ServiceMax Comparison

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Overview

ServiceMax is the #1 field service management solution for hundreds of companies worldwide. Find out why our complete, mobile field service software helps deliver flawless field service. We’re Complete: A full suite of field service management applications from world-class scheduling & workforce optimization to contract management & warranty. ServiceMax also includes inventory, parts and reverse logistics. We’re Proven: A thriving community of innovative field service customers like; Coca-Cola, GE, Medtronic and Pitney Bowes use ServiceMax to increase revenue, first-time-fix rates and customer satisfaction - all while decreasing field service costs. We're Field-Ready Mobile: Delivered in the cloud, ServiceMax is HTML5-based for anywhere access to all pertinent information for field techs. Use the device of your choice - tablet, smartphone or laptop - or access ServiceMax via our award-winning native iPad app.
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
/No info available/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

4.3

(37)

54321
17
16
4
0
0
  • Value for money
  • Features
  • Ease of use
  • Customer support
96%
would recommend this app to a colleague

Pros

I know my company really appreciates the great work by ServiceMax.
The program is completely customizable to match my companies/customers exact nee...Read More
Partners (community) platform is great and made a big change in our org.

Cons

Before, this tracking was done manually via a spreadsheet and audits on this pro...Read More
We used it internally to schedule appointments and also to manage our custom obj...Read More
Difficult to program, Although it keeps all service tickets, There is no real wa...Read More
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features4
  • API
  • Class Scheduling
  • Electronic Signature Capture
  • Work Order Management

Integrations

  • Total integrations15
  • BigCommerce
  • Dropbox
  • Google Calendar
  • Google Drive
  • Magento
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Office 365
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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