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Salesforce Service Cloud Alternatives

How do Salesforce Service Cloud alternatives compare?

Vision Helpdesk and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Salesforce Service Cloud to its top 100 alternatives, Freshdesk has the highest rating, with Remote Support as the runner-up, and Salesforce Service Cloud ranking 9th place. Zendesk has the most reviews with a total of 2,795, while Salesforce Service Cloud has 543. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Salesforce Service Cloud comes in 17th. Users also say ServiceWise and Gnatta are the easiest to use, while Salesforce Service Cloud takes 88th place.

What are the top 5 alternatives to Salesforce Service Cloud?


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Top 100 Alternatives & Competitors to Salesforce Service Cloud

Vision Helpdesk logo

Vision Helpdesk

4.6
(30)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website

Features

Total

Vision Helpdesk logo
Salesforce Service Cloud logo

79

101

168

features in common

79

features in common

Vision Helpdesk logo

Vision Helpdesk's unique features

  • CMDB

  • IT Asset Tracking

  • Real Time Notifications

  • Recurring Issues

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Data Import/Export

  • Job Costing

  • Job Tracking

  • Service Request Management

Pricing

Starting from

$8/month

Value for money

Vision Helpdesk logo
4.4

0.3

Salesforce Service Cloud logo
4.1

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
Salesforce Service Cloud logo

115

178

168

features in common

115

features in common

Zendesk logo

Zendesk's unique features

  • Sentiment Analysis

  • Issue Auditing

  • Account Management

  • Real Time Notifications

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • License Issuance

  • Status Tracking

  • Service Request Management

Pricing

Starting from

$19/month

Value for money

Zendesk logo
4.1
Salesforce Service Cloud logo
4.1

What users say about Zendesk's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
Salesforce Service Cloud logo

101

143

168

features in common

101

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Real Time Data

  • Community Management

  • Real Time Notifications

  • Batch Communications

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Approval Process Control

  • Configuration Management

  • Service Request Management

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
AvatarImg

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Genesys DX logo

Genesys DX

4.4
(26)

AI-powered customer engagement platform

learn more

Features

Total

Genesys DX logo
Salesforce Service Cloud logo

36

58

168

features in common

36

features in common

Genesys DX logo

Genesys DX's unique features

  • Content Management

  • Customer Service Analytics

  • Speech Recognition

  • Configurable Workflow

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Scheduling

  • Job Tracking

  • Social Media Monitoring

  • Release Management

Pricing

Starting from

$0.01

Value for money

Genesys DX logo
4.6

0.5

Salesforce Service Cloud logo
4.1

What users say about Genesys DX's value for money

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

E

Emma

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.
AvatarImg

Sheik Mohamed S.

Freshservice logo

Freshservice

4.5
(430)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
Salesforce Service Cloud logo

80

133

168

features in common

80

features in common

Freshservice logo

Freshservice's unique features

  • Data Visualization

  • Disposal Management

  • Remote Monitoring & Management

  • Bug Tracking

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Service Request Management

  • Manual Dialer

  • Communication Management

  • Automatic Call Distribution

Pricing

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Genesys Cloud CX logo

Genesys Cloud CX

4.2
(133)

Mobile optimized cloud call center with multichannel routing

Features

Total

Genesys Cloud CX logo
Salesforce Service Cloud logo

74

125

168

features in common

74

features in common

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • File Transfer

  • Multiple Parties

  • Voice Mail

  • Gamification

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Service Request Management

  • Client Portal

  • Records Management

  • Electronic Signature

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.0

0.1

Salesforce Service Cloud logo
4.1

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

SysAid logo

SysAid

4.5
(351)

Automate IT tasks and workflows with SysAid's ITSM solution

visit website

Features

Total

SysAid logo
Salesforce Service Cloud logo

71

106

168

features in common

71

features in common

SysAid logo

SysAid's unique features

  • Remote Monitoring & Management

  • Event Logs

  • Recurring Issues

  • Data Visualization

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Service Request Management

  • Manual Dialer

  • Job Tracking

  • Electronic Signature

Pricing

Value for money

SysAid logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

NICE CXone logo

NICE CXone

4.2
(516)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Salesforce Service Cloud logo

