Tenna Reviews

The Tenna team made it as easy a possible to get all out machines entered for the initial set up. A team of guys showed up to our office and worked side by side with the mechanics for installation. The website is easy to navigate and the trackers are easy to set up and install.

Nothing I can think of rite now. Everything is great

Hi Jodi, Thank you for your positive feedback about the Tenna website and installation process. We appreciate you taking the time to leave this review. If there is any way we can further assist you, please feel free to reach out to your Customer Success Manager.

The initial setup was a little time consuming, but once everything was uploaded, all of our information is there and readily available. The assets are very easy to access.

My lease favorite thing about this software is that it is not always user friendly. It takes a lot of trial and error to do a task.

Hi Dee, thanks for the awesome review and valuable feedback about the software. We always strive to make Tenna more user-friendly. If you can think of specific updates you would like to see, please share it with your customer support representative. Who knows, maybe our team can make it happen!

Preventative maintenance feature, rollout was relatively smooth

The app is incredibly difficult to navigate. The website is not all that user friendly either. We have had several "glitches or issues" at times where we needed the data and this leaves us wondering just how often these happen and how reliable the data is. We also rely heavily on the tracking/data to file IFTA and we had some major issues in our IFTA reporting. We've also had some issues with the geofencing feature.

Hi Mariel, we truly value your feedback and your concerns have been passed on to our Customer Success team. They will follow up with you to make sure your experience improves and to make sure we fix those issues as soon as possible. There will be upcoming IFTA enhancements that will be key in addressing your IFTA-related concerns

Easy to learn and find what you are looking for

Reports are lacking, being able to create custom reports would be very helpful.

Hi Ty, we appreciate the feedback! We would love to hear more about what you are looking for. We understand everyone uses data differently, and the more we know about what our customers need the better we can build our product! Please feel free to reach out to your Customer Success Manager at your earliest convenience to discuss further.

After trying a few other GPS tracking brands with many multiple issues we are glad we found Tenna. Vehicle tracking seems to be where most GPS companies excel, Tenna is the only company that was able to seamlessly track our heavy equipment without issues!

We have not had any issues that could not be taken care of with a phone call!

Jim, thank you for taking time to leave this review. Your feedback is much appreciated.

It is easy to use and get deployed. The fact that your entire fleet is instantly accessible from your smart phone exceeds anyone else systems.

Inability to sort the display to show the equipment in numerical order on I Phones

Thanks Joseph! We are thrilled to hear that we were recommended by your associate and that your experience with us has been a good one. Your feedback on sorting equipment on mobile has been passed on to the Tenna team. We will see what we can do!

From the onset, the customer service has been spectacular. There has not been one instance where if we had a question that we had to wait for assistance. The response has been immediate and extremely satisfying. We would and have recommended using this software for any business that, like us, have been losing money when equipment is lost, stolen, or misplaced. We really can't speak enough about the high quality of customer service. They have really backed up everything that they had told us while we were looking into this software.

No cons were added to this review

Chris, we really appreciate your review and we are happy to see that you and your enterprise are enjoying increased asset management visibility and utilization, which is our main goal. We - as always - stand here to serve you so that you can spend more of your time doing what matters most to your company. Thanks again. - Juan P

Tenna's mobile app is very easy to use. From finding assets to creating a maintenance entry, it is convenient and quick to use.

The buy in factor from our field users has been slower than anticipated. We have also noticed the changing of reps frequently. All the reps we receive have been very helpful and knowledgeable. It would be nice to have 1 rep to stick with for a period of time.

Hi Conrad, we appreciate the feedback about the reps changing and have passed it on the Customer Success team. Thank you for the positive review.

Asset tracking; scheduling of repairs; vehicle tracking; gps

Hard to incorporate two steps for work orders; Not as easy to write maintenance records without having to create a work order first

Hi Elena, thank you for taking time to leave a review for Tenna. Your feedback is very important to us so we can determine what software features to improve upon. We have sent your feedback to the engineering team.

The system is easy to navigate and provides clear, concise locations for 99% of our units in the field.

The setup process is lengthy but it all pays off in the end.

Hi Myranda, we are so happy to hear you are having a pleasant experience with Tenna and our customer service team. It is extremely important to us to make sure your experience is satisfactory. Thank you for taking the time to leave this review.

Features I like the most are the asset tracking and inventory management. It's hard to find a company that manages everything from vehicles to hand tools as effectively as Tenna does.

Some of the information that we need leaves us jumping back and forth between different reports on the software. Some more consolidated reports would be great!

Hi Chandler, thank you for taking time to leave this review. We hear you and your feedback about consolidating reports has been passed on the team, thanks!

