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Novo Solutions Logo

Asset & Work Order Management

Table of Contents

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Novo Solutions - 2026 Pricing, Features, Reviews & Alternatives

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Novo Solutions overview

What is Novo Solutions?

Simplify how users manage work and track and maintain their assets with this user-friendly and flexible cloud based, web and mobile Operations Management solution.

Key problems solved:

-Paper and spreadsheet based work orders -> creates inefficient work processes, difficult to track, search and report on work.

-Limited asset repository -> inability to see maintenance history to aid in repair vs replace decisions

-Limited GIS access -> cannot see assets and work orders on a map in the field which results in inefficiencies

-Inadequate reports/analytics -> no cost reporting which makes it difficult to justify budget requests and staffing levels, inability to see trends and gain insights

Core capabilities:

-Cloud based – no need to set up and maintain a dedicated server

-Mobile app and Web Portal for Citizens/Customers

-Mobile Access for staff – staff can quickly access Assets and Work Orders in the field

-Custom forms– built in Form Designer makes it easy to create different Request, Work Order and Asset Forms

-GIS/Mapping – geocode Assets and Work Orders, display them on a map, integrate with GIS

-Workflow – for automatic routing of Requests & Work Orders to the correct department

-Multi-department permission model - segment data and limit access

-Reporting/dashboards – powerful Reporting and Dashboard features are built into the system.

Starting price


Alternatives

with better value for money

Novo Solutions’s user interface

Ease of use rating:

Novo Solutions reviews

Overall rating

4.3

/5

16

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.8/10
Rating distribution

5

4

3

2

1

7

7

2

0

0

Pros
“Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly.”
RO

Ryan O.

Senior Call Center Technician

“I would recommend this program to everyone. Its easy to use and is a great management program for what we use it for.”
JM

Julia M.

Engineering Administrator

“So far this is a great piece of software at an excellent price.”
JP

John P.

snr. systems engineer

Cons
“Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with.”
RH

Robert H.

Systems Architect

“The documentation on your site and through the software is severely lacking.”
DS

Doug S.

Dir. of I.T.

“Some features are not intuitive or easy to change, and the report writing feature has been difficult to use. Design flaws are not addressed on a regular basis, or it seems to take a really long time.”
SB

Sandra B.

IT Project Manager

Who uses Novo Solutions?

Based on 16 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Government Administration
Education Management
Oil & Energy
Transportation/Trucking/Railroad

Use cases

Work Order
Customer Service
Facility Management
Government
Help Desk

Novo Solutions's key features

Most critical features, based on insights from Novo Solutions users:

Mobile access
Asset tracking
Workflow management
Technician management
Customizable reports

All Novo Solutions features

Features rating:

Inspection management
Preventive maintenance
Reporting/Analytics
Work order management
Work order creation
User management
Real-Time updates
Real-Time reporting
Real-Time notifications
Real-Time data
Queue management
Project management
Prioritization
Performance metrics
Multi-Location
Mobile app
Maintenance scheduling
Maintenance management
Knowledge base management
Job tracking
Job management
Job costing
Inventory management
Third-Party integrations
Task management
Support ticket tracking
Support ticket management
Supplier management
Status tracking
SMS messaging
Single sign on
Service request management
Service level agreement (sla) management
Service history
Self service portal
Search/Filter
Search
Scheduling
Routing
Residential properties
Vendor management
Reporting & statistics
Inventory control
Customer database
Cost tracking
Contract/License management
Contact management
Contact database
Configuration management
Commercial properties
Code enforcement
Catalog management
Call center management
Calendar management
Barcode/Ticket scanning
Audit trail
Audit management
Asset lifecycle management
API
Alerts/Notifications
Alerts/Escalation
Activity tracking
Activity dashboard
Incident management
Historical reporting
GPS
Geographic maps
Full text search
For schools
Fixed asset management
Equipment tracking
Equipment management
Equipment maintenance
Employee management
Email templates
Email management
Document management
Dispatch management
Discussions/Forums
Data import/export
Dashboard
Customizable forms
Customizable fields

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Novo Solutions pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Novo Solutions price and value

Value for money rating:

To see what individual users think of Novo Solutions's price and value, check out the review snippets below.

“Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly.”
RO

Ryan O.

Senior Call Center Technician

“I would recommend this program to everyone. Its easy to use and is a great management program for what we use it for.”
JM

Julia M.

Engineering Administrator

Novo Solutions integrations (2)

Novo Solutions support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Knowledge Base

Training options

Webinars
Live Online
Documentation
In Person
Videos

Novo Solutions FAQs

Q. What type of pricing plans does Novo Solutions offer?

Novo Solutions has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Novo Solutions?

Novo Solutions has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Novo Solutions support?

Novo Solutions supports the following languages:
English


Q. Does Novo Solutions support mobile devices?

Novo Solutions supports the following devices:
Android, iPad, iPhone


Q. Does Novo Solutions offer an API?

Yes, Novo Solutions has an API available for use.


Q. What other apps does Novo Solutions integrate with?

Novo Solutions integrates with the following applications:
Zapier, CivicPlus SeeClickFix 311 CRM


Q. What level of support does Novo Solutions offer?

Novo Solutions offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base

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