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Fieldcode Logo

Zero-Touch FSM for IT & Telecom service providers

Table of Contents

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Fieldcode - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: September 2026

Fieldcode overview

What is Fieldcode?

Fieldcode is a Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce.

Zero-Touch FSM automates routine scheduling and dispatching based on skills, availability, location, priority, SLAs, parts, and other service requirements. Fieldcode’s scheduling and route optimization capabilities help determine which resource should perform a job and when, while dispatch teams retain control of exceptions.

One Workforce provides a common planning environment and SLA view across own engineers, subcontractors, and service partners. This enables organizations operating across multiple regions, customer accounts, service territories, or specialist teams to coordinate internal and partner resources within the same field service process.

SLA + Parts Logistics connects SLA requirements, escalations, scheduling, and parts coordination. PUDO processes can be incorporated into field service workflows to help synchronize required spare parts with technician visits.

Field technicians use guided mobile workflows to access job information and complete service activities in the field, including when working offline. Customer self-service capabilities support appointment booking and service communication, while asset and inventory functionality provides additional operational context.

AI-powered service actions can support workflows such as summarizing and translating service information, structuring data, extracting information, and determining next steps. Fieldcode also supports integrations with existing ITSM, ERP, CRM, OSS/BSS, and other business systems through APIs and integrations.

For IT service providers, Fieldcode supports break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, fault restoration, and other distributed field activities.

Built on 25+ years of IT field service experience, Fieldcode is developed, hosted, and supported in Europe.

Starting price

25per user /
per month

Alternatives

with better value for money

Do you work for Fieldcode? Manage this product listing

Fieldcode’s user interface

Ease of use rating:

Fieldcode reviews

Overall rating

5.0

/5

24

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

24

0

0

0

0

Pros
“Fieldcode also allows workflow customization, allowing us to tailor each workflow to match the unique processes of individual projects, making Fieldcode both flexible and scalable.”
PK

Pratik K.

Service delivery Manager

“Fieldcode helps us manage the lifecycle of our IT equipment—customizations, installs, repairs, and de-installations.”
SR

Steffen R.

Managing Director

“What I liked most about Fieldcode is its intuitive user interface and robust feature set, which makes managing our sales and consultant teams seamless.”
MJ

Marco J.

Teamlead and Senior Consultant

Cons

Who uses Fieldcode?

Based on 24 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Information Technology and Services
Telecommunications
Health, Wellness and Fitness
Computer Software
Others

Use cases

Field Service Management
Service Dispatch
Route Planning
Work Order

Fieldcode's key features

Most critical features, based on insights from Fieldcode users:

Routing
GPS
Mobile access
Service history
Electronic signature
Calendar management
Contact database
Quotes/Estimates

All Fieldcode features

Features rating:

Access controls/permissions
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
API
Asset tracking
Automated scheduling
Barcode/Ticket scanning
Barcoding/RFID
Budgeting/Forecasting
Calendar management
Calendar sync
Client portal
Compliance management
Contact database
Contract/License management
Contractor management
CRM
Customer database
Customer history
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Data import/export
Delivery tracking
Dispatch management
Documentation management
Document management
Document storage
Downtime tracking
Drag & drop
Driver management
Electronic signature
Employee management
Equipment maintenance
Equipment tracking
File storage
Forecasting
Forms management
For startups
Fuel tracking
GPS
Historical reporting
Inspection management
Inventory control
Inventory management
Inventory tracking
Job management
Job scheduling
Job tracking
Live driver tracking
Location tracking
Maintenance scheduling
Mobile access
Mobile signature capture
Monitoring
Multi-Location
Online time clock
Order management
Order tracking
Performance management
Performance metrics
Predictive maintenance
Preventive maintenance
QuickBooks integration
Quotes/Estimates
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Recurring appointments
Reminders
Reporting/Analytics
Reporting & statistics
Resource allocation
Route optimization
Routing
Scheduling
Search/Filter
Self service portal
Service history
Service level agreement (sla) management
SMS messaging
Status tracking
Task management
Task scheduling
Technician management
Territory management
Third-Party integrations
Timesheet management
Time tracking
Transportation management
Vendor management
Voice recognition
Workflow management
Workforce management
Work order creation
Work order management

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Fieldcode pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Start

25

/user

Per month

Features included:

  • Manual ticket creation or file upload
  • Route optimization and scheduling
  • Mobile app task handling and reporting
  • Customer self-service portal for your clients
  • Skill-based technician ticket assignment
  • Schedule and report part pickup
  • Onboarding call and ongoing support

Business

45

/user

Per month

Features included:

  • Automated ticket creation via standard APIs and workflow
  • Unlimited dispatch groups for planning
  • Custom workflows
  • Automated ticket-based messaging across channels
  • Tailored reporting
  • Parts tracking, usage, and returns reporting
  • Customizable permission-based roles

Enterprise

65

/user

Per month

Features included:

  • Fully automated dispatching
  • Schedule-based ticket creation
  • Extended workflow capabilities
  • Extensive customization options
  • Advanced partner cooperation options
  • Advanced SLA management

User opinions about Fieldcode price and value

Value for money rating:

To see what individual users think of Fieldcode's price and value, check out the review snippets below.

“Fieldcode also allows workflow customization, allowing us to tailor each workflow to match the unique processes of individual projects, making Fieldcode both flexible and scalable.”
PK

Pratik K.

Service delivery Manager

“Fieldcode helps us manage the lifecycle of our IT equipment—customizations, installs, repairs, and de-installations.”
SR

Steffen R.

Managing Director

Fieldcode integrations (9)

Integrations rated by users

We looked at 24 user reviews to identify which products are mentioned as Fieldcode integrations and how users feel about them.

Integration rating: 5.0 (1)

Very critical we were able to integrate since Salesforce is what we use internally for order management, and ServiceChannel did exactly that

Verified reviewer profile picture

Andrew O.

Central Support - Senior Team Lead

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Google Maps logo
Google Maps

Integration rating: 5.0 (1)

Attaching exact locations and getting location-based reminders ensures I remember errands the minute I arrive somewhere.

Verified reviewer profile picture

Theresa W.

Managing Partner and Co-owner

Integration rating: 5.0 (1)

I use power automate with my agents email to trigger playbooks on demand.

CM

Colton M.

Safety Manager

Fieldcode support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
24/7 (Live rep)
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

In Person
Documentation
Live Online

Fieldcode FAQs

Q. Who are the typical users of Fieldcode?

Fieldcode has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money


Q. Does Fieldcode support mobile devices?

Fieldcode supports the following devices:
Android, iPhone, iPad


Q. What level of support does Fieldcode offer?

Fieldcode offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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