One of the best things that our organization enjoys is the ability to customize the software.
A great product, great people. Certainly a very good choice for small to medium size service businesses.
System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities.
It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
Reports are on the weak side. Contract management and marketing sources are very weak.
We are about to use them for our CRM, so we are anxious about how that result will be.