Joblogic Pricing, Features, Reviews & Comparison of Alternatives

Joblogic

Field Service Management Software. Book a Free Demo Call

4.65/5 (34 reviews)

Joblogic overview

What is Joblogic?

Joblogic is a web-based job management solution designed for use in any service and maintenance industry. It offers tools for job management, engineer scheduling, quoting, costing, invoicing and asset tracking. Alongside this, Joblogic also offers 2 exclusively designed engineer applications for both iOS and Android devices, which can be used offline.

The specially designed mobile application allows users to send job details to their engineers including; addresses, site notes, office comments, site asset details and previous servicing information. Engineers can then record in real-time any expenses, mileage, parts used and collect customer signatures to send back to the office users. This information can then be used to generate engineer timesheets. GPS tracking can also be used to verify engineer locations and travel records with Google Maps integration via the customer portal.

Alongside this, Joblogic also offers a range of most industry standard electronic forms and certificates such as Risk Assessments, AC & Chiller Certificates, Water Hygiene & Legionella Certifications, as well as most major Gas & Electrical Surveys. Bespoke forms or certificates can also be created to suit each company's needs. Most customer-facing documents such as quotes, invoices and job sheets can also be standardised and personalised to reflect your company branding.

Optionally, customers can be constantly connected to office staff and engineers through the Customer Portal which allows 24-hour access to job information. This will provide the Customer Portal users with access to real-time job updates, the ability to approve quotes and the function to log their own jobs. The Portal can also be customized with bespoke dashboards, company logos and a function to embed the portal into its user's own websites.
www.joblogic.com

Pricing

Starting from
£30/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Joblogic screenshot: DASHBOARDS & REPORTING:

- Data visualisation
- Management reporting
- Customer reportingWhy Choose Joblogic? | The UK's Market-Leading Field Service Management SoftwareJoblogic screenshotJoblogic screenshotJoblogic screenshotJoblogic screenshot

Joblogic user reviews

Excellent
22

Very good
12

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.8
  4.6
  4.9
Jeff Simon

All in one place

Used daily for 6-12 months
Reviewed 2018-12-21
Review Source: Capterra

Pros
we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access.

Cons
Filtering options need tweaking for searching

Response from Tracer Management Systems


Jeff, thank you for the review. It's good to hear that you're benefiting from the implementation of Joblogic at Active Air.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Myles Evans

First class customer service!

Used daily for less than 6 months
Reviewed 2019-01-25
Review Source: Capterra

We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Pros
The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Cons
The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Response from Tracer Management Systems


Myles, thank you so much for taking the time to review Joblogic.

It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too.

We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

JobLogic

Used daily for free trial
Reviewed 2019-01-14
Review Source: Capterra

Pros
The new features are always updating. There are several different versions you can use (mobile/desk/etc.) which is great if you are on the go.

Cons
The automation could be better. Other than that, really use to use.

Response from Tracer Management Systems


Thank you for taking the time to review Joblogic. It would be great to talk directly to understand how we can improve the automation.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Carole Whiteside

Easy to use database with flexibility and good support

Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra

We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Pros
Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons
Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Response from Tracer Management Systems


Hi Carole,
Thanks for you review of our software.
Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within.
We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system.

Regards
Joblogic Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Moss

Long term relationship with joblogic - always had great service!

Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra

Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Pros
The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Cons
The system can be too reliant on human input. Would like to see a few more automated features throughout.

Response from Tracer Management Systems


Hi James,
Thanks for the great review!
Always to good to hear feedback from one of our long standing customers.
Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature.
The automated features are on the horizon for you in the future and we will be in touch to discuss them with you.

Regards
Joblogic Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Joblogic pricing

Starting from
£30/month
Pricing options
Subscription
Free trial
View Pricing Plans

30-day free trial, no credit card required.

Billed Annually:
Basic - £30 per user per month
Premium - £35 per user per month
Enterprise - Contact us to discuss

Billed Monthly:
Basic - £35
Premium - £40
Enterprise - Only available with annual billing

Joblogic features

Audit Trail
Automatic Notifications
Customizable Reporting
Real Time Reporting

API (721 other apps)
Activity Dashboard (633 other apps)
Activity Tracking (349 other apps)
Auditing (387 other apps)
Billing & Invoicing (323 other apps)
Compliance Management (431 other apps)
Data Import/Export (415 other apps)
Document Management (365 other apps)
Document Storage (344 other apps)
Inventory Management (479 other apps)
Inventory Tracking (365 other apps)
Monitoring (332 other apps)
Real Time Data (361 other apps)
Reporting & Statistics (598 other apps)
Third Party Integration (481 other apps)
Workflow Management (465 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Joblogic

Key features of Joblogic

  • Asset Surveying
  • Audit trail
  • Custom reports
  • Customer Job Logging
  • Customer Relationship Management (CRM)
  • Customer and site histories
  • Customer portal
  • Daily backups
  • Drag-and-drop diary
  • Electronic forms and certificates
  • Engineer Tracking
  • Full Asset Histories
  • Industry Standard Electronic Form Library
  • Invoicing
  • Job and asset histories
  • Job costing
  • Oil, Gas & Electric Certificates and Surveys
  • Parts Library
  • Permission-based access
  • Planned maintenance scheduling
  • Profit & loss reporting
  • Purchase ordering
  • Quoting
  • Response Time Monitoring
  • Risk assessments
  • Status notifications
  • Stock control
  • Travel and Labor Calculations
  • Warranties
  • Work In Progress Reporting
  • Workforce Scheduling
  • Workload monitoring
View All Features

Benefits

Quotes, jobs, invoices and job sheets can all be generated through one central system, and are easily accessible via the Customer Portal or the web-based app.

The specially designed mobile app provides engineers with job information, asset details and previous site visits. The app is available on both iOS and Android, and has offline functionality.

Industry standard forms, including trade specific workflows and risk assessments, are built into the mobile application. Upon request, bespoke forms can be created to suit individual company needs.

The Customer Portal allows customers access to job information in real-time, the functionality to log their own repair calls, approve quotations and attach documentation.

Most reports on the system can be standardised and customised with company branding. Bespoke CSV reports can be exported to bring back company specific information that may be required.