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ServiceBox
We make business simple.
ServiceBox Pricing, Features, Reviews and Alternatives
ServiceBox FAQs
ServiceBox has the following pricing plans:
Starting from: $35.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of ServiceBox?
ServiceBox has the following typical customers:
Freelancers, Mid Size Business, Small Business
Q. What languages does ServiceBox support?
ServiceBox supports the following languages:
English
Q. Does ServiceBox support mobile devices?
ServiceBox supports the following devices:
Android, iPad, iPhone
Q. Does ServiceBox offer an API?
Yes, ServiceBox has an API available for use.
Q. What other apps does ServiceBox integrate with?
ServiceBox integrates with the following applications:
Dropbox Business, QuickBooks Online Advanced, Sage 50cloud Accounting, Stripe, QuickBooks Online
Q. What level of support does ServiceBox offer?
ServiceBox offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum
ServiceBox product overview
What is ServiceBox?
ServiceBox manages the end to end business process for the Commercial Service Contractor. With our web based software you can connect the office and the field techs instantly. Manage customer relationships, keep track of job sites, create quotes, work orders, scheduling, invoicing, payments, inventory, ongoing maintenance, recurring work, timesheets and much more. ServiceBox integrates seamlessly with QuickBooks Online, QuickBooks Desktop and Sage 50 (Canada).
Key benefits of using ServiceBox
Typical customers
Platforms supported
Support options
Training options
Not sure about ServiceBox? Compare it with a popular alternative
Starting from
35
/user
Per month
Starting from
29
Per month
Flat Rate
ServiceBox pricing information
Value for money
4.3
/5
119
Starting from
35
/user
Per month
Pricing options
Value for money contenders
ServiceBox features
Functionality
4.1
/5
119
Total features
80
15 categories
Most valued features by users
Functionality contenders
ServiceBox users reviews
Overall Rating
4.3
/5
119
Positive reviews
87
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.28/10
47
57
14
1
0
Overall rating contenders
Joy W.
Facilities Services, 11-50 employees
Used daily for 1-2 years
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We love the product, it has helped move our business to the next level. We are able to invoice our customers faster as our technicians can close the job onsite. We know where our technicians are and we are able to dispatch more efficiently.
On big plus is eNtering each service as they are called in, tracking. It has made our business more efficient. As well it is easier to look up past jobs and determine best course of action with notes and pictures attached. It is excellent that it links to our accounting software so seamlessly which is another great feature.
The software is great, I guess if I have a comment I would like to see a bit more interaction on the site such as when you hover the mouse over an icon i would like It to tell the user what that icon does.
Joy, thank you for taking the time to let us know how ServiceBox has changed your business. We really appreciate all of your input and are working on making some of those improvements that you have suggested. It is wonderful to know though that you were able to take your business to the next level, congratulations!
Kelsey R.
Used daily for 2+ years
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It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.
It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office. We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas. The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers.
Hi Kelsey, Thank you for taking the time to submit your review for ServiceBox. Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things. When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system. When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you. Hope you have a great day and look forward to connecting with you soon! Your ServiceBox Team
Dave B.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 6 months
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Exciting at first then a big let down after implementation:(
Seemed perfect at first. Then when we implemented it we started finding glitches like an employee receiving a phone call during checkout wiping out their data. Just trying to run a simple hours report for a whole customer is not possible. Being yelled at by their team member sucked when I thought I lost a complete customer. They act like we have all the time in the world to implement. What we needed was comprehensive attention to what our business needs and I feel we are truly let down by this product so far. Im trying to contact the [sensitive content hidden] to see if they in fact are this way from the top down or I just had a bad experience. Its not all bad but getting the finish line and having them treat me like shit does not work for us an organization.
Ability to run hours reports filtered by customer and multiple sites
Neysa W.
Used daily for 6-12 months
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After trying a couple of US based service software programs with no success we found ServiceBox and it's been working great. Service Box syncs wonderfully with our Quickbooks (Canadian desktop version), we didn't experience any of the tax integration issues that we had with the US companies. The support team response is very quick, and often they will follow up by both email and phone. The software is simple and intuitive; our technicians picked it up with very minimal training. It has been very convenient for both office staff and techs to have the clients historical data at their fingertips. With the ability to add pictures, create maintenance lists and record timesheets we have become entirely paperless - and all data is updated in real time so we are able to operate more efficiently!
Some improvements that we would like to see: more options for reporting (or more custom reports), a fully functional app (where all SB tasks can be performed from within the app), a redesign of the scheduler (adding a search and/or sort function, increasing size of display for the work orders that are in queue, ability to see to dos that are attached to the work order)
Hi Neysa, Thank you for taking the time to review ServiceBox and share your comments with us. We are happy to hear that the system has been working great for you and was easy to get started with. I have taken all of your comments and sent them off to our development team so that they can use them as they continue to work in the system. It is through feedback like this that we are able to grow and continue to meet the needs of your business so thank you! Have a wonderful day! Your ServiceBox Team
Jennifer W.
Environmental Services, 11-50 employees
Used daily for less than 6 months
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Here are some reviews from our employees who use Service Box everyday; -Haven't had any issues. -Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don't think the program is bad, it just needs some adjustments. -I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet. -It's easy to use. No problems at all -Always glitchy on phone app , very user friendly via computer/laptop - I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it! -Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it. -I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good. -Haven't had any issues -It's been a helpful tool -Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10 -I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company.
No pros were added to this review
No cons were added to this review
Jennifer, Thank you so much for taking the time to provide us so much feedback from your company. There were so many things in here to address and it was great to speak with you to understand more in detail your needs. Some of these items have been added to our list of future developments and thankfully some we were able to show you how the system could already meet your needs. We thank you for your continued support and we look forward to continuing to work with you. Your ServiceBox Team!
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