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Salesforce Service Cloud Alternatives

How do Salesforce Service Cloud alternatives compare?

Zendesk and Freshdesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Salesforce Service Cloud to its top 100 alternatives, Voiso has the highest rating, with Cartegraph OMS as the runner-up, and Salesforce Service Cloud ranking 68th place. Salesforce Sales Cloud has the most reviews with a total of 15,540, while Salesforce Service Cloud has 509. Users say Voiso tops the list for value for money followed by REDLIST, while Salesforce Service Cloud comes in 78th. Users also say ServiceWise and Voiso are the easiest to use, while Salesforce Service Cloud takes 86th place.


How do I choose the best Salesforce Service Cloud alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Salesforce Service Cloud?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Zendesk

4.4
(2,518)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1
4.1

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

64

98

97

features in common

64

features in common

Zendesk's unique features

  • Conditional Logic

  • Benchmarking

  • Commenting

  • Call Recording

Salesforce Service Cloud's unique features

  • Compliance Management

  • Client Portal

  • Request Routing

  • Records Management

Freshdesk

4.5
(2,227)

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.3

4.1

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

52

76

97

features in common

52

features in common

Freshdesk's unique features

  • Customer Complaint Tracking

  • Call Monitoring

  • Call Recording

  • Gamification

Salesforce Service Cloud's unique features

  • Availability Indicator

  • Request Routing

  • Guided Problem Solving

  • Call Transfer

User.com

4.7
(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.5

4.1

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

36

99

97

features in common

36

features in common

User.com's unique features

  • Automated Sales

  • User Management

  • Multi-Channel Distribution

  • Lead Nurturing

Salesforce Service Cloud's unique features

  • Availability Indicator

  • Online Forums

  • Work Order Management

  • Employee Communities

HappyFox

4.6
(82)

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.4

4.1

What users say about HappyFox's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

29

50

97

features in common

29

features in common

HappyFox's unique features

  • Customer Segmentation

  • Call Tracking

  • Contact Database

  • Data Synchronization

Salesforce Service Cloud's unique features

  • Assignment Management

  • Issue Tracking

  • Customer History

  • Audit Trail

Kayako

4.0
(156)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.8

0.3

4.1

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

39

64

97

features in common

39

features in common

Kayako's unique features

  • WYSIWYG Editor

  • Content Management

  • Channel Management

  • Communication Management

Salesforce Service Cloud's unique features

  • Audit Trail

  • Knowledge Base Management

  • Customizable Templates

  • Authentication

Jira Service Management

4.4
(262)

The only ITSM solution built on the Jira platform

Pricing

Starting from

$20/month

Value for money

4.2

0.1

4.1

What users say about Jira Service Management's value for money

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Total

30

54

97

features in common

30

features in common

Jira Service Management's unique features

  • Configuration Management

  • Automatic Lead Distribution

  • Change Management

  • Customer Segmentation

Salesforce Service Cloud's unique features

  • Authentication

  • Job Scheduling

  • Drag & Drop Interface

  • Availability Indicator

SolarWinds Service Desk

4.6
(514)

IT Service Desk & Asset Management Software

Pricing

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about SolarWinds Service Desk's value for money

However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Total

44

74

97

features in common

44

features in common

SolarWinds Service Desk's unique features

  • Risk Analytics

  • Contact Database

  • Benchmarking

  • Change Management

Salesforce Service Cloud's unique features

  • Call Transfer

  • Remote Access

  • Guided Problem Solving

  • Caller ID

Pricing

Starting from

$9/month

Value for money

4.8

0.7

4.1

What users say about ServiceM8's value for money

Ve really enjoyed using serviceM8 to manage my team. It's great, and I'd reccomend it to teams with less than 20 people for communication, organization and all with a good price tag.

HS

Hardik S.

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

JE

Julio E M.

Total

40

123

97

features in common

40

features in common

ServiceM8's unique features

  • GPS

  • Recurring Billing

  • Secure Data Storage

  • Fixed Asset Management

Salesforce Service Cloud's unique features

  • Case Management

  • Performance Management

  • Feedback Management

  • Categorization

SpitFire

4.5
(20)

Web-based predictive dialer software for call centers

Pricing

Starting from

$70/month

Value for money

3.8

0.3

4.1

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

AR

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

Total

9

20

97

features in common

9

features in common

SpitFire's unique features

  • Multi-Campaign

  • Contact Database

  • Call Disposition

  • Predictive Dialer

Salesforce Service Cloud's unique features

  • Archiving & Retention

  • Escalation Management

  • Custom Forms

  • Asset Management

Pricing

Starting from

$25/month

Value for money

4.0

0.1

4.1

What users say about Salesforce Sales Cloud's value for money

Our overall experience with this solution has been absolutely amazing in the long run it is definitely worth the investment and the customer service and technical support is second to none.

