ServiceMax Pricing Plan & Cost Guide

ServiceMax

We Help You Keep the World Running

4.21/5 (39 reviews)

ServiceMax Pricing

Pricing model: Subscription

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

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AdaptiveGRC

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REALTRAC

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Conga Contracts

Pricing model: Open Source

ServiceMax Pricing Reviews

Pros

  • In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.Kathryn H.Read the full review
  • I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.Casey P.Read the full review
  • Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.Casey P.Read the full review

Cons

  • The only real negative point to Servicemax is the resource hunger.Greg B.Read the full review
  • It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.Verified ReviewerRead the full review
  • If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.Kyle H.Read the full review
90%
recommended this to a friend or a colleague

6 reviewers had the following to say about ServiceMax's pricing:

Jessica G.

Dispatching Software

Reviewed 2016-12-05
Review Source: Capterra

We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.

Pros
the look of the dispatch console for scheduling

Cons
the cost per user and the limitations of customization

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Kelly C.

Works well but is costly

Reviewed 2016-12-13
Review Source: Capterra

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Barry D.

ServiceMax allows me to focus on my business

Reviewed 2015-03-05
Review Source: Software Advice

Pros
Cloud-based. Backed by salesforce with great support team.

Cons
Price. I would like to see pricing based on the modules used, but no regrets; you get what you pay for.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Flexible and easy

Used daily for 2+ years
Reviewed 2018-08-12
Review Source: Capterra

All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax

Pros
The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org.

Cons
The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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April L.

(Former User) ServiceMax will cost you more to access features.

Used daily for 1-2 years
Reviewed 2021-02-04
Review Source: Capterra

Tech support is phenomenal, they are always willing to address issues, and are always polite despite frustrations. This is a good program for those who often work remotely.

Pros
Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform.

Cons
The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Kyle H.

Just Had a Great ServiceMax Implementation

Reviewed 2014-11-19
Review Source: Capterra

We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach. Another thing I can highly recommend is the ServiceMax professional service group. They were completely competent and a huge value over trying to do the implementation our selves or with independent consultants. Best of all, they were fun to work with and no matter how many surprises came up during the implementation, they had professional approach the problem and often handled our request during the meeting we were discussing the problem. I know my company really appreciates the great work by ServiceMax. If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Rating breakdown

Ease of use
Customer support

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