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ServiceMax

4.2
(40)

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(9)

ServiceMax Pricing

Pricing overview

Value for money rating

3.7

/5

40

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

What users say

It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services.
We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

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Reviewers who mentioned pricing said:

AL
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April L.

Hospital & Health Care, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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(Former User) ServiceMax will cost you more to access features.

Reviewed 2 years ago

Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. This is a good program for those who often work remotely.

Pros

Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform.

Cons

The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky.

AR
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Anonymous Reviewer

Verified reviewer

Medical Devices, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Flexible and easy

Reviewed 4 years ago

All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax

Pros

The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org.

Cons

The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues

KH
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Kyle H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Just Had a Great ServiceMax Implementation

Reviewed 8 years ago

We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding...

Pros

No pros were added to this review

Cons

No cons were added to this review

JG
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Jessica G.

Construction, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Dispatching Software

Reviewed 6 years ago

We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.

Pros

the look of the dispatch console for scheduling

Cons

the cost per user and the limitations of customization

BD
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Barry D.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceMax allows me to focus on my business

Reviewed 8 years ago
Pros

Cloud-based. Backed by salesforce with great support team.

Cons

Price. I would like to see pricing based on the modules used, but no regrets; you get what you pay for.

KC
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Kelly C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Works well but is costly

Reviewed 6 years ago

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

Pros

No pros were added to this review

Cons

No cons were added to this review