Chad G.

It's has increased our revenues for the company, helps maintain status quo, forecasting improved, opportunities are not being missed. Overall its impact has been good in managing the work flow.

SU

Sadia U.

Total

18

63

97

features in common

18

features in common

Salesforce Sales Cloud's unique features

  • Sales Analytics

  • Prospecting Tools

  • Business Intelligence

  • Sales Reporting

Salesforce Service Cloud's unique features

  • Audit Trail

  • Goal Setting / Tracking

  • Customer Activity Reporting

  • Authentication

C2 ATOM

4.2
(12)

All-in-one service desk software

Features

Total

41

71

97

features in common

41

features in common

C2 ATOM's unique features

  • Survey Management

  • Data Visualization

  • Customer Service Analytics

  • Data Import

Salesforce Service Cloud's unique features

  • Call Transfer

  • Multi-Language

  • Email Notifications

  • Caller ID

ITSM 365

(0)

Customizable Service Desk for any business small or large

Features

Total

10

23

97

features in common

10

features in common

ITSM 365's unique features

  • Employee Portal

  • Email Alerts

  • Clock In / Out

  • Dashboard Creation

Salesforce Service Cloud's unique features

  • Audit Trail

  • Email Templates

  • CRM Integration

  • Authentication

Features

Total

18

27

97

features in common

18

features in common

Oracle Service Cloud's unique features

  • Semantic Search

  • Real Time Analytics

  • HIPAA Compliance

  • @mentions

Salesforce Service Cloud's unique features

  • Archiving & Retention

  • Event Triggered Actions

  • CRM Integration

  • Asset Management

ServiceNow

4.3
(49)

Enterprise IT service cloud solutions

Pricing

Starting from

$100/month

Value for money

3.9

0.2

4.1

What users say about ServiceNow's value for money

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.

Ewan H.

Their pricing model is complex and unwieldy. It can be very hard to determine which features you actually have access to.

RS

Rennie S.

Total

31

82

97

features in common

31

features in common

ServiceNow's unique features

  • Configuration Management

  • Risk Alerts

  • Real Time Reporting

  • Availability Management

Salesforce Service Cloud's unique features

  • Call Transfer

  • Instant Messaging

  • SMS Integration

  • Customer History

ServiceWise

4.7
(3)

Web based help desk management software

Features

Total

25

41

97

features in common

25

features in common

ServiceWise's unique features

  • IT Asset Tracking

  • Forms Management

  • Configurable Workflow

  • Dashboard Creation

Salesforce Service Cloud's unique features

  • Availability Indicator

  • Instant Messaging

  • Customer Experience Management

  • Call Transfer

Casengo

4.7
(18)

Customer Support Software for Live Chat, Email and Twitter

Features

Total

15

25

97

features in common

15

features in common

Casengo's unique features

  • Tagging

  • Project Notes

  • Filtered Views

  • Support Ticket Management

Salesforce Service Cloud's unique features

  • Archiving & Retention

  • Email Tracking

  • CRM Integration

  • Asset Management

Planbox Innovate

4.9
(24)

Innovation Management Solution

Pricing

Starting from

$2/year

Value for money

4.7

0.6

4.1

What users say about Planbox Innovate's value for money

Three years ago we made a decision to invest in a system to help us realize a sustainable innovation process.

RR

RJ R.

Up and running quickly and ability to meet our business needs in a cost-effective manner.

JZ

John Z.

