ServMan Pricing, Features, Reviews & Comparison of Alternatives

ServMan

Web based enterprise management and accounting system

4.29/5 (35 reviews)

ServMan overview

What is ServMan?

ServMan Software is a customizable ERP enterprise work order management and accounting system available for operating and managing a service-based business. It is provided by the North Carolina based developer, Cube Six which primarily offers ERP solutions suitable for midsized and large businesses.

ServMan includes an integrated development environment (IDE) allowing administrators to add business specific controls and functionality to the application beyond the standard offering. It supports multi-location and multi-company organizational structures and includes an integrated mobile solution to streamline paperless business processes. With ServMan Mobile users can receive and complete work order; view service histories; scan barcodes for inventory and manage maintenance task list all on the go. It also includes integrated credit card and e-check processing feature to process electronic payments.

Clients can place service orders, view live status, make invoice payments, view service histories and perform other tasks through the web portal. Role-based security allows the administrator to set rules for various access and grant permissions to different users. Clients can manage scheduling of preventive maintenance visit, set preventive maintenance reminders through calls or text messages with Automated Pre/Post Appointment Assistant feature.

Clients can subscribe to a web portal service through which business customers can place service requests; check the status of their orders and make online payments through a single window. ServMan also offers additional modules such as a call tracking module to track every incoming call and outcome of each call; time clock/payroll module to clock in & out employee time and generate payrolls based upon the number of working hours; GPS integration to map the actual location of vehicles and route optimization. Other modules include a client survey module, call escalation module, wireless warehouse module and the ServMan EDI module, which can be purchased separately.
servman.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
ServMan screenshot: ServMan offers contract management wizard for beginnersServMan | The Last ERP You Will Ever NeedServMan screenshot: View data and information through ServMan’s dispatch boardServMan screenshot: Create ledgers and track bills and payments with ServManServMan screenshot: View service history, invoice history, equipment and more through ServMan web portal

ServMan reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.3
  4.2
  4.4
Jill Talty

Great software for now and as you grow your business. We shouldn't need to hire anyone else!

Used daily for 2+ years
Reviewed 2017-08-02
Review Source: Capterra

Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease. Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful. We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.

Pros
The reports that we can access are great and accurate. You decide the areas within the software that your employees have access. ServMan support is excellent! They always have someone to help you when you need it.

Cons
There is a learning curve with using the software in the beginning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scott Schneider

Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob

Used daily for 2+ years
Reviewed 2017-08-05
Review Source: Capterra

increased efficiency

Pros
We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.

Cons
The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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MIA SHAW

I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP.

Used daily for 2+ years
Reviewed 2017-07-27
Review Source: Capterra

WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.

Pros
PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.

Cons
LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Missy Markely

I like the software but training could be better.

Used daily for 2+ years
Reviewed 2017-08-02
Review Source: Capterra

Pros
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Cons
The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

Rating breakdown

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Ease of use
Features
Customer support

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Karen Martin

ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!

Used daily for 1-2 years
Reviewed 2017-08-02
Review Source: Capterra

It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!

Pros
Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things

Cons
I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ServMan pricing

Pricing options
Subscription
View Pricing Plans

Contact ServMan for price information or a quote

ServMan features

API
Customizable Reporting
Inventory Management

Activity Dashboard (568 other apps)
Activity Tracking (327 other apps)
Audit Trail (317 other apps)
Auditing (360 other apps)
Automatic Notifications (515 other apps)
Billing & Invoicing (299 other apps)
Compliance Management (383 other apps)
Data Import/Export (387 other apps)
Document Management (315 other apps)
Document Storage (310 other apps)
Inventory Tracking (332 other apps)
Monitoring (298 other apps)
Real Time Data (339 other apps)
Real Time Reporting (297 other apps)
Reporting & Statistics (523 other apps)
Third Party Integration (427 other apps)
Workflow Management (424 other apps)

Videos and tutorials

Additional information for ServMan

Key features of ServMan

  • Fully integrated accounting system
  • Scan barcodes for inventory or flat rate task selection
  • Automated client communication capabilities
  • Integrated credit card and e-check processing
  • Comprehensive KPI reporting
  • Synchronize information to the office
  • View order & service histories
  • Extensive job costing and time logging capabilities
  • Payroll module
  • Preventive maintenance reminders
  • Manage equipment and maintenance task lists
  • Work order and quote management
  • Call tracking
  • Time clock
  • GPS integration
  • Create new orders and quotes in the field
  • Post-appointment surveys
  • Capture client signatures
  • Powerful mapping and route optimization tools
  • Purchasing and inventory management
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Benefits

• ServMan offers a proprietary integrated development environment (IDE) which clients can use to incorporate new business rules or unique workflow requirements.
• The solution supports high-end customization of user screens, reports and process, through which administrators can control or modify core screens and behaviors as per specific business requirements.
• ServMan Mobile is an extension of ServMan solution through which clients can receive work orders, view histories, scan barcodes for inventory and capture client signatures and more.
• The integrated APPAA module helps to schedule and manage all kinds of appointments and communication with business clients and also allows to schedule maintenance reminders and track their progress.
• The software can also integrate with third-party software such as ADP, Avalara and Fleetmatics.