Fieldcode - 2026 Pricing, Features, Reviews & Alternatives

Fieldcode is an AI-powered Zero-Touch Field Service Management platform that automates field service operations from request to resolution. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce.

The platform uses automation and AI-powered service actions across field service workflows. AI can help summarize, translate, structure, and extract service information, while Zero-Touch automation supports scheduling and dispatching based on skills, availability, location, priority, SLAs, required parts, and other service requirements.

Zero-Touch Dispatch automates routine scheduling, routing, and dispatching while dispatch teams retain control of exceptions. AI-supported route optimization helps determine which resource should perform a job and when based on operational constraints.

One Workforce provides a common planning environment and SLA view across own engineers, subcontractors, and service partners. This enables organizations operating across multiple regions, customer accounts, service territories, or specialist teams to coordinate internal and partner resources within the same field service process.

SLA + Parts Logistics connects SLA requirements, escalations, scheduling, and parts coordination. PUDO processes can be incorporated into field service workflows to help synchronize required spare parts with technician visits.

Field technicians use guided mobile workflows to access job information and complete service activities in the field, including when working offline. Customer self-service supports appointment booking and service communication, while asset and inventory functionality provides additional operational context.

Fieldcode connects field operations with ITSM, ERP, CRM, OSS/BSS, inventory, and other business systems through APIs and integrations. These connections can support the exchange of service requests, customer and asset data, parts information, and field service updates between Fieldcode and existing systems.

For IT service providers, Fieldcode supports break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, fault restoration, and other distributed field activities.

Additional capabilities include Voice AI for field service communication, customizable workflows, automated customer communication, reporting and analytics, asset and inventory management, and customer self-service.

Built on 25+ years of field service experience, Fieldcode is developed, hosted, and supported in Europe.