Total

4

14

97

features in common

4

features in common

Planbox Innovate's unique features

  • Receiving

  • Gamification

  • Campaign Segmentation

  • Task Tracking

Salesforce Service Cloud's unique features

  • Archiving & Retention

  • Drag & Drop Interface

  • Contact History

  • Asset Management

eSpace Contact Center

(0)

Multi-channel communications and telephony platform

Features

Total

11

26

97

features in common

11

features in common

eSpace Contact Center's unique features

  • Lead Scoring

  • Contact Database

  • Call Routing

  • Charting

Salesforce Service Cloud's unique features

  • Approval Process Control

  • Email Templates

  • Contact History

  • Archiving & Retention

Zoho Desk

4.5
(1,640)

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.4

4.1

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

63

95

97

features in common

63

features in common

Zoho Desk's unique features

  • Loyalty Program

  • Call Routing

  • Computer Telephony Integration

  • Data Migration

Salesforce Service Cloud's unique features

  • Categorization

  • Lead Assignment

  • Client Portal

  • Problem Management

LiveAgent

4.7
(985)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.6

4.1

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

64

119

97

features in common

64

features in common

LiveAgent's unique features

  • Call Monitoring

  • Real Time Notifications

  • Queue Manager

  • Automated Scheduling

Salesforce Service Cloud's unique features

  • Conferencing

  • Compliance Management

  • Request Routing

  • Records Management

Bitrix24

4.0
(448)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.1

4.1

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

33

90

97

features in common

33

features in common

Bitrix24's unique features

  • Call Recording

  • Project Time Tracking

  • Progress Tracking

  • Billing & Invoicing

Salesforce Service Cloud's unique features

  • Availability Indicator

  • Job Tracking

  • SLA Management

  • Customizable Reporting

Yonyx

4.8
(104)

Decision tree driven Interactive guides for customer service

Features

Total

5

10

97

features in common

5

features in common

Yonyx's unique features

  • Call Center Management

  • Training Management

  • WYSIWYG Editor

  • HR Management

Salesforce Service Cloud's unique features

  • Archiving & Retention

  • Email Integration

  • Contact History

  • Asset Management

Genesys Cloud

4.1
(103)

Mobile optimized cloud call center with multichannel routing

Pricing

Starting from

$75/month

Value for money

3.9

0.2

4.1

What users say about Genesys Cloud's value for money

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

32

66

97

features in common

32

features in common

Genesys Cloud's unique features

  • Call Disposition

  • Automatic Call Distribution

  • Call Center Management

  • Automatic Lead Distribution

Salesforce Service Cloud's unique features

  • Authentication

  • Issue Tracking

  • Status Tracking

  • Data Import/Export

Front

4.5
(199)

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.1

4.1

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

23

42

97

features in common

23

features in common

Front's unique features

  • Communication Management

  • Channel Management

  • Client Management

  • Customer Service Analytics

Salesforce Service Cloud's unique features

  • Availability Indicator

  • Incident Management

  • Customizable Branding

  • Call Transfer

elevio

4.6
(27)

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.6

0.5

4.1

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

22

48

97

features in common

22

features in common

elevio's unique features

  • Widgets

  • Engagement Analytics

  • Content Management

  • Content Repository

Salesforce Service Cloud's unique features

  • Availability Indicator

  • History Tracking

  • Customer Experience Management

  • Call Transfer

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

Features

Total

12

24

97

features in common

12

features in common

Capacity's unique features

  • Project Workflow

  • Full Text Search

  • Data Verification

  • Duplicate Detection

Salesforce Service Cloud's unique features

  • Authentication

  • Email Tracking

  • Custom Fields

  • Automatic Notifications

CityReporter

4.1
(12)

A Complete Digital Inspection, Safety and Maintenance System

Features

Total

5

23

97

features in common

5

features in common

CityReporter's unique features

  • Equipment Tracking

  • Document Management

  • Quality Control

  • Employee Management

Salesforce Service Cloud's unique features

  • Approval Process Control

  • Email Notifications

  • Contact History

  • Archiving & Retention

Freshservice

4.5
(386)

A complete IT service management (ITSM) tool for business

Pricing

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about Freshservice's value for money

For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

AK

Abhinav K.

M still within a trial period, but have been extremely impressed with the software. Working in a non profit pricing is always an issue and the only real concern with the software.

AR

Anonymous Reviewer

Total

50

80

97

features in common

50

features in common

Freshservice's unique features

  • Summary Reports

  • Deadline Management

  • Configuration Management

  • Customer Complaint Tracking

Salesforce Service Cloud's unique features

  • Case Management

  • Rules-Based Workflow

  • History Tracking

  • Categorization

Gorgias

4.6
(19)

Help desk and customer service solution

Features

Total