Resolver Reviews

The way we can multi-link controls across various processes under our NI 52-109 program.

It is not very interactive with external stakeholders. Requests should still be done thru emails.

Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.

User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.

Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.

There's really nothing I don't like. This is truly an awesome company.

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost. In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

We have used this product for the last 12 years and are very satisficed with all of the features that we currently use!

On occasion there are bugs that need to be addressed and it could take a couple of days to resolve. The dictionary updates are only temporary and any words saved to the dictionary are only save for the open session.

Ability to track incidents, generate cases and identify involvements.

Multiple steps and database entries to generate a report.

Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors.

Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself.

A lot of useful tools, features and "bells and whistles"

lack of training when it comes to the use of the tool and features, alot of discovering them on your own.

It’s so easy to build really user friendly and simple forms and workflows which is the difference between adoption and no adoption. We love the flexibility.

The hierarchy view doesn’t support 1-1 relationships. Reporting layout and flexibility could be better. Trending could be better and linked to changes in workflow states rather than just predefined time periods. Not easy to see historical history without having to build a “history” object type (point in time reporting is not obvious to the user)

I like the CAD and Incident Reporting features of Resolver. In addition, it easy to use and train personnel software. Customer support is excellent. Very happy with product.

To print sizing issues. Word overlap if computer screen is not set properly. Only way to resolve this issue is to change screen settings on computer. Does not make sense as many programs adjust proper print screen sizing automatically.

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Customer services is like no other. When a ticket is submitted it is promptly followed up with and there has never been a time when I haven't been helped.

More opportunities to link together with alike institutions to see what is working for them and exchange solutions.

We are very happy with using the Resolver product Perspective. This allows our organization to track and data track incidents that occur on our campus.

Currently, we have no cons with using this application.

The ability to customize the software and define fields is the most defining positive feature of this software.

The only con was that we are using an older version that will sunset at some point.

We use Resolver as a standalone tool to track inventory, work assignments and incidents. Resolver has been very useful in tracking our inventory.

The reporting and graphs in resolver are cumbersome and not useful to us. My staff complain that they cannot get what they need using onboard tools and are dissatisfied that they have to purchase other software to run the reports and analytics that they need.

Very user friendly and easy to learn for someone who isn't always computer savvy. I like the feature of the chimes when someone else makes an entry so you know it has been entered. It seems like a small thing but is very helpful when busy and working on other duties.

I feel the biggest issues come after updates. Things that are meant to be fixed cause bigger issues. Lagging is a huge problem when several people are calling out checks at the same time and I cannot keep up because the program is running so slowly.

Customizability of the interface, reporting, data collection, and workflow management.

Features take a little longer to implement than expected but they do eventually make their way into production.

The ability to access historical documentation quickly and effectively.

There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

It's so easy to use and the User Guide found under Help is full of information and enough guidance to make my own designs and calculations.

Small thing but some of the features like Trend data is harder to customize.

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

GRC Cloud greatly increases the efficiency of our audit department. It handles everything you need for an audit function, including risk assessments, electronic workpapers, audit report generation, review and approval workflows, etc.

We have a large library of auditable entities, which limits our ability to run some reports at the company level and results in occasional latency.

I like the ability to have multiple users work on the same file at the same time. The ease of creating reports frees up my time to do other tasks.

Upgrading from version to version is quite disruptive to our operations and we have typically found a fatal error the past few times we have upgraded.

The analytics and reports allow quick and easy generation of charts and graphs to demonstrate to our user groups and senior management where the company is at most risk.

Some of the key information is not easily searchable, which means for long waiting periods. Moving files into the program is limiting.

The software was very easy to customize; all the while allowing us to obtain the metrics and data fields that we wanted.

No cons were added to this review