71

128

168

features in common

71

features in common

NICE CXone logo

NICE CXone's unique features

  • FCC Compliance

  • Telemarketing Management

  • Automatic Outbound Dialer

  • Voice Mail

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Data Import/Export

  • Equipment Maintenance

  • Records Management

  • Service Request Management

Pricing

Starting from

$100/month

Value for money

NICE CXone logo
4.0

0.1

Salesforce Service Cloud logo
4.1

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
AvatarImg

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(525)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Salesforce Service Cloud logo

65

93

168

features in common

65

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk's unique features

  • Compliance Tracking

  • Customer Service Analytics

  • Requisition Management

  • Procurement Management

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • Caller ID

  • Capacity Management

  • Service Request Management

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

JIRA Service Management logo

JIRA Service Management

4.4
(293)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Salesforce Service Cloud logo

64

92

168

features in common

64

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Cost Tracking

  • Customer Service Analytics

  • Requisition Management

  • Procurement Management

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Knowledge Base Management

  • Interaction Tracking

  • Transfers/Routing

  • Service Request Management

Pricing

Starting from

$20/month

Value for money

JIRA Service Management logo
4.2

0.1

Salesforce Service Cloud logo
4.1

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Salesforce Service Cloud logo

106

168

168

features in common

106

features in common

LiveAgent logo

LiveAgent's unique features

  • Procurement Management

  • Agent Interface

  • Caller Profiles

  • Call Center Integration

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Service Request Management

  • Quotes/Estimates

  • File Storage

  • For iPad Devices

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.6

Salesforce Service Cloud logo
4.1

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
AvatarImg

Matthew J.

LiveChat logo

LiveChat

4.7
(1.1K)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

LiveChat logo
Salesforce Service Cloud logo

53

69

168

features in common

53

features in common

LiveChat logo

LiveChat's unique features

  • FAQ

  • Search/Filter

  • Customer Service Analytics

  • Customer Surveys

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Utility Billing

  • Capacity Management

  • Call Transfer

Pricing

Starting from

$16/month

Value for money

LiveChat logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(121)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
Salesforce Service Cloud logo

45

58

168

features in common

45

features in common

HubSpot Service Hub logo

HubSpot Service Hub's unique features

  • Meeting Management

  • Customer Service Analytics

  • Client Management

  • Usage Tracking/Analytics

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Audit Trail

  • Release Management

  • Call Transfer

Pricing

Starting from

$45/month

Value for money

HubSpot Service Hub logo
4.2

0.1

Salesforce Service Cloud logo
4.1

What users say about HubSpot Service Hub's value for money

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Front logo

Front

4.5
(218)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
Salesforce Service Cloud logo

69

126

168

features in common

69

features in common

Front logo

Front's unique features

  • Discussions / Forums

  • Remote Support

  • Tagging

  • Shared Inboxes

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Knowledge Base Management

  • Caller ID

  • Capacity Management

  • Service Request Management

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.1

Salesforce Service Cloud logo
4.1

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

ServiceWise logo

ServiceWise

4.6
(5)

Web based help desk management software

learn more

Features

Total

ServiceWise logo
Salesforce Service Cloud logo

47

58

168

features in common

47

features in common

ServiceWise logo

ServiceWise's unique features

  • Reminders

  • Task Progress Tracking

  • Configurable Workflow

  • Maintenance Scheduling

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • Event Triggered Actions

  • Capacity Management

  • Data Import/Export

Categories in common

Freshdesk logo

Freshdesk

4.5
(2.4K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Salesforce Service Cloud logo

88

120

168

features in common

88

features in common

Freshdesk logo

Freshdesk's unique features

  • SSL Security

  • Content Management

  • Negative Feedback Management

  • Engagement Tracking

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • Proactive Chat

  • Job Tracking

  • Service Request Management

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.3

Salesforce Service Cloud logo
4.1

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Avochato logo

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

visit website

Features

Total

Avochato logo
Salesforce Service Cloud logo

51

102

168

features in common

51

features in common

Avochato logo

Avochato's unique features

  • Supplier Management

  • Link Shortening

  • Voice Mail

  • Landing Pages/Web Forms

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • Configuration Management

  • Support Ticket Tracking

  • Data Import/Export

Pricing

Value for money

Avochato logo
4.6

0.5

Salesforce Service Cloud logo
4.1

What users say about Avochato's value for money

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

nb

nirav b.

