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ServiceBox

Field service software for commercial service contractors

Table of Contents

Is this product right for your business?

Find out with a

ServiceBox - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

ServiceBox overview

What is ServiceBox?

ServiceBox is field service management software built for commercial HVAC, plumbing, electrical and multi-trade contractors. It connects customers, job sites, equipment history, scheduling, work orders, technician time and materials, recurring maintenance, purchasing, job costs, invoicing and accounting handoffs in one workflow.

Dispatchers can plan technician capacity, assign work and send complete job details to the field. Technicians can access customer, site and equipment history, then capture labour, materials, notes, photos, forms and signatures on the work record. Office teams can review job status, costs, follow-up work and billing without rebuilding the job from paper, texts or disconnected systems.

ServiceBox supports reactive service, preventative maintenance and quoted project work while preserving one connected customer and job-site history. Guided onboarding helps configure workflows, train office and field teams, and connect supported accounting processes with QuickBooks Online, QuickBooks Desktop and Sage 50 Canada.

ServiceBox is designed for growing commercial service businesses that need more operational control than a simple scheduling app without the complexity of an enterprise rollout.

Starting price

35per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Tracking

Notes and Sheets

Scheduling

Invoicing and Quotes

Uploading Photos

Do you work for ServiceBox? Manage this product listing

ServiceBox’s user interface

Ease of use rating:

4.3

(168)

ServiceBox reviews

Overall rating

4.3

168

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.73/10

Rating distribution

Pros

“It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers.”

Anna R.

Client Coordinator

“ServiceBox lets us keep track of our schedules, do daily time tracking, and complete service records in great detail, even allowing us to add photos of detail!”

Dawn B.

Learning Experience Designer

“I think the standout feature of ServiceBox is the integration of all our necessary workflow items in one product; timesheets, work orders, material tracking and the ability to attach jobsite photos an notes as well as a to do list.”

Jeremy S.

Electrician

Cons

“Simple tasks are made complicated by this software such as zipcode not printed on work orders, screens not properly displayed on cell phone, and the quality of pictures uploaded are not very good.”

Jeremy S.

General Manager

“It comes up with many notifications when a job is scheduled, moved or changed, but the amount of notifications tends to lead me to ignoring them all together. If it would open directly to the Web view of ServiceBox, that would be very helpful.”

Scott S.

IT Manager

“Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements.”

Tarek G.

Manager

Who uses ServiceBox?

Based on 168 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction

Electrical/Electronic Manufacturing

Telecommunications

Retail

Others

Use cases

HVAC

Service Dispatch

Field Service Management

Quoting

Work Order

ServiceBox's key features

Most critical features, based on insights from ServiceBox users:

Mobile access

4.1

(35)

Billing & invoicing

4.4

(37)

Service history

4.2

(33)

Quotes/Estimates

4.3

(41)

Calendar management

4.1

(17)

GPS

4.3

(6)

Alerts/Notifications

3.8

(4)

Contact database

5.0

(1)

Routing

5.0

(1)

All ServiceBox features

Features rating:

4.1

(168)

Access controls/permissions

4.0

(1)

Accounting

(0)

Accounting integration

5.0

(1)

Activity dashboard

5.0

(1)

Activity tracking

(0)

Alerts/Notifications

3.8

(4)

API

(0)

Asset tracking

4.0

(1)

Automated scheduling

(0)

Billing & invoicing

4.4

(37)

Calendar management

4.1

(17)

Checklists

(0)

Commercial/Industrial

(0)

Commercial properties

(0)

Contact database

5.0

(1)

Contact management

4.4

(5)

Contract/License management

4.8

(4)

Cost database

(0)

Cost estimating

(0)

Customer database

4.4

(7)

Customer history

4.8

(8)

Customer management

4.5

(2)

Customizable branding

(0)

Customizable fields

4.0

(1)

Customizable forms

4.0

(1)

Customizable reports

3.5

(2)

Customizable templates

(0)

Data import/export

3.0

(1)

Debit/Credit card processing

(0)

Dispatch

(0)

Dispatch management

5.0

(1)

Document management

4.6

(5)

Document storage

(0)

Drag & drop

4.1

(10)

Electronic forms

(0)

Electronic payments

(0)

Electronic signature

(0)

Employee database

(0)

Employee management

(0)

Employee scheduling

3.5

(2)

Equipment maintenance

(0)

Equipment tracking

4.0

(7)

Estimating

(0)

For commercial and/or industrial electrical contractors

5.0

(2)

For hvac companies

(0)

For plumbing industry

(0)

Geographic maps

(0)

GPS

4.3

(6)

Historical reporting

(0)

Image capture

(0)

Inventory control

3.7

(3)

Inventory management

(0)

Inventory tracking

4.0

(1)

Invoice management

(0)

Job costing

4.0

(7)

Job management

4.4

(5)

Job scheduling

5.0

(1)

Job tracking

(0)

Labor forecasting

(0)

Labor rates

(0)

Location

(0)

Location tracking

1.0

(1)

Maintenance scheduling

3.8

(18)

Mobile access

4.1

(35)

Mobile alerts

(0)

Mobile app

(0)

Mobile signature capture

(0)

Monitoring

5.0

(1)

Multi-Location

(0)

Online payments

(0)

Online time clock

(0)

Payment collection in the field

(0)

Payment processing

3.5

(4)

Predictive maintenance

(0)

Preventive maintenance

4.3

(4)

Price and cost calculations

(0)

Pricing and cost calculations

(0)

Purchase order management

(0)

QuickBooks integration

4.0

(1)

Quotes/Estimates

4.3

(41)

Real-Time data

3.8

(5)

Real-Time notifications

(0)

Real-Time reporting

4.0

(1)

Real-Time updates

4.7

(9)

Recurring appointments

(0)

Recurring orders

(0)

Reminders

(0)

Repair tracking

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Residential properties

(0)

Routing

5.0

(1)

Scheduling

4.6

(42)

Search/Filter

(0)

Service history

4.2

(33)

Status tracking

(0)

Takeoff

(0)

Task management

(0)

Task scheduling

(0)

Technician management

(0)

Template management

(0)

Third-Party integrations

3.0

(1)

Time & attendance

(0)

Time & expense tracking

4.5

(4)

Time off management

(0)

Timesheet management

(0)

Time tracking

5.0

(1)

Vehicle information

(0)

Vendor management

(0)

Workflow management

4.3

(8)

Work order creation

4.6

(14)

Work order management

4.5

(33)

ServiceBox alternatives

ServiceBox

4.3

(168)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.3

Customer Support

4.3

Housecall Pro

4.7

(2.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.6

Customer Support

4.7

FieldPulse

4.6

(498)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.7

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

ServiceBox pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Standard

/user

Per month

Features included:

Quotes
Work Orders
Recurring Work Orders
Invoicing
Expenses
Payments
Accounting Integration
Scheduling

Premium

/user

Per month

Features included:

Multi Location
Purchasing
Inventory

User opinions about ServiceBox price and value

Value for money rating:

4.3

(168)

To see what individual users think of ServiceBox's price and value, check out the review snippets below.

“It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers.”

Anna R.

Client Coordinator

“ServiceBox lets us keep track of our schedules, do daily time tracking, and complete service records in great detail, even allowing us to add photos of detail!”

Dawn B.

Learning Experience Designer