Outlaw Reviews

There were two things that we particularly loved about Outlaw: their intuitive contract creation process as well as the Overview function that allowed us to cut through the dense legal contracts. Given their accessible pricing model, it was a no brainer for us and it's saved us tens of thousands of dollars in the first six months of use.

We have had some users have issues accessing their contracts due to confusion between personal and work email accounts.

We're so glad you enjoy Outlaw, Steve! Thanks for writing in!

Laser focus on the aspects of the product matters - drafting, variables and sharing. Rapid development and responsive support team. The product support is 100% fantastic - issues are fixed very fast, new features are rolled out and general day to day support is high quality.

Sharing for signature is not as open as Docusign (although this is for good reason - but is slightly inconvenient for our use case). We like to share contracts with clients and partners, and we are generally not so concerned over who signs - Outlaw has a secure workflow where only particular external users sign the contract. We would prefer to share more widely. Document management has improved massively, its not quite at the point where I wouldn't save documents elsewhere - but this coming

Once you get going it is easier to keep going.

Getting over the threshold of transitioning to this system has been very difficult. It probably would have been better to dedicate a week with a customer service person and get it all hammered out. Instead we have been doing 'set up' for about 3 months.

The templates and template editor are great and keep us all on the same page. The generating a new contract from a template is easy. The looks and feel of the interface is intuitive and modern. In the year since we adopted Outlaw, they have added several new features like batch contract generation, support for third-party paper, etc. that have been very helpful, and the very active development is great to see. They also squash bugs very quickly!

Overall it is great, though the sharing functionality can sometimes be confusing for counterparties who don't have any experience using the software.

All encompassing platform where you can construct everyday templates with custom field markers for easy contract distribution.

There are a couple of features missing that are crucial. Address book for repeat contract users. The other one would be a simple pdf drop - add signature spots and send.

Thanks for taking the time to write in, Emily. We're happy that you find Outlaw easy to use and are having success with our customizable templates. We value our client's feedback and look forward to continuing to develop and evolve the product in line with your desired features!

It is very easy to create and, edit and share documents. Software support is excellent The ability to track comments and other activity is great Obtaining signatures for contracts created with templates is very easy Creating Templates is super easy

Lack of ability to upload and attach documents (not images) Ridigid editing ability No third-party ability to share, comment, etc, as is with the templates No ability for the originator to edit or change redline items until someone else approves the changes Does not include a productivitiy workflow Regardless of the type of document, everything is labled contract, so there is no way to actually sort agreements, vendor documents, etc. Capacity for files or folders. The product does not perform like the examples given on the website

Hi Robin, thanks for writing in! Happy to let you know we've released third-party ability that enables you to eSign, store, and record key data and progress surrounding third party contracts on Outlaw. This means for example, that you can upload a third party document onto Outlaw, add a signature, send it back to the counterparty, then upload the fully executed contract to the same deal on Outlaw and mark is as Done, with all versions tracked. Happy to set up time with customer success to walk you through this new feature as well.

The best part about Outlaw is definitely the ability to customize all our contract templates dynamically. I have never seen a contract management product with such an advanced tool for template creation. We were able to put in place section references, set conditional sections, input default variable values, and even include what the platform calls “secret variables” to encrypt sensitive contract information. We have received positive feedback from our recipients about how clean and sleek our contracts look, as compared to Word/ PDF versions we were previously working with.

I have no complaints so far. The team has been able to address most, if not all our needs in the period we have worked with them, even throughout the decision process when we were comparing between different solutions.

The software is very user-friendly and the ability to customize any document is very important for our business. We have many options that fit our company's specific needs.

It was more my fault that I didn't schedule a demo to go through the flow of the platform. Once I had a demo, my knowledge of the flow process was greatly improved

I really liked the customer service Outlaw offered and continues to offer my company when different situations and different needs for contractual agreements arise. It is a super modern platform that is really user friendly and therefor easier to close deals/make agreements with my clients.

There is nothing that I didn't like, persay, but is more that since it is new to the market, there was initial fear of the unknown. I was unsure at first, but now so glad I took the leap for my company and moved away from docusign and to something better like Outlaw.

Easy to use, cost effective, reliable. From one template, I can create 5-7 different types of contracts that are customized to the deal. AND within seconds. Great customer support and onboarding training. It is for more than contract documents. I can use it for various types of documents that require edits and reviews within a team and the final approved documents signed and archived.

I have not experienced anything negative so far; my expectations have been met and exceeded in many aspects.

I was really excited about Outlaw because my previous contract software was not all that friendly for us - didn't allow in-platform redlining/commenting for the client, didn't allow Word exporting, and didn't have the search functions, all of which Outlaw addressed. They also have the ability to import agreements to centralize storage and I'm excited about being able to eventually e-sign imported documents there as well, although it's not available at the time of this review.

No native integration with Hubspot and limited functionality through Zapier. Depending on how you use it, there may still be a need for manual data entry/creating documents from scratch. Building agreements with logic/variables was a little trickier than I expected, but Customer Success has been helpful there.

Hi Joe, thanks for submitting a review on Outlaw! We just released eSigning on imported PDF documents. Do check out this help article - http://help.getoutlaw.com/en/articles/4360434-pdf-e-signing or reach out to us directly to learn more about this new feature.

I think the best feature regarding this software is usability. Although I rated this category a little lower, it doesn't have much to do with the overall experience, as much as it has to do with bugs/code implementations being updated. My biggest issue in the beginning was selecting "this is me" box and being unable to sign the contract due to conflicting data entry points. This caused a work around to have to be utilized, which I'm sure has been rectified now.