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

AR

Anonymous Reviewer

Rescue logo

Rescue

4.6
(141)

Remote support for helpdesks, call centers and organizations

Features

Total

Rescue logo
Salesforce Service Cloud logo

42

66

168

features in common

42

features in common

Rescue logo

Rescue's unique features

  • Video Conferencing

  • Screen Capture

  • Employee Activity Monitoring

  • Session Recording

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Code Enforcement

  • Customizable Reports

  • Support Ticket Tracking

Pricing

Starting from

$108.25/month

Value for money

Rescue logo
4.2

0.1

Salesforce Service Cloud logo
4.1

What users say about Rescue's value for money

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

Supportbench logo

Supportbench

4.6
(22)

A Modern B2B Helpdesk CRM Software.

visit website

Features

Total

Supportbench logo
Salesforce Service Cloud logo

75

104

168

features in common

75

features in common

Supportbench logo

Supportbench's unique features

  • Text Editing

  • Cataloging/Categorization

  • Decision Support

  • Engagement Tracking

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • Equipment Maintenance

  • GPS

  • Service Request Management

Pricing

Starting from

$35/month

Value for money

Supportbench logo
4.7

0.6

Salesforce Service Cloud logo
4.1

What users say about Supportbench's value for money

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

visit website

Features

Total

BOSSDesk logo
Salesforce Service Cloud logo

73

107

168

features in common

73

features in common

BOSSDesk logo

BOSSDesk's unique features

  • IT Asset Tracking

  • Device Auto Discovery

  • Change Tracking

  • Data Visualization

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Electronic Signature

  • Manual Dialer

  • Inspection Management

  • Survey/Poll Management

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.5

Salesforce Service Cloud logo
4.1

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.
AvatarImg

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

TOPdesk logo

TOPdesk

4.6
(45)

Help desk & service management

visit website

Features

Total

TOPdesk logo
Salesforce Service Cloud logo

79

102

168

features in common

79

features in common

TOPdesk logo

TOPdesk's unique features

  • Visitor Management

  • IT Asset Tracking

  • Real Time Notifications

  • Task Progress Tracking

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Survey/Poll Management

  • Full Text Search

  • For iPad Devices

  • Automatic Call Distribution

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

LiveHelpNow logo

LiveHelpNow

4.6
(72)

Help desk and live chat solution for customer service

visit website

Features

Total

LiveHelpNow logo
Salesforce Service Cloud logo

59

74

168

features in common

59

features in common

LiveHelpNow logo

LiveHelpNow's unique features

  • Search/Filter

  • Customer Service Analytics

  • Engagement Tracking

  • Multi-Channel Marketing

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Equipment Maintenance

  • Project Management

  • Call Transfer

Pricing

Starting from

$21/month

Value for money

LiveHelpNow logo
4.7

0.6

Salesforce Service Cloud logo
4.1

What users say about LiveHelpNow's value for money

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Wix Answers logo

Wix Answers

4.6
(24)

The only platform with all support channels in one place.

Features

Total

Wix Answers logo
Salesforce Service Cloud logo

66

88

168

features in common

66

features in common

Wix Answers logo

Wix Answers' unique features

  • Cataloging/Categorization

  • Call Reporting

  • Negative Feedback Management

  • Content Management

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Client Portal

  • Service Catalog

  • Call Transfer

Pricing

Starting from

$24/month

Value for money

Wix Answers logo
4.2

0.1

Salesforce Service Cloud logo
4.1

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.
AvatarImg

Suzy N.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

SummitAI logo

SummitAI

4.4
(17)

The future of IT service management begins with AI.

learn more

Features

Total

SummitAI logo
Salesforce Service Cloud logo

64

84

168

features in common

64

features in common

SummitAI logo

SummitAI's unique features

  • Inventory Tracking

  • Procurement Management

  • Configurable Workflow

  • Scheduled / Automated Reports

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Service Request Management

  • Computer Telephony Integration

  • Real-time Consumer-facing Chat

  • Electronic Signature

Categories in common

HelpDesk logo

HelpDesk

4.5
(36)

Ticketing software for effortless customer support

visit website

Features

Total

HelpDesk logo
Salesforce Service Cloud logo

40

55

168

features in common

40

features in common

HelpDesk logo

HelpDesk's unique features

  • Personalization

  • Tagging

  • Commenting/Notes

  • Content Management

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Scheduling

  • Inspection Management

  • File Storage

  • Work Order Management

Pricing

Starting from

$4/month

Value for money

HelpDesk logo
4.3

0.2

Salesforce Service Cloud logo
4.1

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.
AvatarImg

Vanessa D.

