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OrderWise Pricing, Features, Reviews and Alternatives

OrderWise product overview

What is OrderWise?

OrderWise is an end-to-end ERP (enterprise resource planning) and WMS (warehouse management system) solution, which helps enterprises manage the entire lifecycle of commercial and financial operations through stock control, a built-in CRM, businesses intelligence, manufacturing management, accounting and more. It allows users to access the platform on mobile devices to automate work orders, stock takes, goods receipt and stock movements.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Knowledge Base
Chat

Training options

In Person
Documentation
Live Online

OrderWise pricing information

Value for money

3.9

/5

19

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OrderWise features

Functionality

4.4

/5

19
Total Features88 10 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
API
Inventory Management
Mobile Access
Workflow Management
Search/Filter
Status Tracking

Functionality contenders

OrderWise users reviews

Overall rating

4.5

/5

19

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.28/10
Rating distribution

5

4

3

2

1

11

6

2

0

0

Pros
Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing.

MH

Michael H.

Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.

AR

Anonymous Reviewer

Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving.

AR

Anonymous Reviewer

Cons
The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong.

FH

Freddie H.

Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers.

PE

Paul E.

The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again.

FH

Freddie H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Automate your core business processes

Reviewed 2 years ago

Great company to deal with and the interactions have been positive throughout over the last 7 years.

Pros

Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.

Cons

Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need.

Vendor response

Hi, Thanks for taking the time to leave a review of OrderWise. We are proud of the flexibility our software offers and are pleased you have been able to see the benefits of the many features & functionality available! We appreciate your feedback and will pass this to our Development department. Kind regards, The OrderWise Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Next Level Software

Reviewed 2 years ago

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.

Pros

Forward thinking company All in one business management system Adaptable Modular Quick support response times

Cons

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Vendor response

Hi Richard, Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team. It's great to hear of the success your business has seen since going live with OrderWise! We look forward to continuing to work together, as well as providing further updates which will benefit your business. Many thanks, The OrderWise Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

Reviewed 7 months ago

I do not recommend them. Don't get tied in and sold the 'you pay one amount ' pitch. All their sales guys seem pretty good, but you never deal with them again.

Pros

Difficult to say at the moment with the ever increasing costs. They have quite a lot of integration options - so long as you are willing to pay.

Cons

Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat. Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat. Nobody is responsible for what goes on. Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have...

Vendor response

I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent. As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Revolutionised our business

Reviewed 2 years ago

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Vendor response

Hi Suzanne, Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams. We look forward to continuing to work together as your business grows. Many thanks, The OrderWise Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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OrderWise ERP

Reviewed 2 years ago

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Vendor response

Hi Duncan, Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service. We have passed on your requirements regarding the manufacturing pipeline to the CSM team. Once again, thank you and we look forward to continuing to work with Candle Shack. Kind regards, The OrderWise Team

OrderWise FAQs and common questions

OrderWise has the following pricing plans:
Pricing model: One Time License


OrderWise has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


OrderWise supports the following languages:
French, Finnish, Hungarian, Dutch, Danish, Norwegian (Bokmal), Irish, Hebrew, Swedish, English


OrderWise supports the following devices:
Android


Yes, OrderWise has an API available for use.


OrderWise integrates with the following applications:
Magento Commerce, WooCommerce, Worldpay, FedEx Ship Manager, QuickBooks Online Advanced, Parcelhub Shipping, ACCOUNTS, InterLink, Shopify


OrderWise offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base, Chat

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