The product does what it is supposed to do and the support is very good. QWare provides excellent value for our investment.
Q Ware CMMS has been a very easy program to integrate throughout the various departments in the school districts. The program itself is user friendly and the customer service has been outstanding.
The teaching and support staff love the feedback, and I have a much better accountability of my maintenance staff; the jobs they do; and the time it takes to complete those tasks.
Before Q Ware CMMS, I would be stopped in the hall every 10 feet. Someone would have a crisis that needed immediate attention.
User manual documentation is weak and lacks information; insufficient time on our end to fully utilize and implement in PM module; processing response time in certain areas is slow.
My issues are mostly internal problems with our server, not with Q Ware so I really don't have any cons.