Kustomer logo

Kustomer

4.5
(32)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Salesforce Service Cloud logo

69

98

168

features in common

69

features in common

Kustomer logo

Kustomer's unique features

  • Visual Analytics

  • Engagement Tracking

  • Real Time Notifications

  • Voice Mail

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • Fixed Asset Management

  • Records Management

  • Service Request Management

Pricing

Starting from

$89/month

Value for money

Kustomer logo
4.4

0.3

Salesforce Service Cloud logo
4.1

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Anonymous Reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Vivantio logo

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Salesforce Service Cloud logo

88

136

168

features in common

88

features in common

Vivantio logo

Vivantio's unique features

  • Automated Scheduling

  • HIPAA Compliant

  • Real Time Notifications

  • Customer Segmentation

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Electronic Signature

  • Dispatch Management

  • For iPad Devices

  • Automatic Call Distribution

Pricing

Starting from

$42/year

Value for money

Vivantio logo
4.2

0.1

Salesforce Service Cloud logo
4.1

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Gladly logo

Gladly

4.9
(22)

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Salesforce Service Cloud logo

67

82

168

features in common

67

features in common

Gladly logo

Gladly's unique features

  • Predictive Analytics

  • Interactive Content

  • Inbox Management

  • On-Demand Communications

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Utility Billing

  • Project Management

  • Reporting & Statistics

Pricing

Starting from

$38

Value for money

Gladly logo
4.9

0.8

Salesforce Service Cloud logo
4.1

What users say about Gladly's value for money

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

MW

Maya W.

Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.

MS

Melody S.

Call Center Studio logo

Call Center Studio

4.5
(47)

Pay-as-you-go • Scalable • Enhanced AX • Better CX

learn more

Features

Total

Call Center Studio logo
Salesforce Service Cloud logo

66

125

168

features in common

66

features in common

Call Center Studio logo

Call Center Studio's unique features

  • Call Screening

  • List Management

  • KPI Monitoring

  • Real Time Notifications

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Client Portal

  • Records Management

  • Knowledge Base Management

Pricing

Value for money

Call Center Studio logo
4.7

0.6

Salesforce Service Cloud logo
4.1

What users say about Call Center Studio's value for money

But the most good part is customer support. They are all friendly and helpful.

AR

Anonymous Reviewer

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

fb

fatih boran b.

Gorgias logo

Gorgias

4.7
(87)

Help desk and customer service solution

Features

Total

Gorgias logo
Salesforce Service Cloud logo

49

58

168

features in common

49

features in common

Gorgias logo

Gorgias' unique features

  • Batch Communications

  • Customer Segmentation

  • Personalization

  • Tagging

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Reporting & Statistics

  • Configuration Management

  • Network Monitoring

  • Call Transfer

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

HelpOnClick logo

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

visit website

Features

Total

HelpOnClick logo
Salesforce Service Cloud logo

33

36

168

features in common

33

features in common

HelpOnClick logo

HelpOnClick's unique features

  • Engagement Tracking

  • Search/Filter

  • File Transfer

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Scheduling

  • Code Enforcement

  • Lead Distribution

  • Support Ticket Tracking

Pricing

Starting from

$7.2/month

Value for money

HelpOnClick logo
4.6

0.5

Salesforce Service Cloud logo
4.1

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

visit website

Features

Total

Cayzu logo
Salesforce Service Cloud logo

53

68

168

features in common

53

features in common

Cayzu logo

Cayzu's unique features

  • Real Time Analytics

  • Recurring Issues

  • Real Time Notifications

  • Negative Feedback Management

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Audit Trail

  • Support Ticket Tracking

  • Call Transfer

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.8

Salesforce Service Cloud logo
4.1

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Issuetrak logo

Issuetrak

4.5
(168)

Report. Resolve. Relax. It starts with Issuetrak.

visit website

Features

Total

Issuetrak logo
Salesforce Service Cloud logo

83

108

168

features in common

83

features in common

Issuetrak logo

Issuetrak's unique features

  • Audit Management

  • Customer Service Analytics

  • Real Time Notifications

  • Change Planning

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Data Import/Export

  • Proactive Chat

  • Transfers/Routing

  • Service Request Management

Pricing

Starting from

$59/month

Value for money

Issuetrak logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Anonymous Reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
AvatarImg

Alexis T.

