Salesforce Service Cloud Alternatives, Competitors & Similar Software

Features

Total

79

101

168

features in common

79

features in common

Vision Helpdesk's unique features

CMDB
IT Asset Tracking
Real Time Notifications
Recurring Issues

Salesforce Service Cloud's unique features

Data Import/Export
Job Costing
Job Tracking
Service Request Management

Pricing

Starting from

$8/month

Value for money

4.4

0.3

4.1

What users say about Vision Helpdesk's value for money

Read all reviews

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Categories in common

Features

Total

115

178

168

features in common

115

features in common

Zendesk's unique features

Sentiment Analysis
Issue Auditing
Account Management
Real Time Notifications

Salesforce Service Cloud's unique features

Call Transfer
License Issuance
Status Tracking
Service Request Management

Pricing

Starting from

$19/month

Value for money

4.1

What users say about Zendesk's value for money

Read all reviews

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

101

143

168

features in common

101

features in common

Zoho Desk's unique features

Real Time Data
Community Management
Real Time Notifications
Batch Communications

Salesforce Service Cloud's unique features

Calendar Management
Approval Process Control
Configuration Management
Service Request Management

Pricing

Starting from

$14/month

Value for money

4.5

0.4

4.1

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

36

58

168

features in common

36

features in common

Genesys DX's unique features

Content Management
Customer Service Analytics
Speech Recognition
Configurable Workflow

Salesforce Service Cloud's unique features

Scheduling
Job Tracking
Social Media Monitoring
Release Management

Pricing

Starting from

$0.01

Value for money

4.6

0.5

4.1

What users say about Genesys DX's value for money

Read all reviews

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

E

Emma

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Sheik Mohamed S.

Categories in common

Features

Total

80

133

168

features in common

80

features in common

Freshservice's unique features

Data Visualization
Disposal Management
Remote Monitoring & Management
Bug Tracking

Salesforce Service Cloud's unique features

Service Request Management
Manual Dialer
Communication Management
Automatic Call Distribution

Pricing

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about Freshservice's value for money

Read all reviews

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Categories in common

Features

Total

74

125

168

features in common

74

features in common

Genesys Cloud CX's unique features

File Transfer
Multiple Parties
Voice Mail
Gamification

Salesforce Service Cloud's unique features

Service Request Management
Client Portal
Records Management
Electronic Signature

Pricing

Starting from

$75/month

Value for money

4.0

0.1

4.1

What users say about Genesys Cloud CX's value for money

Read all reviews

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Categories in common

Features

Total

71

106

168

features in common

71

features in common

SysAid's unique features

Remote Monitoring & Management
Event Logs
Recurring Issues
Data Visualization

Salesforce Service Cloud's unique features

Service Request Management
Manual Dialer
Job Tracking
Electronic Signature

Pricing

Value for money

4.5

0.4

4.1

What users say about SysAid's value for money

Read all reviews

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Categories in common

Features

Total

71

128

168

features in common

71

features in common

NICE CXone's unique features

FCC Compliance
Telemarketing Management
Automatic Outbound Dialer
Voice Mail

Salesforce Service Cloud's unique features

Data Import/Export
Equipment Maintenance
Records Management
Service Request Management

Pricing

Starting from

$100/month

Value for money

4.0

0.1

4.1

What users say about NICE CXone's value for money

Read all reviews

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

65

93

168

features in common

65

features in common

SolarWinds Service Desk's unique features

Compliance Tracking
Customer Service Analytics
Requisition Management
Procurement Management

Salesforce Service Cloud's unique features

Call Transfer
Caller ID
Capacity Management
Service Request Management

Pricing

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about SolarWinds Service Desk's value for money

Read all reviews

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Categories in common

Features

Total

64

92

168

features in common

64

features in common

JIRA Service Management's unique features

Cost Tracking
Customer Service Analytics
Requisition Management
Procurement Management

Salesforce Service Cloud's unique features

Knowledge Base Management
Interaction Tracking
Transfers/Routing
Service Request Management

