GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Salesforce Service Cloud
Customer Service & Field Service Management Solutions
Last updated: December 2024
Salesforce Service Cloud Alternatives & Competitors
Total
128
179
213
features in common
128
features in common
Zendesk Suite user ratings
Top features
Audit Trail
Customer Complaint Tracking
Voice Mail
Salesforce Service Cloud user ratings
Top features
Call Scripting
File Sharing
Customizable Reports
Pricing
Starting from
$55/month
Value for money
What users say about Zendesk Suite's value for money
Total
130
452
213
features in common
130
features in common
Bitrix24 user ratings
Top features
Quotes/Estimates
Online Time Tracking
Drag & Drop
Salesforce Service Cloud user ratings
Top features
Call Scripting
File Sharing
Customizable Reports
Pricing
Starting from
$61/month
Value for money
What users say about Bitrix24's value for money
Total
123
188
213
features in common
123
features in common
LiveAgent user ratings
Top features
Real-Time Monitoring
Customer Segmentation
Routing
Salesforce Service Cloud user ratings
Top features
Call Scripting
File Sharing
Customizable Reports
Pricing
Starting from
$15/month
Value for money
0.5
What users say about LiveAgent's value for money
Matthew J.
Owner
Total
88
112
213
features in common
88
features in common
Freshdesk user ratings
Top features
Problem Management
Customer Complaint Tracking
Drag & Drop
Salesforce Service Cloud user ratings
Top features
Call Scripting
File Sharing
Customizable Reports
Pricing
Starting from
$15/month
Value for money
0.2
What users say about Freshdesk's value for money
Total
119
158
213
features in common
119
features in common
Zoho Desk user ratings
Top features
Customer History
Workflow Configuration
Online Forums
Salesforce Service Cloud user ratings
Top features
Call Scripting
File Sharing
Customizable Reports
Pricing
Starting from
$14/month
Value for money
0.3
What users say about Zoho Desk's value for money
Kassy C.
Business Manager
© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.