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(88)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Salesforce Service Cloud logo

57

75

168

features in common

57

features in common

HappyFox Help Desk logo

HappyFox Help Desk's unique features

  • Cataloging/Categorization

  • Real Time Notifications

  • Sentiment Analysis

  • Decision Support

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • For iPad Devices

  • Network Monitoring

  • Reporting & Statistics

Pricing

Starting from

$29/month

Value for money

HappyFox Help Desk logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

elevio logo

elevio

4.6
(28)

Self-service support & customer education platform

visit website

Features

Total

elevio logo
Salesforce Service Cloud logo

47

83

168

features in common

47

features in common

elevio logo

elevio's unique features

  • Account Alerts

  • Churn Management

  • Text Analysis

  • Customer Service Analytics

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Calendar Management

  • Configuration Management

  • Assignment Management

  • Call Transfer

Pricing

Starting from

$79/month

Value for money

elevio logo
4.6

0.5

Salesforce Service Cloud logo
4.1

What users say about elevio's value for money

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

HaloITSM logo

HaloITSM

4.7
(30)

ITSM solution for managing incidents & assets

visit website

Features

Total

HaloITSM logo
Salesforce Service Cloud logo

79

113

168

features in common

79

features in common

HaloITSM logo

HaloITSM's unique features

  • Real Time Notifications

  • Data Visualization

  • Scheduled / Automated Reports

  • SSL Security

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Service Request Management

  • Full Text Search

  • Code Enforcement

  • Electronic Signature

Pricing

Starting from

£35/month

Value for money

HaloITSM logo
4.6

0.5

Salesforce Service Cloud logo
4.1

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.

WD

Wendy D.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

JK

Jayne K.

TeamSupport logo

TeamSupport

4.5
(805)

B2B Customer Support Software

Features

Total

TeamSupport logo
Salesforce Service Cloud logo

81

102

168

features in common

81

features in common

TeamSupport logo

TeamSupport's unique features

  • Recurring Issues

  • Real Time Notifications

  • Configurable Workflow

  • Commenting/Notes

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Service Request Management

  • Computer Telephony Integration

  • Real-time Consumer-facing Chat

  • Electronic Signature

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.3

Salesforce Service Cloud logo
4.1

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Sprinklr logo

Sprinklr

4.2
(68)

Social media management, analytics & strategy planning.

visit website

Features

Total

Sprinklr logo
Salesforce Service Cloud logo

40

104

168

features in common

40

features in common

Sprinklr logo

Sprinklr's unique features

  • Negative Feedback Management

  • Dynamic Content

  • Social Advertising

  • Intent Recognition

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Data Import/Export

  • Communication Management

  • Blended Call Center

  • Network Monitoring

Pricing

Value for money

Sprinklr logo
4.0

0.1

Salesforce Service Cloud logo
4.1

What users say about Sprinklr's value for money

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Anonymous Reviewer

InvGate Service Desk logo

InvGate Service Desk

4.7
(88)

IT service desk software

visit website

Features

Total

InvGate Service Desk logo
Salesforce Service Cloud logo

59

74

168

features in common

59

features in common

InvGate Service Desk logo

InvGate Service Desk's unique features

  • Dashboard Creation

  • Real Time Reporting

  • Configurable Workflow

  • Customer Service Analytics

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Call Transfer

  • Multiple User Accounts

  • Predictive Dialer

  • Data Import/Export

Pricing

Value for money

InvGate Service Desk logo
4.5

0.4

Salesforce Service Cloud logo
4.1

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

ConnectWise Manage logo

ConnectWise Manage

4.1
(197)

A PSA Tool Designed To Run Your As-a-Service Business