Pricing

Starting from

$20/month

Value for money

4.2

0.1

4.1

What users say about JIRA Service Management's value for money

Read all reviews

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

106

168

features in common

106

features in common

LiveAgent's unique features

Procurement Management
Agent Interface
Caller Profiles
Call Center Integration

Salesforce Service Cloud's unique features

Service Request Management
Quotes/Estimates
File Storage
For iPad Devices

Pricing

Starting from

$15/month

Value for money

4.7

0.6

4.1

What users say about LiveAgent's value for money

Read all reviews

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

53

69

168

features in common

53

features in common

LiveChat's unique features

FAQ
Search/Filter
Customer Service Analytics
Customer Surveys

Salesforce Service Cloud's unique features

Calendar Management
Utility Billing
Capacity Management
Call Transfer

Pricing

Starting from

$16/month

Value for money

4.5

0.4

4.1

What users say about LiveChat's value for money

Read all reviews

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Categories in common

Features

Total

45

58

168

features in common

45

features in common

HubSpot Service Hub's unique features

Meeting Management
Customer Service Analytics
Client Management
Usage Tracking/Analytics

Salesforce Service Cloud's unique features

Calendar Management
Audit Trail
Release Management
Call Transfer

Pricing

Starting from

$45/month

Value for money

4.2

0.1

4.1

What users say about HubSpot Service Hub's value for money

Read all reviews

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

69

126

168

features in common

69

features in common

Front's unique features

Discussions / Forums
Remote Support
Tagging
Shared Inboxes

Salesforce Service Cloud's unique features

Knowledge Base Management
Caller ID
Capacity Management
Service Request Management

Pricing

Starting from

$19/month

Value for money

4.2

0.1

4.1

What users say about Front's value for money

Read all reviews

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

47

58

168

features in common

47

features in common

ServiceWise's unique features

Reminders
Task Progress Tracking
Configurable Workflow
Maintenance Scheduling

Salesforce Service Cloud's unique features

Call Transfer
Event Triggered Actions
Capacity Management
Data Import/Export

Categories in common

Features

Total

88

120

168

features in common

88

features in common

Freshdesk's unique features

SSL Security
Content Management
Negative Feedback Management
Engagement Tracking

Salesforce Service Cloud's unique features

Call Transfer
Proactive Chat
Job Tracking
Service Request Management

Pricing

Starting from

$18/month

Value for money

4.4

0.3

4.1

What users say about Freshdesk's value for money

Read all reviews

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

51

102

168

features in common

51

features in common

Avochato's unique features

Supplier Management
Link Shortening
Voice Mail
Landing Pages/Web Forms

Salesforce Service Cloud's unique features

Call Transfer
Configuration Management
Support Ticket Tracking
Data Import/Export

Pricing

Value for money

4.6

0.5

4.1

What users say about Avochato's value for money

Read all reviews

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

nb

nirav b.

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

AR

Anonymous Reviewer

Categories in common

Features

Total

42

66

168

features in common

42

features in common

Rescue's unique features

Video Conferencing
Screen Capture
Employee Activity Monitoring
Session Recording

Salesforce Service Cloud's unique features

Calendar Management
Code Enforcement
Customizable Reports
Support Ticket Tracking

Pricing

Starting from

$108.25/month

Value for money

4.2

0.1

4.1

What users say about Rescue's value for money

Read all reviews

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

Categories in common

Features

Total

75

104

168

features in common

75

features in common

Supportbench's unique features

Text Editing
Cataloging/Categorization
Decision Support
Engagement Tracking

Salesforce Service Cloud's unique features

Call Transfer
Equipment Maintenance
GPS
Service Request Management

Pricing

Starting from

$35/month

Value for money

4.7

0.6

4.1

What users say about Supportbench's value for money

Read all reviews

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

Categories in common

Features

Total

73

107

168

features in common

73

features in common

BOSSDesk's unique features

IT Asset Tracking
Device Auto Discovery
Change Tracking
Data Visualization

Salesforce Service Cloud's unique features

Electronic Signature
Manual Dialer
Inspection Management
Survey/Poll Management

Pricing

Starting from

$19/month

Value for money

4.6

0.5

4.1

What users say about BOSSDesk's value for money

Read all reviews

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

Categories in common

Features

Total

79

102

168

features in common

79

features in common

TOPdesk's unique features

Visitor Management
IT Asset Tracking
Real Time Notifications
Task Progress Tracking

Salesforce Service Cloud's unique features

Survey/Poll Management
Full Text Search
For iPad Devices
Automatic Call Distribution

Pricing

Starting from

$66/month

Value for money

4.5

0.4

4.1

What users say about TOPdesk's value for money

Read all reviews

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

Categories in common

Features

Total

59

74

168

features in common

59

features in common

LiveHelpNow's unique features

Search/Filter
Customer Service Analytics
Engagement Tracking
Multi-Channel Marketing

Salesforce Service Cloud's unique features

Calendar Management
Equipment Maintenance
Project Management
Call Transfer

Pricing

Starting from

$21/month

Value for money

4.7

0.6

4.1

What users say about LiveHelpNow's value for money

Read all reviews

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Categories in common

Features

Total

66

88

168

features in common

66

features in common

Wix Answers' unique features

Cataloging/Categorization
Call Reporting
Negative Feedback Management
Content Management

Salesforce Service Cloud's unique features

Calendar Management
Client Portal
Service Catalog
Call Transfer

Pricing

Starting from

$24/month

Value for money

4.2

0.1

4.1

What users say about Wix Answers' value for money

Read all reviews

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Categories in common

Features

Total

64

84

168

features in common

64

features in common

SummitAI's unique features

Inventory Tracking
Procurement Management
Configurable Workflow
Scheduled / Automated Reports

Salesforce Service Cloud's unique features

Service Request Management
Computer Telephony Integration
Real-time Consumer-facing Chat
Electronic Signature

Categories in common

Features

Total

40

55

168

features in common

40

features in common

HelpDesk's unique features

Personalization
Tagging
Commenting/Notes
Content Management

Salesforce Service Cloud's unique features

Scheduling
Inspection Management
File Storage
Work Order Management

Pricing

Starting from

$4/month

Value for money

4.3

0.2

4.1

What users say about HelpDesk's value for money

Read all reviews

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.

Vanessa D.

Categories in common

Features

Total

69

98

168

features in common

69

features in common

Kustomer's unique features

Visual Analytics
Engagement Tracking
Real Time Notifications
Voice Mail

Salesforce Service Cloud's unique features

Call Transfer
Fixed Asset Management
Records Management
Service Request Management

Pricing

Starting from

$89/month

Value for money

4.4

0.3

4.1

What users say about Kustomer's value for money

Read all reviews

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Anonymous Reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Categories in common

Features

Total

88

136

168

features in common

88

features in common

Vivantio's unique features

Automated Scheduling
HIPAA Compliant
Real Time Notifications
Customer Segmentation

Salesforce Service Cloud's unique features

Electronic Signature
Dispatch Management
For iPad Devices
Automatic Call Distribution

Pricing

Starting from

$42/year

Value for money

4.2

0.1

4.1

What users say about Vivantio's value for money

Read all reviews

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

67

82

168

features in common

67

features in common

Gladly's unique features

Predictive Analytics
Interactive Content
Inbox Management
On-Demand Communications

Salesforce Service Cloud's unique features

Calendar Management
Utility Billing
Project Management
Reporting & Statistics

Pricing

Starting from

$38

Value for money

4.9

0.8

4.1

What users say about Gladly's value for money

Read all reviews

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

MW

Maya W.

Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.

MS

Melody S.

Categories in common

Features

Total

66

125

168

features in common

66

features in common

Call Center Studio's unique features

Call Screening
List Management
KPI Monitoring
Real Time Notifications

Salesforce Service Cloud's unique features

Calendar Management
Client Portal
Records Management
Knowledge Base Management

Pricing

Value for money

4.7

0.6

4.1

What users say about Call Center Studio's value for money

Read all reviews

But the most good part is customer support. They are all friendly and helpful.

AR

Anonymous Reviewer

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

fb

fatih boran b.