I like the idea where its a one stop shop for asset tracking. Although i feel as though its a lot of features but none of them are completely thought out. I believe there’s simple improvements that could make a huge difference.

Searching for employees when I don’t know their truck number is really the hardest thing. I believe a meeting with Tenna might help alleviate a lot of this confusion.

Hi Jay, thanks for taking the time to leave this valuable feedback! Your feedback has been shared with the team so that we can continue to improve the Tenna software. Our Customer Success team is here for you, so please feel free to reach out to us at your earliest convenience to discuss how we can make the employee search as efficient as possible.

I like that it ties together tracking and maintenance.

Tracking is not always accurate. Cannot track a machine or get an address when a machine is running. We have asked to have this corrected and has not happened. Also previous system allowed us to remotely disable a machine from the office, to prevent unauthorized use of machine.

Hi Frank, thank you for your feedback. Your feedback has been passed on to the customer success team and they will contact you soon so we can make sure you are not dealing with any bugs.

Having a second option to paper receipts, tracking info, GPS availability. Great program!

Only feature that I think is missing, is GPS trackers for older vehicles.

Hi Franco, we appreciate the review! Your feedback regarding tracking older vehicles has been passed on to our team. Thank you!

Visual asset display of large geographic region, service tracking, assets on projects, ability to export to excel, PDF reports

No cons were added to this review

Linda, Thanks as always for your enthusiasm! It's our honor to have you and your team among our customers. You are doing amazing things redefining modular. In case you missed our release note last week - we released great features, including the ability to add unlimited asset photos. Might be useful for Triumph to record the condition of your units. Dan

It can some times be difficult implementing tracking software because its complicated. I really like how organized the software is and if can't figure something out or need help our Tenna CS is always on top of it. The quality of the product is great and have had no issues with equipment that was installed.

It would be great if the reserve it had the option to be able to reserve equipment for just one day instead of a minimum of two.

Hi Ryan, thank you so much for the positive review about our customer service team, product quality and installation process. We have passed on your feedback regarding reserving equipment for just one day to our software development team. Let's see what they can do!

I love how Tenna works overall and I love being able to track my equipment, inventory, and tools in one place with a lot of the data easy to get too.

They don't allow customization in the forms, re provisioning of the map and geofence data, and the lack of a "Help" section is very bothersome. Especially when trying to set up the permissions in the system. Also, the permissions is a hard area to navigate and figure out how to work.

Hi Cameron, thank you so much for taking the time to leave this review! Your feedback has been shared with the team and your Customer Success Manager will be following up with you to see if there is anything else we can do to make the permissions set up easier for you.

Ease of use, set up, maintenance, great customer support, and lack of parts and pieces to go wrong like with gps tracking services.

Having to rely on humans to actually use the product and the issue of training the older generation

Nick, Thanks for your review of Tenna. Our aim is to make it real easy for all the "older generation" to track their assets and equipment! LOL

What we like most is the ability to see a service history on our assets and the ease of which any of our drivers/road techs/management can scan and see what has taken place with the unit.

What we like least is that we are not using the software to it's full capability. That is our own internal issue. We would like to see the marketplace grow which in time we are positive it will.

pretty easy to use, easy to navigate set up

gps smaller equipment would be helpful.

Hi Jason, thanks for the positive review. We can track smaller equipment with GPS. Please reach out to your Customer Success representative for details.

I can dump it on a technician and with little brain matter i can usually have a tracked asset in a few hours.

I wish there were more guidelines for certain common pieces of equipment

Hi Robert, we appreciate the positive review and feedback about more guidelines. We are always looking at ways to provide more valuable information to our customers. Thank you!

the ease of acces to various equipment, including handhelds and, vehicles.

i find it difficult to group equipment with crews

Thanks for leaving this review Eduardo! Your feedback has been shared with the Tenna team.

Ease of implementation and use. The mobile app is absolutely great.

Would like more customization in the inspections module. We would like to use it for inspections on our concrete plant assets but it does not currently accommodate that.

Thanks for the awesome review and feedback Barry! We are always looking for ways to improve our software. Your feedback has been passed on to the engineering team.

The ability to easily scan assets in and direct that to a location is the best part of tracking equipment.

Ease of use for entry level construction personnel can be a bit difficult

Hi Dominic, we appreciate you taking the time to leave this review and provide this valuable feedback. Please feel free to reach out to your Customer Success Manager to discuss solutions for your entry level personnel. Thanks!

The app is user friendly, easy to use and easy to show others

Cant say there is anything I really had an issue with

Thanks Jodi! We appreciate you taking the time to leave this review.