Compared to Docusign, Outlaw is trailing a little regarding features. I think if Outlaw implemented PDF editor / Viewer (As Adobe provides but for a ridiculous cost) it would embolden the value of the software as a whole. Of course, every feature is not needed, but some of them would go a long way. Also, There a a bunch of Lawyer Tech companies out there. I think Outlaw should partner up and offer its clients services based on document procurement.

Very easy to use, integration is well done

Notification capability is not efficient at all. I cant ping any colleague on a specific contract beside the checkpoint. But someone I would love them to be pinged just on one comment like on Gdoc for example with the @. They would get notified via email. Not being able to send report to who i want (like my boss) because he will never set his Would love also to be able to ping my boss on contract he has to signed. Like sending a ping email like the reshare button for external parties COmment section: There should be two, one for internal vision, the other for everyone to see the comment. So we can chat about what we want without the other party to see if needed

The easy to use variables make switching terms in a contract very easy. Overall better than what we were using before, Adobe Sign. The search and filtering features also make it easy to find past contracts. The price is a good value compared to other contract services. The customer service team is great - [SENSITIVE CONTENT HIDDEN] is always willing to lend a helping hand and it's clear she care about her customers overall experience.

Sharing is always problematic as signers often try to access from different email addresses and its not clear when a contract has been shared or needs to be shared. The Salesforce integration is also lacking as the push of information in can often be slower than wanted and is currently all build custom.

The template feature - this is an overall fantastic feature that really improves how quickly I can spit out contracts The ease of search Uploading into a template Direct sharing

Tagging + organizing of contracts could be a lot better sharing process (externally) Redlining by mistake and then not being able to approve / undo easily (if you're the owner)

The layout is organized simply and logically, making it user-friendly and straight-forward to use. Having the contracts sorted by the step they are at is helpful, especially as you do more and more contracts and you have to keep track of where they are in the process. Within the contract, having the ability to scroll through what data is missing rather than read through the entire things saves a lot of time.

There are still a few bugs that need to be worked out -- some of the consultants we are sending contracts to have had trouble accessing the contract, and it won't allow me to send the link again. They also don't always move over to the next category (for example, a contract that is signed will be stuck in the 'review' stage), but it always moves eventually and the Outlaw support staff has been great. I do wish they would add a notification for when a contract has passed a checkpoint.

Thanks for the helpful feedback, Megan! Glad to hear you're finding Outlaw intuitive, and it's making your contract process more efficient. We're aware of the issues you mentioned and have been actively working to solve them. Excited to announce that we recently rolled out a feature "public links" which may help to smooth out those access issues; you can read about it in this article (link provided...

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Easy to use and program, extremely helpful team got us setup!

Flexibility of some features. Its still a relatively new software and company so i know they are still expanding a lot. Would still like emails to come from the company name not Outlaw

-Easy to search to the document you want to review -As soon as a document is signed you are informed so you feel you are in control -Easy to import documents and share it with other viewers -Easy to ask for a signature from any party involved

if you have more than one place to put the signature, you have to click each time the signature button. It is just annoying. I would prefer to be able to click directly to each place I want to put the signature Also moving the the box of the signature is a bit slow (not so annoying but slow when moving))

- Easy to get in contact with support and they're always very helpful - Can send out standard contracts in links making is faster/easier to share

- Clients have some trouble working with it and will need help accessing the files/completing their role

This software is very easy to use! If you ever get stuck, the Outlaw team is incredibly quick to respond, troubleshoot, and help you find a solution. They will even help you implement the solution if need be.

I don't currently have a least favorite aspect. If I ever get stuck, I know that I can easily reach out to the Outlaw team for assistance. Occasionally, people get locked out of their documents during signing if they try to login using two different platforms; however, this is easily fixed by "resharing" the document.

Easy to set up templates, great customer support, easy to use to generate contracts and negotiate back and forth with Clients pre-signing.

The template loading time is a bit too slow at the moment, but they have advised they are working on speeding this up.

Thanks for writing in, Rachel! Great to hear the platform has been easy to use. Apologies for the hassle on the slow load time. As you've said, we're on top of resolving the issue and were able to locate the error to a specific template of yours. We really appreciate your patience and feedback as we get this fixed asap!

It's easy to use, and easy to share. I can churn out contracts in minutes and share the link within other onboarding emails.

It was a little difficult to get the hang of at first, but the customer service was so great, I picked it up quickly.

Glad to hear that you're drafting out contracts in minutes! We're always on hand if you need more clarity around any features. Thanks for your feedback and happy contracting!

The ease of use for myself and my clients. Both parties have equal access to edit, review and approve contracts throughout the agreement process. Outlaw ensures transparency, and gives me confidence that we're simultaneously addressing our individual and collective needs.

I can't speak negatively of this software - or my experience with the team behind it. I've had nothing but positive and productive interactions with both. From the incredibly dedicated, thoughtful and patient customer service, to the overall cost and time effectiveness this software has brought to my business, I can only advocate for its benefits.

Outlaw makes contract creation, sending, and execution super simple. Frequently used templates are there to quickly select from, without ever having to worry "is this the latest version?" No more going back and forth with redlines or asking for a Word version of a PDF to mark up, and no more importing signatures or scanning contracts back.

Nothing worth mentioning that I have encountered yet. It would be nice if one day template uploading was more automated.

It has the core features we need and they are relatively easy to use.

These guys are definitely still building out their product. It is fully functioning and fully meets our needs, but there are things that they need to keep working on to make it a bit more user friendly. It is logical but highly linear.