Categories in common

Features

Total

49

58

168

features in common

49

features in common

Gorgias' unique features

Batch Communications
Customer Segmentation
Personalization
Tagging

Salesforce Service Cloud's unique features

Reporting & Statistics
Configuration Management
Network Monitoring
Call Transfer

Pricing

Starting from

$60/month

Value for money

4.5

0.4

4.1

What users say about Gorgias' value for money

Read all reviews

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

33

36

168

features in common

33

features in common

HelpOnClick's unique features

Engagement Tracking
Search/Filter
File Transfer

Salesforce Service Cloud's unique features

Scheduling
Code Enforcement
Lead Distribution
Support Ticket Tracking

Pricing

Starting from

$7.2/month

Value for money

4.6

0.5

4.1

What users say about HelpOnClick's value for money

Read all reviews

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

Categories in common

Features

Total

53

68

168

features in common

53

features in common

Cayzu's unique features

Real Time Analytics
Recurring Issues
Real Time Notifications
Negative Feedback Management

Salesforce Service Cloud's unique features

Calendar Management
Audit Trail
Support Ticket Tracking
Call Transfer

Pricing

Starting from

$4/month

Value for money

4.9

0.8

4.1

What users say about Cayzu's value for money

Read all reviews

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Features

Total

83

108

168

features in common

83

features in common

Issuetrak's unique features

Audit Management
Customer Service Analytics
Real Time Notifications
Change Planning

Salesforce Service Cloud's unique features

Data Import/Export
Proactive Chat
Transfers/Routing
Service Request Management

Pricing

Starting from

$59/month

Value for money

4.5

0.4

4.1

What users say about Issuetrak's value for money

Read all reviews

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Anonymous Reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Categories in common

Features

Total

57

75

168

features in common

57

features in common

HappyFox Help Desk's unique features

Cataloging/Categorization
Real Time Notifications
Sentiment Analysis
Decision Support

Salesforce Service Cloud's unique features

Calendar Management
For iPad Devices
Network Monitoring
Reporting & Statistics

Pricing

Starting from

$29/month

Value for money

4.5

0.4

4.1

What users say about HappyFox Help Desk's value for money

Read all reviews

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

47

83

168

features in common

47

features in common

elevio's unique features

Account Alerts
Churn Management
Text Analysis
Customer Service Analytics

Salesforce Service Cloud's unique features

Calendar Management
Configuration Management
Assignment Management
Call Transfer

Pricing

Starting from

$79/month

Value for money

4.6

0.5

4.1

What users say about elevio's value for money

Read all reviews

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Categories in common

Features

Total

79

113

168

features in common

79

features in common

HaloITSM's unique features

Real Time Notifications
Data Visualization
Scheduled / Automated Reports
SSL Security

Salesforce Service Cloud's unique features

Service Request Management
Full Text Search
Code Enforcement
Electronic Signature

Pricing

Starting from

£35/month

Value for money

4.6

0.5

4.1

What users say about HaloITSM's value for money

Read all reviews

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.

WD

Wendy D.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

JK

Jayne K.

Categories in common

Features

Total

81

102

168

features in common

81

features in common

TeamSupport's unique features

Recurring Issues
Real Time Notifications
Configurable Workflow
Commenting/Notes

Salesforce Service Cloud's unique features

Service Request Management
Computer Telephony Integration
Real-time Consumer-facing Chat
Electronic Signature

Pricing

Starting from

$49/month

Value for money

4.4

0.3

4.1

What users say about TeamSupport's value for money

Read all reviews

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

40

104

168

features in common

40

features in common

Sprinklr's unique features

Negative Feedback Management
Dynamic Content
Social Advertising
Intent Recognition

Salesforce Service Cloud's unique features

Data Import/Export
Communication Management
Blended Call Center
Network Monitoring

Pricing

Value for money

4.0

0.1

4.1

What users say about Sprinklr's value for money

Read all reviews

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Anonymous Reviewer

Categories in common

Features

Total

59

74

168

features in common

59

features in common

InvGate Service Desk's unique features

Dashboard Creation
Real Time Reporting
Configurable Workflow
Customer Service Analytics

Salesforce Service Cloud's unique features

Call Transfer
Multiple User Accounts
Predictive Dialer
Data Import/Export

Pricing

Value for money

4.5

0.4

4.1

What users say about InvGate Service Desk's value for money

Read all reviews

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Categories in common

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