, solved.

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(9)

NetFacilities Pricing, Features, Reviews and Alternatives

NetFacilities FAQs

Q. What type of pricing plans does NetFacilities offer?

NetFacilities has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of NetFacilities?

NetFacilities has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does NetFacilities support?

NetFacilities supports the following languages:
English

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Q. Does NetFacilities support mobile devices?

NetFacilities supports the following devices:
Android, iPad, iPhone

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Q. Does NetFacilities offer an API?

No, NetFacilities does not have an API available.

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Q. What level of support does NetFacilities offer?

NetFacilities offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat

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NetFacilities product overview

Price starts from

45

Per month

Per Feature

What is NetFacilities?

NETfacilities is the industry's most comprehensive, easy-to-use CMMS solution for facilities management. With so many features and intuitive flexibility, there is simply no better solution for controlling costs, improving productivity, and managing your assets and work orders. Whether you're in the field or at the office, NETfacilities provides a holistic view of your organization.

Key benefits of using NetFacilities

WORK ORDER MANAGEMENT: Our fully integrated SaaS and mobile platform allows your tenants, employees, and staff to submit real-time requests from anywhere.

ASSET MANAGEMENT: Our enterprise asset management (EAM) solution enables you to use best practice maintenance standards and track the lifecycles of all asset types.

SITE/JOBSITE MANAGEMENT: You can finally move away from spreadsheets and into one comprehensive software platform to manage all of your vital project and site-specific data.

LABOR TRACKING: Offering a window into your workforce, this feature provides real-time assessments of efficiency, productivity, and compliance. In turn, you can build better schedules and goals.

INVENTORY TRACKING: NETfacilities’ comprehensive inventory management system tracks parts and supplies - like paper products, light bulbs, belts, and hoses

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Videos
Webinars

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Starting from

45

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

45

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support

Why am I seeing this?

NetFacilities pricing information

Value for money

4.3

/5

126

Starting from

45

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NetFacilities features

Functionality

4.3

/5

126

Total features

63

13 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Third Party Integrations
API
Document Management
Activity Tracking
Inventory Management
Mobile Access

Functionality contenders

NetFacilities users reviews

Overall Rating

4.5

/5

126

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.72/10
Rating distribution

5

4

3

2

1

76

42

7

1

0

Pros
My experience has been great, The Rep. assigned to our account has been very awesome. She helps us every time we call, is very understanding that our tech skills sometimes limited.
Very open to suggestions and implementing updates and changes that benefit the customer needs, Impressive. Extremely attentive to our needs, would and have recommended the service to others.
A great product, user friendly interface, wonderful customer service and excellent communication skills.
Cons
There were a couple of times where my vendor's contact info just disappeared. Also, we had experienced some software glitches where there were server errors.
Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.
Missing the option to choose the exact vendor as was available when NF service was started. Not as much of a con, but more of a preference as I know most of the vendors used in various trades.

Overall rating contenders

SR
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Sonya R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome App and Awesome Customer Service!!

Reviewed 5 years ago
Pros

The ability to manage my services work orders in one place. This allows my technicians to put in notes from the beginning of the repair/service to the completion. This keeps our customer informed at all times. If at any time I have questions or issues, I have a direct contact to assist with any support I need. He is very helpful and has a full understanding of NetFacilities. The report feature is great.

Cons

As much as I love the reports, there are times they fail. NetFacilities can sometimes be slow.

SP
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Sherice P.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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DAL Review

Reviewed 3 years ago

We use it for work orders to be entered for our Airport to stay neat, clean and safe operational for everyone from passengers, contractors, vendors, and employees.

Pros

Its easy for me to use and no complaints really from Users that use it more than me such as our Airport Operations Center that operates 24 hours.

Cons

I do not like how NetFacilities auto log off intermittently so it is hard to replicate it in a timely manner to resolve the issue.

Vendor response

Sherice, thank you for the great review! We're so happy you don't get any complaints from your users and that you find NETfacilities easy-to-use. We recently launched a product survey for our customers to provide us feedback on how we can continue to improve our software. I'll make sure to send you the link and pass your feedback regarding the auto log off to our Product Team. Thank you for being a great customer!

RM
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Rob M.

Airlines/Aviation, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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This software is ok but not complete.

Reviewed 6 years ago

There are several issues/features missing or incomplete with this software. - Sort by date does not process years correctly under the Reports by Schedule - Mobile software does not allow you to add "Labor Notes" to work orders. - No Reports include the "Labor Notes" of work orders. Overall the system is not intuitive at all and I have not found the "Help" tab helpful in answering any question I had.

Pros

It does combine an Inventory with facility maintenance tracking.

Cons

Not Intuitive. Hard to use.

Vendor response

Hi Rob, Thanks for taking the time to write a review and share some of your frustrations. Someone will be in touch this week to help you with these areas you're finding difficult. You might find the following information helpful in the interim. From the reports page > Technician Time & Labor section > Technician Labor Evaluation Details report. This will provide you with all labor entries...

PP
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Patricia P.

Utilities, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It's hard to set up because you have to play with it to understand how to set it up.

Reviewed 6 years ago

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.

Pros

I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

Cons

The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

MG
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Martin G.

Nonprofit Organization Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Some room for improvement, but still a good system

Reviewed 6 years ago

For the most part this is a very good and reliable system. It could use more options for customizable fields and customized reporting. It would also be useful to have layers of task types, so we could drill down to the appropriate service type, without having to scroll through the full list. Being able to batch update some of the user or site data would also be useful, such as distributions. Having to edit individual distributions for each service type, since the bulk of our work goes to a single group.

Pros

Consistent uptime and performance. Visually simple and easy to navigate.

Cons

Lack of customization. Multiple steps that confuse new users and require significant training. Inability to upload data or batch edit.

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