I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.
Having previously submitted evidence from prior audits is very helpful during audits in progress. While the product is great, the support team is what makes the overall experience the exceptional.
The product is affordable, and easy to use and track incidents. It also provides a great ROI and helps prove a security department's worth.
Upgrading from version to version is quite disruptive to our operations and we have typically found a fatal error the past few times we have upgraded.
There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.
It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports.