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ServiceBox
We make business simple.
(14)
ServiceBox Pricing, Features, Reviews and Alternatives
ServiceBox FAQs
ServiceBox product overview
What is ServiceBox?
ServiceBox manages the end to end business process for the Commercial Service Contractor. With our web based software you can connect the office and the field techs instantly. Manage customer relationships, keep track of job sites, create quotes, work orders, scheduling, invoicing, payments, inventory, ongoing maintenance, recurring work, timesheets and much more. ServiceBox integrates seamlessly with QuickBooks Online, QuickBooks Desktop and Sage 50 (Canada).
Key benefits of using ServiceBox
Typical customers
Platforms supported
Support options
Training options
Not sure about ServiceBox? Compare it with a popular alternative
Starting from
75
/user
Per month
Starting from
19
Per month
Flat Rate
ServiceBox pricing information
Value for money
4.4
/5
111
Starting from
75
/user
Per month
Pricing options
Value for money contenders
ServiceBox features
Functionality
4.2
/5
111
Total features
82
16 categories
Most valued features by users
Functionality contenders
ServiceBox users reviews
Overall Rating
4.3
/5
111
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.29/10
45
53
12
1
0
Overall rating contenders
Gero W.
Construction, 11-50 employees
Used daily for 2+ years
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Ease of use and integration with accounting software used by our company
The features are constantly being upgraded and improved in consultation with industry users.
A few too many areas to access for needed answers to questions. A novice to applications would have possible problems in following steps required.
Hi Gero, Thank you for taking the time to review ServiceBox and we are happy that you have been able to see the improvements that our developers are constantly doing to make it work even better! We would be interested in clarifying and getting some additional information from you on how we can make it easier to find the answers for you in one area. If you would let us know how we can do that it would be most appreciated. Thanks, Your ServiceBox Team
Jordan K.
Construction, 11-50 employees
Used daily for 6-12 months
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Far less paper waste, no chance of important paperwork getting lost, ticket history to see who made changes or last worked on a job. The connection has occasionally been spotty but usually it's fine. It does a great job of coordinating all of the info (which is why the address thing always throws me off lol).
Automatic iteration, filing, scheduling and organization of work order #s (and the consequent reductions in admin work and paper waste) are awesome.
There is one issue that requires users to frequently duplicate work and resubmit data that is already in the system: When I am submitting a quote for tender, there are usually 3-5 contractors(customers) that require pricing but the job site is not going to change! After creating the quote for Customer 1, copying the quote should carry over the job site as well. In general, job sites do not need to be linked to a customer (because civic addresses exist geographically regardless of what business occupies it or what contractor is working on the job.)
Hi Jordan, Thank you for taking the time to write up a review. It is greatly appreciated. I am pleased to hear that you are finding ease with moving away and reducing paperwork! That is excellent. I just wanted you to know that I have seen your feature request, we are looking into possible ways in order to make it work with our product. If you are ever in need of anything else, please do not hesitate to contact our help desk in order for us to deal with the issue right away. Have a wonderful day, Your ServiceBox Team
Brian B.
Environmental Services, 1-10 employees
Used daily for 2+ years
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Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue
cannot answer, wants a 40 character answer
Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested
Shanda R.
Facilities Services, 1-10 employees
Used daily for 1-2 years
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Overall everything has been great! Whenever I need assistance I receive a speedy response and there are so many helpful articles at your fingertips. I love how much ServiceBox has taken us away from paper and notes scattered everywhere to one place where everything can be documented.
ServiceBox is very user friendly and helps manage all aspects of the day to day. I love that i can create recurring work orders, schedule jobs, invoice, and so much more all out of one system.
The sales tax function should be improved. I'd like ServiceBox to connect with QuickBooks and pull the sales tax rates from the QB system and enter into SB (ad update as needed).
Maxine L.
Construction, 11-50 employees
Used daily for 2+ years
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We have streamlined out workflow significantly in introducing ServiceBox. We were able to eliminate a full-time job that we would have needed to find a replacement as well as limit the work done on a daily basis by the dispatcher and the individual technicians.
Adding this software into our workflow was game changer. The most important reason we went to ServiceBox was because they seamlessly integrated with SAGE50 Canada. Another important quality of the software - the Customer support is AMAZING. Any time I've had an issue or wishing to see improvement, they've listened and made changes when appropriate and in a timely manner.
Their app needs a bit of improvement in the speed and ease of getting to the "meat" of the app. It's still easy to use but there's a bit of lag when opening the app and getting into the website.
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